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Customer Service Representative

Location:
United States
Posted:
October 11, 2014

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Resume:

RUBEN ALVAREZ

**** *.*. **** ***, Apt. ****B ( San Antonio, Texas 78217

915-***-**** ( acgcbh@r.postjobfree.com

SERVICE TECHNICIAN

Diesel Engine Repair and Maintenance / Service Management

Diligent mechanical technician with solid experience. Adept at on-time

completion of projects within tight budget constraints through

troubleshooting, creative solutions, timely maintenance and/or installation

of new equipment. Professional emphasis on vehicle up-time, with field-wide

accountability for operations and installations exceeding quality and

customer service goals.

Team Leadership ( Hazardous Safety Regulations ( Quality Control /

Assurance

Regulatory Compliance ( Automotive Repairs / Maintenance ( Diagnostic

Equipment Specialist

Mechanical Equipment Inspections ( Communication and Service Relations

EDUCATION / CERTIFICATIONS

Associate of Electrical and Computer Engineering

Expected: 06/2015

Grantham University

Associate of Occupational Studies Degree - AOS Automotive Technology

Western Technical College - El Paso, Texas

Detroit Engine School - Completed Series 92M1 dM3

Stewart and Stevenson, LLC - Houston, Texas

Delco HD Electrical DR208 Certification - Ryder ( Air Brakes Certification

- Baker Hughes

Steering and Alignment Certification - Baker Hughes ( Certified Forklift

Operator

PROFESSIONAL DEVELOPMENT

Computer Networking School CTO "A" School - US Navy

Computer Message Handling School CTO "C" School - US Navy

PROFESSIONAL EXPERIENCE

RYDER, San Antonio, Texas ( 06/2014 - 09/2014

Diesel Mechanic II

Demonstrated comprehensive technical knowledge utilizing advanced

diagnostic tools maintaining world-class fleet of transportation equipment.

Determined vehicle condition by conducting inspections and diagnostic tests

identifying worn and damaged parts. Maintained vehicle availability by

completing preventive maintenance schedules, installing component and part

upgrades, controlling corrosion, and completing winterization procedures.

Corrected vehicle deficiencies by removing, repairing, adjusting,

overhauling, assembling, disassembling, and replacing major assemblies, sub-

assemblies, components, parts, or systems, such as, power and drive trains,

electrical, air conditioning, fuel, emission, brake, steering, and

hydraulics. Verified vehicle performance by conducting test drives

adjusting controls and systems.

Achievements:

. Maintained compliance with federal and state vehicle requirements

performing engine, safety, and combustion control standards testing.

RUBEN ALVAREZ

( Page 2 (

acgcbh@r.postjobfree.com

BAKER HUGHES, Hobbs, New Mexico ( 2012 - 2014

Repair and Maintenance Mechanic III

Executed Hydraulic Quality Control Checks on large diesel equipment such as

"Sand King" and ran tests on landing pads, belts, levers and controls, and

hoses. Installed hydraulic meter and maintained inventory and paperwork of

daily tests and responsibilities. Performed necessary preventative

maintenance on equipment including repairs, diagnostics, and mechanical

inspections, as well as, service calls. Achieved daily tasks consisting of

deck engine and no start condition checks, alternator, starter changes,

service calls and performance critical assignments on PETERBILT, CUMMINS,

and CAT machinery, and other advanced technologies.

Achievements:

. Maintained extensive knowledge-base of consistent revisions to hazardous

and safety rules and regulations by attending necessary courses.

VIVA KIA, MITSUBISHI, SUZUKI AUTO GROUP, El Paso, Texas ( 2011 - 2012

Automotive Technician

Provided automotive system upgrades, handled maintenance of no start

conditions, electrical diagnostics, timing belts, heating, air-

conditioning, brake systems, and trim work. Created detailed written report

of services performed on repair orders. Complied with safety regulations

and procedures.

Achievements:

. Maintained shop equipment and operations through strategic management

including correcting breakdowns, overseeing inventory management, and

performing preventative maintenance.

CAREER NOTE: Additional experience includes roles as Client Service Rep and

Trainer - ADP, Customer Service Representative - WEST TELEMARKETING,

Merchandiser - FLOWERS COMPANY, and Customer Service Representative - DISH

NETWORK. Details available upon request.

HONORABLE SERVICE

UNITED STATES NAVY, Norfolk, Virginia ( 1997 - 2001

Crypto Logic Technical Operator

Performed networking and troubleshooting, as well as, producing high

priority reports maintaining optimum quality and efficiency.

Achievements:

. Garnered numerous awards including Good Conduct Medal, Sea Service

Deployment Ribbon, and Navy I Marine Corps Overseas Service Ribbon



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