Dear Sir/Madam,

I am currently seeking employment as a Customer Service Representative. I am sending a copy of my resume along with

this letter for your review. I have graduated with honours from the 911 Emergency Response program at Durham College

as well as graduated with Distinction from the Primary Care Paramedic program at Conestoga College. I also have various

Business Administration qualifications and I am very eager to start working and am available for full time work, days,

evenings and nights and holidays.

As a student in the Emergency 911 Dispatching course I was able to gain valuable experience and insight into emergency

communication and dealing with the public during crisis. Many strong communication skills were developed having dealt

with family members and the general public in stressful situations. Crisis management, communication skills and

organization skills were at the foundation of my studies as a 911 emergency dispatcher. Through the Paramedic program I

have gained a fundamental knowledge of emergency systems first hand through class time and 350+ hours experience in

the field consolidation. I have developed good team work and strong problem solving skills through multiple group

projects and scenarios essential to the completion of the program.

I wish to take this time now to thank you for considering me for a position as a Customer Service Representative. I look

forward to hearing from you so we may further discuss how I can put my skills to work for you, your business and your

customers.

Sincerely,

Ashley Leeder-Brown

6 Parkview Cres.

Welland, ON, L3C 4N1

226-***-****

acgc1r@r.postjobfree.com

Ashley Leeder-Brown

6 Parkview Cres, Welland, On. L3C 4N1 226-***-**** acgc1r@r.postjobfree.com

Career Objective

To pursue employment as a Customer Service Representative putting strong communication skills, as well as

exceptional work ethic and initiative to use for you and your customers.

Core Strengths and Qualifications

o Motivated, eager and responsible self-starter requiring little supervision to carry out daily tasks.

o Strong organizational skills attributed to training as a Paramedic, Emergency Dispatcher, and customer service

representative with emphasis on prioritizing and delegation.

o Over ten year’s customer service experience.

o Analysis, judgment, and sensitivity to Customer needs.

o Tolerance to deal with irate customers under stressful situations

o Physically fit and accustomed to repetitive lifting, pushing, pulling, reaching, bending and standing.

o Strong critical thinking skills with the ability to react appropriately to high-stress situations.

o Energetic fast learner. Ambitious and always willing to learn new skills to get the job done.

o Computer literacy and ability to multi-task.

o Proficient communication skills in English, with emphasis on communication in a healthcare environment and

with patients and family within the system.

o Ability to handle inbound phone calls and answering in a timely fashion.

Healthcare, Hospital and Clerical Qualifications

o Previous experience working with seniors and persons with physical and cognitive disabilities.

o Can perform MTO regulated circle checks, note minor and major defects as well as top up fluids.

o Knowledge of Infection Control Standards and Procedures and extensive experience in disinfecting practices to

protect patients and promote cleanliness, in addition to the use and operation of common hospital equipment.

o Certificates and training include: Red Cross HCP CPR and First Aid certificate, and all necessary Immunizations

concurrent with Ontario health care regulations, WHMIS, defensive driving and crisis intervention.

o Comprehensive understanding of commonly transmitted diseases and infections (ie. MRSA, VRE, C-diff, etc.)

o Proficient keyboarding skills and functional understanding of commonly used computer programs.

o Strong communication skills built with frequent, professional use of radio and cellular communication systems.

o Attention to detail with regards to paperwork and documentation.

o Functional understanding of computer systems and information technology commonly used.

Education

Primary Care Paramedic Diploma Program (Graduated with Distinction 2008)

2006 – 2008, Conestoga College, Kitchener, On

o Maintained GPA of 3.62 or higher at all times

o Successful completion of the Ontario A-EMCA exam in June 2008.

911 and Emergency Response Certificate Program (Graduated with Honours 2006)

2005 – 2006, Durham College, Oshawa, On

General Arts and Science Certificate Program (Graduated 2004)

2003 – 2004, Durham College, Oshawa, On

R e l e v a n t Wo r k E x p e r i e n c e

Front Desk Receptionist/Dispatcher, Nov 2013 – July 2014

Kitchener-Waterloo SPCA, Kitchener, ON

o Receive incoming calls and dispatch calls to officers using judgment to assign priority and urgency.

o Answer phone calls and provide information and guidance to clients.

o Uphold city bylaws and sell dog licenses to the general public.

o Control stray animal intake and enter information into the computer system.

o Multi-task several jobs at once including incoming calls, sales, animal care and numerous others.

Office Assistant May 2006 – Sept 2006

Intercon Security, Toronto, ON

o Responsible for confidential customer information packages and the accuracy thereof.

o Acquired a working knowledge of Microsoft Word, Excel, and Lotus Notes becoming very comfortable with

computerized forms, documents and information.

o Developed substantial team, and independent work skills as well as demonstrated punctuality and a positive

attitude in all situations.

o Finished all tasks in a timely manner.

o Dealt with customer inquiries and issues in a friendly and informative matter.

Customer Service Representative, Dec 2004 – May 2006

Staples Business Depot, Oshawa, ON

o Demonstrated exceptional customer service skills and responsibility by being cross-trained throughout the store.

o Worked the cash register and took returns as necessary.

o Stocked shelves and end caps appropriately, displaying merchandise in eye catching ways.

o Oversaw shipping and receiving tasks as well as inventory processing, and stock management.

o Communicated greatly with customers, showing where products were and/or making suggestions, ultimately

leaving the customer happy and satisfied.

o Conveyed a positive and happy attitude at all times, making sure all customers were greeted and taken care of.

Sales Representative/Trainer, Apr 2002 – Sept 2003

National Sports, Oshawa, ON

o Assumed a very active role in the sale of National Sports’ products and services.

o Participated as a trainer to orient new staff to the job requirements.

o Developed an excellent rapport with longtime customers and a keen sense of loyalty and job satisfaction.

O t h e r Wo r k E x p e r i e n c e

Transfer Attendant, April 2012-Jan 2013 Voyageur Medical Transfer, Kitchener, ON

Transfer Attendant, Nov 2011 – April 2012 Ontario Patient Transfer, Kitchener, ON

Transfer Attendant/ First Responder, April 2007 – July 2010 Aboutown Patient Transfer, Kitchener, ON.

Food Service Worker Sept 2011 Lutherwood Village On the Park, Waterloo, ON

Volunteer Experience

ο ALS Society of Ontario

ο Participate in active fundraising efforts for the ALS society

ο Team leader and team builder for the annual “Walk to D’feat”

ο Assistant coach providing leadership to youth softball teams.

ο Coordinated successful fundraiser helping fund a charity softball tournament.

ο Completed a one year Co-op placement at Oshawa Animal Hospital in 2000.

References Available Upon Request

Contact this candidate