N ATA S H A W H I T E

** * * * *** RT H S T R E E T •L OW E L L, M A • 018 5 2

( 9 7 8 ) 3 2 8 319 6 • N AT A S H A 2 4 2 0 0 6 @ A I M . C O M

SUMMARY OF QUALIFICATIONS

** **** ***** **** *****round in Customer Service

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Strong problem resolution and decision making skills

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Customer Support skills that perform superior work under the pressure of rigid

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deadlines

A self starter, able to function with a minimum amount of supervision

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Resourceful and ambitious person who is purposeful, goal oriented, and forward

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looking

Works well in high paced/high stress situations

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Ability to handle multiple tasks simultaneously

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Can communicate effectively with others in order to meet goals and keep people

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on track, extreme attention to detail

MS Office, Map Point, Syntelate

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Ability to Train and Motivate within Customer Service

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August 1999 Present (part time) Subway Restaurant Dracut, MA

Store Manager

Train and develop staff

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Interact with customers providing excellent customer service

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In charge of daily deposits

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Inventory of store product

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Keeping store in compliance

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Worldwide TechServices Tewksbury, MA

2007 2010

District Transition Specialist

•Researched problems and issues raised by the field and the customers, reported back

to management with results.

•Handled parts ordering and tracking using the web, ensured delivery was done in a

timely manner.

•Responded to the management teams.

•Ensured customers were serviced in a timely manner and were 100% satisfied.

•Prioritized issues to maintain prompt service. Field calls to the proper field technicians.

2005 2007 Worldwide TechServices Tewksbury, MA

Customer Service Representative

• Provided above goal phone support to inbound technicians.

• Assisted customers with their queries and problems by both phone and e mail.

• Identified and escalated priority issues to field management.

• Monitored and corrected service calls that were in the system incorrectly

• Performed various duties in various departments, assisting where needed.

EDUCATION

1999 Greater Lowell Technical High School Tyngsboro, MA

Graduated – High School Diploma

REFERENCES

Furnished upon request

Contact this candidate