A NTONIO ARROYO

**** ** *** ***. **, Miami Shores, FL 33138

P hone: 786-***-**** acgbrh@r.postjobfree.com

http://www.linkedin.com/pub/antonio-arroyo/a1/a1b/119/

M ission Statement: Meeting challenges, overcoming obstacles and

c losing sales.

Exceptional communication and organizational skills. Strong attention to

detail and experience in financial data. Computer li terate on Microsoft Office

Suites, Yardi Voyager, Kornos Payroll, Quick Books and Social Media.

B ilingual (English/Spanish)

E mployment H istory

Bakery Owner/Pa rtner

2011- 2014 L AT IN SWEETS BAKERY, Hollywood, FL

P romotion and marketing of the business; preparing sales reports;

collaborating with vendors concerning orders and inventory; keeping

s tatistical and financial records; handling administration and paperwork.

P roperty Manger

2005 - 2011 TURNBERRY ASSOCIATES, Aventura, FL

Managed a multi-level Storage Facility with 698 Storage Units, Marina and

Retail Store. Ensure that all rents are collected when due and posted in a

t imely manner. Ensure that all bank deposits are made on a daily basis.

Responsible for sales and marketing, occupancy and delinquency of the

facility. Perform evictions and liens on delinquent rents and perform unit

auctions. Negotiate contracts for services and vendors. Participate in the

employee selection process. Manage payroll, expense budget and P&L

s tatements.

I n take Unit M anager

2003 - 2006 SOCIAL SERVICE COORDINATORS, Miami Lakes, FL

M anaged 2 Supervisors and 30 In take Coordinators in analyzing and

assessing beneficiaries for Federal and State programs in an

i nbound/outbound contact center environment. Directly responsible for

service levels while maintaining and growing customer base. Constant call

monitoring to provide recommendations and assist in implementing changes

to business processes and work f lows to deliver maximum productivity at

m inimized cost. Excellent analytical and problem solving skills in reviewing

and improving call center operations.

Contact Center Manager

2001 - 2003 LODGING.COM, Boca Raton, FL

On-line Travel Site providing Hotel, Air, Tours and Car rental. Instrumental

i n growing the Sales Department from 25 to 150+ Sales Agents. Coached

Sales Agents to develop relationships with new and existing customers and

p rovide information to maximize sales volume. Manage all client contact

t hrough a variety of mediums such as telephone, e-mail and fax. Direct the

p lanning, implementation and communication of changes in process, policies

and procedures.

Manager

1998 - 2003 BARBIZON BEACH SUITES, (Condo/Hotel) Miami Beach, FL

Lease apartments and sell property’s products and services to prospects.

Follow up with prospective and current residents. Deal with customer

complaints in a professional non- confrontational manner. Control and

manage all new credit accounts, sales ledger and payment administration.

Coordinate move-ins and move-outs of all residents. Manage lease

negotiations, assist with resident retention and manage the renewal process.

M aintaining excellent curb appeal. Write work order requests, follow up with

residents regarding completed work orders and enter information in to

database. Control rent and delinquency collection. Provide outside marketing

and establish rapport with local businesses and community agencies. Keep

office organization by filing and maintaining organized resident files.

Education

Miami Dade College, Miami, FL Associate in Science - Building Construction

Technology

IB M Business Institu te, Miami, FL - In ternational Business, Trade and Tax

L aw

Gold Coast School of Real Estate, Miami, FL - Real Estate Sales

US Army Veteran Honorable Discharge

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