Information Technology Manager
Resume:
Karl R Kaplan
Clifton Park, NY 12065
Home: 518-***-****
Email: acgbzr@r.postjobfree.com
PROFESSIONAL SUM MARY: Network Manager and Automation Consultant for the
I nsurance Industry. Hard working self-starter with a strong work ethic responsible for
i nternal networking infrastructure providing support to all Agency users with their
computing environment. Experienced in planning & implementing innovative technology to
enhance all aspects of customer service effectively utilizing my excellent skills in
management, planning, automation, and problem solving abilities.
PROFESSIONAL EXPER IENCE:
Cool Insuring Agency, Inc. Latham, NY September 1988 –
June 2014
Have held the following positions over 25+ years:
Client Service:
• Processed company correspondence, policies and claims.
• Responsible for renewal pricing and maintaining quality of insurance
coverage and exposures.
Marketing Representative:
• Generated, quoted and processed new business.
• Remarketed, quoted and provided proposal on existing accounts.
• Communicated with `call-in` clients to quote and wri te new accounts.
• Maintained an accurate database to t rack new business activity.
• Communicated with underwri ters to facili tate t imely issuing of new policies
and answer questions regarding the account.
• Underwrote policies for accuracy of coverage`s, limits, premiums and
commissions.
• Maintained a working knowledge of carrier pricing underwr iting and product
development.
Information Technology Manager:
• Provide oversight of the Enterprise IT Environment comprised of 125 users.
• Serve as the point of contact for escalated user requests.
• Determine, obtain, evaluate, and present performance metrics to
m anagement.
• Lead efforts to t ranslate user feedback into initiatives to improve automation
workflows.
• Demonstrated ability to articulate technical ideas and concepts through
verbal and writ ten communications in a clear and concise manner.
• Demonstrated multi-tasking and priori tization abilities.
• Demonstrated customer service skills, coupled with a strong work ethic.
• Demonstrated ability to execute on projects in a team environment, as well as
individually.
• Planned and implemented Disaster Recovery model to maintain business
continuity and data integrity between two office locations.
• Validated multiple recovery points for high availabili ty on critical
applications.
• Monitored all workstation nodes for connectivity to all group policies and
security compliance.
EDUCATION:
Long Island University, C.W. Post Center, Greenvale, New York
• BS Business Management, May 1981
NYS Licensed Insurance Broker
IKON Office Solutions, Latham, NY
• CNA - Certified Novell Administrator, V 4.11, June 1998
• A+ Certified Service Technician - October 1998
• MCP – Microsoft Certified Professional, V 98x, Jan 1999
References:
1. Anthony J Mashuta Previous Employer
Cool Insuring Agency
784 Troy Schenectady Road, Latham, NY 12110
2. Raymond F DeCrescente Jr. Colleague
Capital Region Orthopedic Group
1367 Washington Avenue, Albany, NY 12206
3. Dawn Abbuhl Vendor
Repeat Business Systems
4 Fritz Blvd, Albany, NY 12205
Contact this candidate