Customer Service Sales
Resume:
PROFESSIONAL EXPERIENCE
LBB Trailer Parts- Lubbock, Texas October 2012 - August 2014
Manager
Increased sales 22% within four months of promotion from Inside
Salesman/Purchasing Agent to Manager.
Accountable for P&L, conducting sales analysis/forecasting, and budget
formulation/execution.
Conceptualize overall company direction, determine product mix, design
sales/support infrastructure.
Negotiate with vendors, coordinate advertising/promotions, hire and train
employees.
Strive to identify deficiencies and potential opportunities while developing
innovative and cost-effective solutions for enhancing competitiveness,
increasing revenue, and improving customer service offerings
Continually maintain a proactive, customer-oriented sales and service approach
to management.
Aflac - Lubbock, Texas June 2012 - November 2012
Independent Insurance Agent
Licensed General Lines Agent qualified to sell Life, Accident, Health and HMO
insurance.
Increased sales by rapidly developing a rapport with clients and establishing
personal credibility, discerning customer needs, and providing appropriate
coverage recommendations.
Developed and implement sales plan and manage all phases of the sales cycle -
from prospecting to close and follow- up support.
Identified potential clients through market research, networking, and cold
calls. Persuasively presented Aflac insurance coverage to optimize sales in an
oversaturated local market.
South Plains Industrial Supply - Lubbock, Texas May 2011 - February 2012
Inside Salesman
Responsible for providing and maintaining a high level of customer service to
internal and external customers.
Worked closely with manager and other staff members on an ongoing basis to
continually improve on issues such as: pricing, inventory management,
quality, promptness of delivery, and service levels.
Endeavored to grow sales despite difficult financial climate in the
agricultural industry.
Represented the cooperative in its relationship with customers, prospects, and
key influencers to create a positive image in the industry and to promote
business growth and success.
Consulted with customers to identify needs and challenges and provide
appropriate solutions.
Teinert Metals, Inc. - Lubbock, Texas April 2008 - May 2011
Inside Salesman
Partnered with outside sales and supervisor to identify/qualify prospects and
retain existing accounts. Made outbound calls to current client base and to new
business prospects. Expanded customer base in the agricultural industry.
Responded to incoming calls for orders and quotes in a timely and accurate
manner. In addition to writing numerous quotes, completed an average of 30 to
45 orders per day. Mastered two industry specific book keeping and inventory
systems.
Gained a keen understanding of the steel industry, product sales, pricing
strategies, and needs assessment.
Sourced materials, resolved claims and disputes as needed, managed
transportation fleet maintenance/repair.
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Wilson Fencing and Remodel - Lubbock, Texas February 2005 - April 2008
Owner
Self-employed fencing and remodeling specialist. Successfully operated business
for three years, managing a small labor force and finishing projects on
schedule and within budget.
Completed a variety of interior and exterior residential and commercial
projects and managed all operations including: submitting bids, supervising
operations, hiring and training labor, purchasing materials, and handling
payroll and customer relations.
Recognized by clients and colleagues as a consummate professional with a high
degree of personal integrity. Known for resourceful business solutions and a
capacity for motivational leadership.
Texas Department of Criminal Justice (TDCJ) - January 1997 - February
Lubbock, Texas 2005
Sergeant of Correctional Officers
Supervised 98 officers and 900 inmates while assuming responsibility for
prison security and the safety of all personnel, offenders, and public
citizens.
Taught procedural clinics, provided safety training, dictated staff
assignments and coordinated staff activity,
ensured adherence to policies/procedures, evaluated staff performance,
composed administrative reviews, and boosted morale through positive
reinforcement of employees.
Controlled, directed and monitored activity and movement of inmates, conducted
inmate counts and reconciled documentation to guarantee accuracy, intervened
in and controlled acts of negative behavior or inmate violence, coordinated
and executed appropriate staff response to emergency situations.
Completed a 90-day Career Development Rotation at the TDCJ Region 5 office.
Learned and mastered TDCJ computer programs and all policies/procedures.
EDUCATION
Aflac New Associate Sales School - Lubbock, Texas Completed 2012
WebCE - obtained Insurance Sales License
Graduated 1997
Texas Department of Criminal Justice Academy -
Beeville, Texas
Continuing Education: Training for Trainers Certification,
Emergency Response Team Supervisor, Tactical Training to
Respond to Any Emergency, Chemical Agents Training
South Plains College - Levelland, Texas
Business Major Attended 1992-1993
SKILLS
Well-rounded understanding of a broad Maintain focus in demanding work
range of computer applications including environments and meet assigned deadlines
Microsoft Office programs
Excellent prioritization skills Committed, responsible, and
Carry out all responsibilities in an self-sufficient
honest, ethical, and professional Adapt easily to new situations, quick
manner. learner
Persuasive and articulate
Old-fashioned work ethic
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REFERENCES
Lisa Pearce
Property Manager
Westmark Property Management
5812 64th Street
Lubbock, Texas 79424
Calvin Davis
Assistant Warden
Texas Department of Criminal Justice
534 Emily Drive
Beeville, Texas 78102
Kelvin Teaff
Outside Salesman
Teinert Metals, Inc.
5221 MLK Blvd.
Lubbock, Texas 79404
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