Serena Bryan

Customer Agent

Brooklyn, NY

acgbpd@r.postjobfree.com - 347-***-****

To obtain a challenging position in an organization that will allow me to utilize my experiences and

allow the opportunity for career growth.

WORK EXPERIENCE

Transportation Dispatcher

Starcruiser transportation - Brooklyn, NY - June 2014 to Present

Responsibilities

Monitor routes, make sure passengers are picked up an dropped off in a timely fashion, code routes, handle

accidents.

Skills Used

Dispatch adept system, knowledge of the AVLM program

Customer Agent

First Transit - Long Island City, NY - 2004 to 2013

Generated and monitored incident reports and referred unresolved grievances to designated departments for

further investigation.

• Executed exemplary customer service to increase patron loyalty.

• Authorized transportation requests that were outside of the company network.

• Utilized necessary resources to assign trips to drivers based on the provider geographical region and capacity

via Adept Dispatching Software.

• Adhered to strict HIPAA compliance and Quality monitoring procedures and scripts.

• Communicate with drivers, medical facilities, and patients when a trip needs to be rescheduled.

Pension Benefits Support Clerk

Church Pensions - New York, NY - 2002 to 2004

Completed initial set-up of retirement applications and inquiries, including preparing applications and file

folders, handling credited service inquires, processing acknowledgement letters, and obtained additional

information from retirees as needed.

• Set up disability file review tracking sheets consistent with corporate procedures.

• Audited existing files to determine if further benefits are payable and/or be purged, or be prepared for

archiving.

• Coordinated annual disability review process, including obtaining required information and generating

reports.

• Performed client profile updates in regards to bank information, beneficiaries, name and address changes.

Extractor Clerk

Chase Manhattan Bank - New York, NY - June 1996 to August 2002

Document and check processor.

• Closed out customer accounts.

• Listed and proofed checks and debits.

• Encoded checks and credits.

• Utilized a 5.0 processor for encoding bill payments for various large companies such as D.E.P, and Brooklyn

Union Gas.

EDUCATION

Julia Richmond High School - New York, NY

1986

ADDITIONAL INFORMATION

KEY SKILLs

Office Knowledge Qualifications:

• Executive & Administrative Support • Customer Service

• Reports & Spreadsheets • Complaint Handling

• Database & Records Management • Filing

• Telephone & Front Desk Reception • Type 40 wpm

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