Colette Monroe

***** ******* *****

Bowie, Maryland 20716

Cell: 301-***-****

E-Mail: acgcfw@r.postjobfree.com

Professional Summary:

Strong Customer Service background, Appointment Scheduling, Outstanding Time

Management Skills, Managerial Staffing and Scheduling skills, Experienced in the area

of Bookkeeping, Budgeting, Accounting and Inventory Management.

Licenses:

Maryland Cosmetology License 6/1993-present

Medical Assistant Certification 3/2012

Skill Highlights:

Licensed Hair Artistry Professional

Knowledge of Cosmetology Principles

Over twenty years of Business Management skills

Educator

Understanding of Medical Procedures

Trained as a Phlebotomist

Medical Records and Charting expertise

Quick Problem Solver

Calm and Level-Headed under duress

Professional Experience:

November 2001 to Current

Beauty Factory

Bowie, Maryland 20716

Owner / Stylist

Provided accurate product and home care to clients, meticulously enter client and service

information when scheduling appointments, track and effectively managed client flow,

processed cash and credit transactions, monitored and tracked salon product deliveries,

flexible schedule to accommodate client needs, executed promotions via email and text

messaging.

Hair Cuttery

Bowie, Maryland 20716

Manager / Stylist

September 1998-October 2001

Managed staff of 25+, reduced and controlled expenses by assessed budget, directed

strategic initiatives to achieve salon goals, boosted retail sales by product knowledge,

monitored inventory and placed orders, mentored and motivated new stylist, participated

in hiring of staff, consulted clients on services requested, addressed customer inquiries

and resolved complaints, determined staff promotions and demotions, and terminated

employees when necessary, Completed weekly schedules according to payroll policies,

maintained daily record of all transactions, worked closely with the district manager to

formulate and build the salon success, provide hair care services to clients

U.S. Senate Washington, D.C.

U.S Senate

Hair Stylist/ Nail Technician

April 2001-November 2001

Provide all hair care, hair styles and nail services to U.S Senators and their staff.

Hair Academy New Carrollton, Maryland

Cosmetology Instructor

November 1998-March 2000

Instructed through lectures, discussions and demonstrations in Cosmetology, designed

and created daily lesson plans, conducted small group and individual activities based on

differentiated learning needs, prepared students to successfully pass practical and theory

through accuracy, safety and hygiene on State Board exam, conducted student

evaluations on progress and required hours, recorded and maintained students grades and

hours daily. Achieved 100% passing of State Board exam for classes of 20 or more.

Education and Training:

Sanford Brown Institute Landover, Maryland

Certificate of Completion Medical Assistant

February 2012

Dudley Beauty School Washington, D.C.

Certificate of Completion Cosmetology

June 1993

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