Yone I. Kudi

*** * ****** ******

Roosevelt NY, *1575

To Whom It May Concern,

I'm writing in response to your advertisement for a Customer Service Rep. I

have customer service experience, working within a office/ call center

environments . I have a great understanding of effective customer relations

as well as a grate understanding of an E - commerce day to day functions.

As a customer service rep I responded to customers inquiries regarding

order status, damages, defects, returns RMA's, exchanges, and product

information. I also processed customer payments and solved all types of

customer problems within company policies. I also input, updated, and

retrieve information from the customer database. I am very analytical and

have very strong decision making skills that provide customer satisfaction

within business policies. I am experienced in working with all types of

customer under pressure while up holding the value of the company and it

its strive to provide effective, efficient, and superb customer service to

its consumers . On the daily basis provided customer service and trained

all new hires, mean while maintaining great average handling time, quality

assurance, and customer satisfaction.

I am extremely patient with people. I am attentive to detail and complete

tasks that are given in a professional and timely manner. I have experience

working with high call volume and customer/client influx with an office and

a call center. I am also personable and well mannered. I am a quick learner

and computer savvy. I am an agile worker who is able to work efficiently

both in a group and alone. I am a team player that respects both the work

place and my fellow employees. I am an employee that believes in loyalty,

hard work, and consistency brings success. I hope to be able to utilize my

skills and professionalism to enhance your company.

If given the opportunity I would like to tell you more about my work

experience and how my skill set could contribute to the successful

day-to-day running of your company. I am very interested in the position

and would be happy to supply references at your request. I can be contacted

at 347-514-2383or via email acgc9r@r.postjobfree.com. I look forward to

discussing the position with you.

Sincerely,

Yone I. Kudi

YONE I. KUDI

347-***-**** acgc9r@r.postjobfree.com

Objective: To secure a challenging position with an organization that will

utilize my professionalism and skills while offering opportunities for

growth and development.

Experience:

Customer Service Supervisor / Trainer 01/12- Present

Appliancesconnection.com, Brooklyn,New York

Worked in a E-commerce call center environment. Answered 50-80 inbound

calls daily. Helped customer with orders, exchange, and returns. Kosher

customer not to cancel orders. Opened up damage claims for customer.

Resolved damaged claims by offering customers options within in business

rules. Filed damage claims with UPS and other Trucking/Shipping companies.

Contacted the manufactures to obtain ETA's on loads for customers and to

order parts as well as arrange service dates. Corresponded with customers

via email, web tickets, and phone. Followed up with customers in timely

manner. Assisted customers with placing orders. Called customers to resolve

credit card charge backs and disputes. Train all new hires for the customer

service department.

Customer Service Specialist 11/10-10/11 Dish network, Flushing, New York

Work in a call center environment, Answered 75-100 inbound calls from

customers. Helped customers with general information as well as billing

issues, trouble shoot equipment with customers, rite sized accounts,

upgrade and downgrade programming for customers. Up sell service and

premium packages. Followed business procedures and protocol. Handled white

glove customer calls. Maintained high AHT, QA, CSAT scores.

Medical Assistant 10/09 - 08/10 Elmhurst Avenue Medical

Associates,Elmhurst, New York

Performed heavy Electrocardiography and Phlebotomy, Experienced in

geriatrics and pediatrics capillary and venipuncture. Monitored and

Recorded Vital Signs, specimen collection, Administered Vaccinations,

Performed Pregnancy test, and PFT's Assisted physicians in PAP Smear Preps

and procedures, Performed Urine Analysis, Bio-Z, Holter Monitor and

T-waves, Patient Intake, Insurance Eligibility and Verification, Answered

phone, Faxing, copying, filing, ordering medical supplies and office

maintenance.

Secretary/Bankruptcy Petition Preparer 10/05 -12/07 Property consultant

Group, Queens Village, New York

Held new client/customer consultations. Managed a high call volume along

with outgoing and incoming correspondence. Experience in with stop

foreclosure forbearance offers and Chapter 13&7 Bankruptcy. Answered

phones, set appointments for clients and entered daily data into the

company database. Maintained needed office supplies and performed other

various office duties.

Certified Home Health Aide 11/06 - 06/08 Utopia Home Care, E. Elmhurst, NY

Monitor and record vital signs, Specialize in live-in cases, Experience

with demented, Alzheimer's, diabetic, and pediatric patients, Catheters and

Hoyer lifts patients, light housekeeping, and cleaning, passive and active

range of motion,

Education:

04/10 American Training Center Inc,Forest Hills, New York

Clinical Medical Assistant Program National Healthcare Association(NHA)

Certification Medical terminology & Vocabulary Office Management Infection

Control Patient communication Medical Records Phlebotomy Medical Law &

Ethics CPT-4 & Coding, Urinalysis Anatomy & Physiology, Health Insurance

Electrocardiography

05/03 Global Business Institute, New York, New York Computerized office

specialist certification Human Relations, Office Procedures, Career

Development Business Writing, Microsoft XP, Office equipment

11/03 Martin Van Buren High School Graduate

Contact this candidate