Anthony Rodríguez

Pacoima, CA

818-***-****

acgc4s@r.postjobfree.com

Customer Service Representative

Comprehensive experience in account management and customer retention combined with superior

customer service skills. Provide inside support to sales representatives to realize bottom-line results.

Convey a professional, polite, and courteous manner when managing customer concerns.”

SKILLS AND QUALIFICATIONS:

• •

Bilingual Spanish/English Assertive

• •

Retail skills Stress tolerant

• •

Technician skills Resourceful problem solver

• •

Enterprise skills Excellent customer service skills

WORK EXPERIENCE:

• Confer with customers by telephone or in person to provide information about products or services,

take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or

comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders,

using computers.

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any

planned adjustments.

• Solicit sales of new or additional services or products.

• Order tests that could determine the causes of product malfunctions.

WORK HISTORY:

01/2014 to Present ADT Security Services Inc., Representative Granada Hills, CA

06/2013 to 12/2013 Food 4 Less, Grocery Clerk Pacoima, CA

01/2013 to 08/2013 Happy time liquor, Stocker/ Inventory Associate Pacoima, CA

09/2012 to 12/2012 Post Acute Hospital, Kitchen Hygiene Operative Pacoima,CA

06/2012 to 09/2012 Taco Bell, Cashier Pacoima, CA

02/2012 to 05/2012 All Patio Co., Furnishing Technician Pacoima, CA

06/2011 to 08/2011 Accurate Shade & Blind Co., Sales Associate Pacoima, CA

07/2010 to 08/2010 Boys and Girls Club, Staff Pacoima, CA

EDUCATION:

Los Angeles Mission College, Student 2012-2013 Sylmar, CA

Discovery Charter High, Event Volunteer 2012-2012 Pacoima, CA

Regional Occupational Program, Intern 2008-2009 Reseda, CA

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