David B. Joyner, PMP, SSBB

*** ******* ****

Cary, North Carolina 27519

Home: 919-***-****

E-mail: acgbxj@r.postjobfree.com

Dynamic Six Sigma Black Belt (SSBB) and Program Management Professional (PMP) that has effectively

facilitated a variety of continuous improvement programs. Specific areas of improvement have been: IT,

finance, operations, supplier management, manufacture and new product introductions. I have demonstrated my

skills in outsourcing and collaboration with domestic and international suppliers. I have proven success in

defining and carrying through project goals, new product introductions as well as communicating status to

senior management. Key skills include Project Management, Lean Sigma, Feasibility Analysis, Change

Control, Design For Six Sigma, Risk Management, Training, Service Support, Sales Support, Supplier

Management, Operations Management and Process/Industrial/Manufacturing/Product Engineering.

CERTIFICATIONS:

Six Sigma Black Belt (SSBB) Air Academy

Program Management Professional (PMP) Program Management Institute

BOST Bronze Proact Business Transformation

ITIL Foundation Global Knowledge

PROFESSIONAL EXPERIENCE

Business Operations Manager: Cisco, RTP North Carolina 2012-Present

• Six Sigma Change Agent

• Manage Operational Processes

• Manage and Develop Quarterly Performance Metrics

• Manage and Support Business Process Management and Improvement Initiatives

• Manage Finance Community of Practice

Program Manager in IT: Cisco, RTP North Carolina, 2011-2012

• Managed the Lab Licensing distribution process

• Managed and Developed Common Maintenance Window process

• Supported teams in development and illustration of key performance metrics

• Consulted services on process improvements within their service offerings

• Provided support in the development and understanding of service metrics

Operations Process Engineer: RTI International, RTP, North Carolina 2010-2011

• Provided Process Improvement support to key business units

o Key projects mitigated governmental risk and shorten contractual delivery cycles. Before the

project an audit determined over 60 percent of documentation was out of compliance that could

cause organization to be at risk of losing government business. The overall contract cycle time

was reduced from over 60 days to less than 30.

• Developed materials and administered Six Sigma Green Belt training.

Director Solution and Service Management: GlaxoSmithKline, RTP, North Carolina 2004-2010

• Facilitated and provided Process Improvements for projects within US Pharma IT and US Pharma (BPI)

• Facilitated planning and preparation of project proposals and benefit realization plans

• Co-developed materials and administered Six Sigma Green Belt training. Trained over 200 candidates

• Monitored Service improvements for alignment to Operational Excellence targets and US Pharma IT

objectives

• Developed common and consistent Service Management functions in US Pharma IT, introduced key

processes for service definition, service reviews, management escalations, root cause analysis and SLAs

• Built roadmaps of Service Improvements throughout US Pharma IT and aligned with key Service Owners

with US Pharma IT to drive benefits for the US Pharma business

• Provided training to Service Owners, Project Managers, and Business Partners on disciplines such as

Service Strategies, Service Management, Lean Sigma and Program Management

Sr. Operations Engineer: EMC Corporation; Apex, North Carolina 2003- 2004

• Facilitated Lean, Six Sigma and Continuous Improvement Programs impacting internal and external stake

holders

• Lead and developed expected Kaizen event outcomes

• Interacted/exchanged and implemented “Best Practice” initiatives with domestic and international

companies utilizing Lean/Sigma techniques.

• Developed and performed training of Lean/Sigma tools to participants before Kaizen events would occur

• Developed reporting tools to identify performance of Continuous Improvement initiatives

• Maintained and reported on “Dash Board” documents that illustrated project status and performance

• Co-developed road maps and justified Lean/Six Sigma initiatives

• Developed DFSS (Design for Six Sigma)/DFM (Design for Manufacture) analysis for products and

processes.

• Co-developed a supplier pull process via utilization of Kanban methodologies

Operations Program Manager: EMC Corporation; Apex, North Carolina 1995-2003

• Managed operational programs that included the introduction and preparation for the manufacture of new

products, design enhancements and Channel Services deviations. This included both Hardware and

Software programs.

• Managed the distribution of products (Hardware and Software) during the beta and early release phases

this was also inclusive of Channel Partners.

• Facilitated Continuous Improvement Teams via the utilization of “Lean” and “Six Sigma” tools.

• Worked with purchasing and service in developing “Lean” Initiatives.

• Managed the risk of programs, communicated the business impact and developed mitigation strategies.

• Collaborated, with international suppliers on outsourcing product and process strategies.

• Developed project specifications, goals, manpower and capital requirements that aligned with the business

strategies.

Product Development Manager, Rubbermaid Corp., Greenville, North Carolina 1991-1995

• Directed outsourcing initiatives with international suppliers that required extensive international

travel.

• Hired and managed design consultants. (Consultants were domestic and international).

• Served on committee that directed “Common Sense” Manufacturing Teams. (Continuous Improvement

Teams).

• Managed and directed product development teams that consisted of key manufacturing groups,

customers and domestic/international suppliers.

• Managed budgets for the development and manufacture of new and enhanced products.

• Directed the purchasing organization in component/vendor selection.

• Lead cross functional team that implemented supplier JIT and supplier HUB inventory programs with

international suppliers.

• Lead concurrent engineering teams for introduction of new products and processes.

• Conducted product presentations to customers and Rubbermaid salesmen.

EDUCATION:

Master of Science, Industrial Technology East Carolina University

Bachelor of Science, Industrial Technology East Carolina University

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