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Customer Service Supervisor

Location:
Bedford, OH
Posted:
October 10, 2014

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Resume:

Christopher Grimes Operations Supervisor

Operations Management ~ Quality and Due

Diligence ~ Process Improvement

Operations management professional with over 15 years' experience in fast-

paced facilities. Proven track record of achieving sustained improvements

in quality, cost, and delivery functions. Demonstrated ability to

effectively lead, coach and develop a large work team to accomplish

operational objectives, as well as identify, diagnose and resolve

operational, manufacturing and maintenance problems within deadlines.

Extensive experience in planning work flow, manage multiple priorities, and

meeting daily production targets while consistently reducing downtime, and

develop new procedures and processes to improve production accuracy.

Collaborative communicator continually focused on building relationships

and promoting synergy across business lines to drive positive enhanced

profitability. Areas of Expertise include:

Strategic Planning & Productivity Revenue & Profit Growth

Forecasting

Financial Management Relationship Building Safety and Compliance

Budgets Staff Training & Leadership Problem Resolution

Experience & Notable Contributions

Alcoa ( Cleveland, OH ( 2008 to 2014

Heat Treat Supervisor/Group Leader

Responsible for supervising 50 hourly employees on assigned shifts in the

operation of the Heat Treat, CNC Machining, Chemical Etching, and Metal

Preparation departments. Coordinate schedules and activities of the workers

as well as enforce safety and sanitation regulations.

Contributions & Process Development:

. Scheduled manpower and equipment to achieve quality while minimizing

costs.

. Reviewed and analyzed operations data, such as time, production, and

department budget records, to prepare management reports on production

results.

. Determined production goals and rates, based on equipment, labor

availability, and workloads.

. Designed and implemented procedures for the procurement of materials, PPE

supplies, and equipment parts.

. Inspected materials, products, or equipment to detect defects or

malfunctions, and ensured quality and safety.

. Trained and mentored employees on equipment operations and safety

procedures.

LJ Metalwork, LTD ( Cleveland, OH ( 2006 to 2008

Operations Manager

Managed daily operations of the company. Incorporated best practices to

increase productivity and improve efficiencies by approximately by 40%.

Directed and developed personnel to maximize profitability and operational

excellence.

Key Accomplishments:

. Recommended strategies to improve operational performance based on

financial analysis and review.

. Contributed to short and long-term organizational planning and strategy.

. Drove process improvement initiatives including new systems and process

implementations to increase information workflow and management.

. Trained and mentored employees to improve performance and productivity.

. Led Intiatives in 5S, Kaizen practices with employees.

Sherwin-Williams Company ( Bedford Hts., OH ( 2003 to 2005

Production Line Supervisor

Ensured employee safety, product quality, and asset performance while

delivering on time the shift/line/area production plan. Supervised team's

daily activities to ensure the timely production of batches and workflow to

optimize performance. Provided cooperation with other groups to create and

maintain a workplace culture that engages and motives employees at all

levels. Focused on results to deliver success as measured by key

performance metrics.

Key Accomplishments:

. Led a team of approximately25 employees includes participating in the

hiring process, employee on-boarding, performance management, and

corrective action.

. Assisted in the completion of process improvement initiatives and line

enhancement procedures.

. Ensured a safe work environment and quality objectives met adherence to

Good Manufacturing Practices (GMP's), performance of sanitation audits,

safety checks, and product quality checks.

. Trained and mentored new employees by promoting ongoing development and

coaching.

Previous experience includes Maintenance Technician for UPS, Master

Scheduler/Customer Service and Production Supervisor for Dana Corporation

and Ramp service for United Airlines.

Education

Completed 30 Hours Coursework toward B.S. Business Management

Kent State University Kent, OH

Completed 100 Hours Coursework

Dana University Toledo, OH

Training Courses:

Leadership Training Course A.P.I.C.S. Certification

Positive Management Leadership Training Course MAPICS Training

Forklift Certified OHSA Approved

Dana Certified Supervisor

Microsoft Excel 2010, Microsoft Access 2010, and Microsoft PowerPoint 2010

Courses[pic]



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