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Customer Service Manager

Location:
Jersey City, NJ
Salary:
$60,000
Posted:
February 07, 2016

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Resume:

JINU MANI, M.D

*** ******* ******, ****** ****** NY 10306

718-***-****; acgcd2@r.postjobfree.com

OBJECTIVE

To obtain an opportunity that will combine my knowledge of clinical medicine and management skills in an ever

growing industry that requires this expertise.

EDUCATION

PSG Institute of Medical Sciences and Research, Coimbatore, India Sept 1987 – June 1993

M.D. (M.B., B.S. Bachelors in Medicine, Bachelors in Surgery)

CLINICAL INTERNSHIP

PSG Institute of Medical Sciences and Research, Coimbatore, India Sept 1993 – Jan 1994

Community Medicine/OBGYN Rotations

VA Hospital, Brooklyn, NY Jan 1994 – Mar 1994

Medicine Rotation

Interfaith Medical Center, Brooklyn, NY Apr 1994 – June 1994

Surgical Rotation

PROFESSIONAL EXPERIENCE

MediMedia Inc. – Carlstadt, NJ Nov 2012 – Jan 2014

Physician Advisor/Medical Writer

• Pharmaceutical experience with web cam presentations, webinars, telephone interviews and discussions with

health care professionals nationwide to interpret, provide clinical and scientific support, and develop post

market drug safety/risk. Proficient in Medical Writing Skills & MedDRA Coding

• Familiar with disease management, treatment protocols, pharmaceutical products, dosage, management,

performance, pharmacodynamics, safety, efficacy, drug utilization & overall safety monitoring

• Knowledge in medical writing of study reports, clinical trial protocols, & patient education materials

• Skilled in Video detailing through interactive online presentations with regard to clinical trials, epidemiology

and use of drugs with FDA approved guidelines, Safety and Compliance regulations

• Knowledge of Data entry into the Product Safety database with Processing & Reporting of Adverse

Events/Medical Writing of Regulatory Documents with Scientific Medical Knowledge of Pharmacology

• Clear Understanding of client requests, goals, and deadlines with integration of print, web, mobile

communications and managing of multiple projects with adherence to deadlines

• Educated in product background and operational strategies with drug companies such as Novo-Nordisk,

Elsevier, Wellspring, Pam labs, Daiichi Sankyo, & Novartis

• Facilitated training of various drugs: their safety, usage and efficacy & identified training methods &

solutions to maximize learning & instructional completion

• Acquired Novartis Certificate of Completion in Code of Conduct, CIA Fundamental Training, Global

Information Security, Prescription Drug Marketing, Regulatory Compliance, and Preventing Bribery

Heartland Medical –Family Practice Clinic – Staten Island, NY Nov 2008 –Oct 2012

Medical Manager/Writer

• Writing & managing patient charts & electronic medical records

• Creating patient educational materials

• Educating Patients on appropriate preventive & therapeutic interventions

• Implementing patient discharge & follow up instructions

• Summarizing patient clinical records

• Formulating specialist referral reports

• Preparing patient t ransfer/discharge records

• Collating Radiological/Clinical/ & Pathological Reports

MD Marketing Inc. /Metro Plus Health – Staten Island, NY Mar 2003 – Oct 2008

Outreach Specialist and Document Facilitator

• Assisted clients in Medicaid and Child Health Plus applications with acquiring data and submitting proper

documentation

• Maintained quality control by overseeing completion of applications

• Patient education/Highly proficient in medical terminology

• Office administration/Data entry with use of LMS systems

Sindhu Travels Inc. – Staten Island, NY

Operations/Project Manager Dec 1998 – Feb 2003

• Proficient in Training sales personnel to ensure high quality service and improve profit margin

• Improved public relations with local community and encouraged a positive work environment

• Monitored productivity and customer satisfaction and prepared company budgets and accounts

Manager of Sales Department and Customer Service Jan 1995 – Dec 1998

• Assisted in ticket sales and served as liaison between company and airline carriers

SKILLS/INTERESTS

Multimedia: Customer First, Oracle, Aptilon, Excel, PowerPoint, Word, Proficient in WPD & SOP systems, Excellent

verbal & written communication skills, Independent worker and Team Player

References:

1) Dawn Erb – Medi Media Health Director 215-***-****)

acgcd2@r.postjobfree.com

2) Beverly Williams – Medi Media Training Manager 609-***-****)

acgcd2@r.postjobfree.com

3) Windie Carreras- Metro Plus Health Supervisor 908-***-****)

acgcd2@r.postjobfree.com



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