Vishakha Pawar

nd

+91-937******* Flat no. **/B, 2 Floor, Taha House, Salunkhe Vihar Road Opp. acgc7v@r.postjobfree.com

Kesar House, Kondhwa, Pune – 411048

+91-937*******

Maharashtra (India)

Synopsis

5+ years experience of BPO and KPO vertical.

Have worked with Middle East, US based, Europe based clients.

Is a result oriented team player with an ability to lead a team by example and motivate

them to achieve the desired objectives, having the ability to manage stress, time and

people effectively.

Have core competency in the full life-cycle of BPO and KPO processes related to

backend operations and daily activities.

Extensive Knowledge of QA process of backend processes.

Key Strengths

Communication: Writes clearly and concisely, speaks effectively, listens attentively, openly

expresses ideas, negotiates/resolves differences, leads group discussions, provides

feedback, persuades others, provides well-thought out solutions, gathers appropriate

information, confidently speaks in public.

Interpersonal Skills: Working well with other team members, sensitive, supportive,

motivating others, sharing credit, counsels, cooperates, delegates effectively, understands

feelings, self-confident, and accepts responsibility.

Organizational Skills: Works well with senior management and junior management as per

the company protocol. Following the defined reporting structure.

Team Work Skills: Work with team as a part of solution. Help the team members achieve the

monthly targets.

Customer Service Skills: Understand the customer’s problem and provide him appropriate

solution based on the same.

Multi- tasking Skills: Help the other department as and when needed.

Skill Sets

• Microsoft Excel ATPCO Fare Filing CRS Knowledge

• Training Presentation Skills Customer Service

Achievements

Awarded as quarterly star performer for the month of Feb’10 in WNS.

Consistent Performer for Fare Filing in WNS for 3 years.

Computer Skills

Certificate in Computerized Financial Accounting from Y.C.M.O.U.

Basics: MS Word, MS Access.

MS Excel (VLookup, Hookups).

Internet operations.

Operating System: Windows 97, 2007.

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Professional Profile

Resume - Vishakha Pawar

Continued…….

Convergys India Services Private Limited Apr 2012 - Oct 2012

Customer Care Offline support, Time Warner Cable (Chat & Email – New York Division)

Account Related Issues

Handling billing queries

Trouble shooting

Resetting Username and Password.

May 2008 - Mar 2012

WNS Global Services Pvt. Ltd (India)

Sr. Customer Service Associate, RMSI-Fare Filing (British Airways)

Filing D & t’ s and PNRS

Preparing weekly and Monthly reports

Training and shadowing new staff.

Query resolution and error analysis.

Known for innovative solutions to bridge the process gaps.

Resolving corporate fares issues in the same department. (Helpdesk)

Interaction with end client via email on regular basis.

Involved in Fare Quotes Process.

Datamatics Technologies Limited, Nasik, Maharashtra (India) Dec 2007- Apr 2008

Associate, US Taxation Department

Reviewing and Filing US Tax Returns.

VAP Employability Solutions, Pune, Maharashtra (India) Dec 2006 - Sep2007

Quality Officer, Reliance Credit Cards

Maintaining MIS.

Making confirmation calls to customers.

Quality checks of credit card forms via DSA.

Solving pending Credit Cards Issues.

Tools Extensively Used and Expertise in

Microsoft Excel- WNS

ATPCO Fare Filing - WNS

Deals and Fare Filing expertise - WNS

CRS Knowledge on Amadeus, Saber, etc - WNS

Training New Staff on Amadeus, Saber, etc. - WNS

Customer Service – Convergys

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Resume - Vishakha Pawar

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Educational Profile

Pursuing MBA from Sikkim Manipal University Distance Learning

Diploma in Taxation Laws (D.T.L) – University of Pune 2005 -

2006

N.B. Thakur Law College, Nashik (Distinction in Income Tax). First Class

Bachelor of C ommerce (B.Com.) – University of Pune 2004 - 2005

K.T.H.M. College, Nashik (Banking & Finance as Specialization). First Class

Higher Secondary Certificate (H.S.C) – Maharashtra Board 2001 - 2002

K.T.H.M. College, Nashik. First Class

Secondary School Certificate (S.S.C) – Maharashtra Board 1999 - 2000

Swami Vivekanand Vidyalaya, Nashik. Second Class

Personal Details

Name (in full) Vishakha Narendra Pawar

Date of Birth 4th January 1985

Place of birth Nashik (Maharashtra – India)

Marital Status Unmarried

Languages Known English / Hindi / Marathi

Permanent Acct No. (PAN) AUVPP9898E

Permanent Address “YASH” RH No.7-B Vaishnavi Garden, R.T.O. colony, Uttara Nagar,

Nashik-422011

Place: Pune (Maharashtra, India)

Date:

(Vishakha Pawar)

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Resume - Vishakha Pawar

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