ELYSE

Z. LAWRENCE

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*** **** ****** ( Brooklyn, NY 11238 ( Tel: 917-***-**** (

Email: acgbpm@r.postjobfree.com

EDUCATION Brooklyn College, CUNY, B.A., Psychology &

Communication; June 2010

SUNY New Paltz Psychology & Communication (1987-1990)

CERTIFICATION(S) Bartender, New York Bartending School, October 2011

Wine Hospitality, New York

Bartending School, October 2011

EMPLOYMENT

CLUB DEMONSTRATION SERVICES, (C.D.S.), New York

(2012-Present) Sales Advisor

. Promote sales to club members through product

demonstrations.

. Prepare and demonstrate food and vendor

products

. Educate customers about the products and gain a

good knowledge of products

. Positively engage club members to increase

sales of product

. Provide cooking and recipe ideas to club store

members.

. Continually preform cleaning duties to insure

cleanliness

(2006 to 2012) HOMEMEAKER/VOLUNTEER

Summary:

After 15 years of delivering the recognized customer

service FedEx is known to provide, I decided to take time

away from the private sector to tend to my newborn and two

other children. During this time period I completed my B.A.

and regularly volunteered at my children's school.

FEDERAL EXPRESS CORP., DOMESTIC GROUND OPERATIONS., NEW YORK

(1995-2006) Senior Customer Service Agent, responsibilities:

. Assist clients by providing logistics solutions for

shipment of goods

. Answer on-site/phone in client inquiries regarding

service, billing, and payments

. Maintain and perform audits on required shipping

documents

. Secure new business by introducing FedEx products to

potential clients

. Perform necessary cash transactions required for

shipments

. Enter shipment/cash transaction data into FedEx

network

. Train new employees on corporate policy and

procedures

FEDERAL EXPRESS CORP., DOMESTIC GROUND OPERATIONS., NEW YORK

(1993-1995) Courier, responsibilities

. Efficient and safe delivery of client documents and

large shipments

. Operate FedEx vehicles according to DOT regulations

. Secure new business by introducing FedEx products to

potential clients

. Ensure all revenue data is securely uploaded to FedEx

system

KAUFMAN IRON WORKS, Bronx, New York

(1990-1993) Accounts Manager, responsibilities:

. Maintenance of all accounts receivable and payable transactions

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