Briana S. Gonzalez

**** ******** ***., *** #**

Bronx, NY 10453

786-***-****

acgc1p@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational skills, educational

background and ability to work well with people.

Experience

Collection Technician II

American Red Cross, New York, NY

8/12 – 1/14

Ï Performed venipuncture and health exam on blood donors.

Ï Perform daily function check on equipment and monitor supplies.

Ï Demonstrate excellent public relations to promote a positive, professional image of the American

Red Cross.

Ï Perform all duties and responsibilities in compliance with standard operating procedures, SQIPP,

regulations outlined in the CFR, OSHA and other applicable Federal, state and local regulations.

Senior Crew Member

McDonalds, Homestead, FL

7/09 – 12/11

• Resolved food or service issues that customers may have had.

• Consistently provided friendly guest service and heartfelt hospitality.

• Managed the drive-through window and sales register quickly and efficiently.

• Consistently used my knowledge of our products to increase restaurant profits.

Lead Sales Associate

Macys Department Store, Cutler Bay, FL

11/10 – 1/11

• Maintained departments inventory to insure customer purchases could be met.

• Quickly responded to and resolved all customer service issues in a timely manner.

• Developed and maintained positive customer relationships through effective

communication.

• Carried out sales and marketing of department to customers, introducing new products

and increasing visibility of specific products.

Education

• Certification: EKG/Phlebotomy - Manhattan Institute, Manhattan, NY – 8/12

• High School Diploma: Homestead Senior High School - Homestead, FL – 11/07- 7/09

• High School: Instituto Magistrale di Narni - Narni, Italy – 9/05 – 10/07

Skills

Electrocardiograms, Tri-Lingual (English, Spanish, Italian), Microsoft Office

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