Stephen T. Garcia

Home: 615-***-**** Voice: 615-***-**** Email: acgby3@r.postjobfree.com

SKILLS

Core/Personal: Self Starter Strong Ethics Exceptional Interpersonal and Teamwork Skills Customer and Vendor Account

Management Relationship Development Time Management Resource Management Team Leadership Multitasking

Expert Analytical Skills Conceptual Thinker Deductive/Inductive Reasoning Project Management Highly Adaptable

Quick Study Verbal and Written Communication

Technical: Product Development and Field Testing Maintenance KPI (MTBF, BDR) Analysis Computer Hardware and Software

Troubleshooting Windows OS, All Versions Linux System Administration SSH Relational Database Management SQL

Embedded OS Digital and Analog Control Systems Blueprint, Elementary Diagram, Ladder Logic, Wiring Diagram, Shop

Drawing Reading w/ Design Soldering Allen Bradley and Siemens PLC Troubleshooting w/ Some Programming

Electromagnetic Proximity Detection Systems Radio Control System Troubleshooting AC/DC Motor Troubleshooting and

Fault Analysis Variable Frequency Drive systems 3-phase Power System Fault Analysis Electromechanical System Fault

Analysis Mechanical System Fault Analysis Large Gearbox Fault Analysis Hydraulic System Fault Analysis w/ Design

PROFESSIONAL EXPERIENCE

Joy Global, inc. 2009-2013

Field Service Representative III

Commissioned and provided support for over $50 million of equipment

Provided comprehensive inspections of OE and Rebuild equipment prior to shipment and commissioning

Managed relationships with 16 customer sites, each housing a minimum of 5 pieces of equipment

Coordinated and/or provided machine service, both planned and emergency

Managed the QA program for the entire region, determining root cause of failure and resolving warranties

Tracked certain KPIs of various components and provided weekly reporting of data

Tracked & analyzed engineering & field data, implemented programs to improve reliability

Trained customers in the field and classroom environment on a wide range of curricula

Developed curricula to train my customers on various technical subjects

Hungate Business Services 2007-2009

Field Service Engineer, Analyst

Provided on-site and remote technical support and service on a wide array of equipment models

Provided comprehensive inspections of OE and Rebuild equipment prior to deployment

Provided service and support for over 100 customers and over 150 pieces of equipment

Provided customer training at their site in groups and individually

Developed comprehensive networking and digital storage solutions to meet customer needs

EDUCATION

Southwest Community College August 2008

Radiography Studies 4.0 GPA

Lehigh Valley College March 2002

Web Design and Internet Technologies, President's List 3.83 GPA

Hunterdon County Polytech June 2000

Electronics Theory and Computer Technology 3.76 GPA

COURSEWORK

Technical: Digital and Analog Control Theory Electronics Theory Computer Hardware and Software Troubleshooting RISC

Processor Programming Basics Principles of Hydraulics (NFPA) HTML C+ Programming Server Side Scripting Oracle

Database Management SQL Shockwave Flash Light Lens and Digital Office Machine Repair (Xerox) Internet Technology

E-Commerce Best Practices in Dust Control (NIOSH) Underground and Surface Mining (VADMME,WVDMR,KYDNR)

Science: Anatomy and Physiology Chemistry

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