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Customer Service Manager

Location:
Brooklyn, NY
Posted:
October 13, 2014

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Resume:

Latisha F. Haynes

**** ****** ***

973-***-****

Watchung, NJ 07069

acgc22@r.postjobfree.com

Professional Experience

The Hampshire Companies-CB Richard Ellis

Assistant Real Estate Manager-Morristown, NJ

02/14-present

. Works directly with Real Estate Manager in managing aspects of a 30

Building Portfolio of industrial properties including, operations

and financial activities.

. Responds to tenant needs, ensuring that administrative and building

technical staff resolve problems promptly. Ensures that services

are provided in compliance with policies, procedures, regulations

and contractual obligations and standards.

. Monitor monthly maintenance, rent collections, and building

payables

. Assist Real Estate Manager to prepare monthly performance,

explaining variances.

. Maintain the certificate tracking process for tenants and vendors

to ensure compliancy

. Acts as a primary contact with property owners to ensure that

objectives are being met

. Manual Billing Process-Tenant specific billings for miscellaneous

repairs coordination; monthly review of due/to from tenant account

. Prepare and exhibit quality control on vendor and contractors

contracts

Keller Williams Realty-NJ Metro Group

Realtor-Montclair, NJ

10/12-1/14

. Generated sales through property listings, advertisements, and open

houses

. Handled contract negotiations, bids, final pricing, and closing

process

. Developed and maintained working knowledge of applicable state and

federal realty laws

. Built strong community ties and an appreciation of local market

conditions

. Provided high level customer service resulting in client

satisfaction and referrals

. Interviewed clients and determine housing needs, budget, and

desired amenities

. Coordinated property showings with sellers and potential buyers

Jones Lang LaSalle

Lease Analyst-Bedminster, NJ

04/08-09/12

Abstracted commercial lease documents (leases, amendments and

subleases)

. Reviewed CAM and other escalations and real estate tax invoices

. Reviewed annual landlord reconciliation statements and calculations

to ensure accuracy and lease

compliance

. Rent month over month variance analysis / Rent payments/ Estoppel

Certificates

. Client/vendor/ landlord relationship management, resolution of rent

and other landlord/tenant issues

Mountain Development Corp.

Assistant Property Manager-Clifton, NJ

01/08-04/08

Worked closely with the two Property Managers and the Commercial

Director to oversee the day-to-day operations of commercial

properties, including leasing, collections, resident services,

maintenance, administration, and policy and procedures compliance.

. Maintained certificate of insurance compliance pertaining to

tenants and vendors

Responded to tenant needs and interacts with vendors and

contractors to resolve problems.

Maintained positive relationships and high retention levels with

all tenants.

Assisted in preparation of various monthly reports

Provided full administrative support including phones, typing,

reports, filing, and distribution of correspondence (i.e. tenant

memo's and notices)

Mortgage Banker

10/06-07/07

Jersey Mortgage Company- Cranford, NJ

. Advised new and existing customers on various loan programs based

on the financial needs of the customer

. Secured critical financial and credit data and negotiate terms of

the loans

. Liaised with customers, internal/external team members to

facilitate an efficient loan closing

. Educated and advised clients on the home buying process, the latest

in home financing, and how to better manage their mortgage (i.e.,

the liability side of their personal financial statement)

. Troubleshooted transaction issues on behalf of the client in order

to achieve client's financial goals

Assistant Property Manager/Sales Representative

08/02-09/06

Crystal Ridge Club- Watchung, NJ

. Showed 334 unit luxury apartments property to prospective tenants,

negotiating rental agreements/ producing 5-8 sales per month

. Investigated resident complaints and concerns to offer resourceful

solutions to resolving issues

. Participated in month end close by balancing cash journals with

revenue expenditures worth over $500K

. Supervised day-to-day activities of 10 employees emphasizing on

immediate & pleasant customer service. "On Call" to respond to

emergency situations promptly and accurately

. Liaison between tenants, management office and internal clients to

foster positive relationships

. Reviewed and updated monthly variance reports

. Coded invoices according to quarterly budget using E-Site software

. Maintained certificate of insurance compliance pertaining to

tenants and vendors

. Reviewed monthly financial reports for delinquent rent payments and

created collection letters

Education

Rutgers University Newark, NJ

Bachelor of Science- Business Administration; Concentration -Property

Management

Licenses/Skills

New Jersey Real Estate Salesperson License, New Jersey Notary Public,

Microsoft Office XP (Word, Excel, Access, PowerPoint), Procure to Pay,

MRI,Yardi, PeopleSoft, LEED Training



Contact this candidate