HASSAN RAZA

** *** ****** ****,

London E* *QB

Mob:

078********

acgbok@r.postjobfree.com

PERSONAL STATEMENT

I am a confident, ambitious and well-spoken individual who can communicate

at all levels of the social spectrum and have good inter-personal skills,

which have proven to be a great attribute and able to work autonomously,

using own initiative, problem solving and good analysis skills whilst

demonstrating the organisation and prioritisation required to achieve tight

deadlines and deliverables. I have developed positive, sociable, results-

driven, logical and methodical approach to achieving tasks and objectives

.A motivational and inspirational leader who enjoys being part of a

successful and productive team and thrives in highly pressurized and

challenging working environments.

EDUCATION & QUALIFICATIONS

2007-2008 Level 7 (Post graduate) Diploma in Business

Administration

British Institute of Technology & E-commerce (London)

Module: Developing Management skills, Managing

performance, Financial Resource

Management, Change

Management, Operation Management, Managing Information Systems,

Human Resource Management, Marketing Communication

2006-2007 Advanced Diploma in Business Studies

Brooks College (London):Title of course: Financial and

Information Management, Marketing and the business

Environment, People and Organisations, Business

Finance, Business Planning and Decision Making, Human

Resources Issues for Business

2006. Intensive English studies

Straford College (London)

2005. Bachelor of Commerce & IT

University Of Agriculture, Faisalabad (Pakistan)

Title of Course: Advanced Accounting, Financial

Accounting, Cost Accounting, Introduction to Business,

Money, Banking and Finance, Computer Application in

Business, Business Communication & Report Writing,

Business Taxation, Auditing, Business Communication,

Business Law

2003. Higher Secondary School Certificate

FG Inter College Jhelum Cantt (Pakistan)

Title of course: Pre-Medical (Biology, Physics,

Chemistry)

1999-2001 Secondary School Certificates

Fauji Foundation Model School Jhelum Cantt (Pakistan)

Title of Course: Biology, physics, Chemistry,

Mathematic

TRAINING / ACHEIVEMENTS

. Level 2 Award in Security Guarding (Retail)

. Level A Award in Communication and Conflict Management

. Level 2 Award in Time Management

. SIA license in CCTV (0930017843568968)

. SIA license in Door Supervision (0130016292218411)

. Certificate in Health & Safety

. Fire warden Training

. First Aid Trained.

. Defibrillator(A.E.D) Trained

. Counter Terrorism Training

. Physical Intervention training

. Traffic Management Certificate

. Selecta DNA Training

. Letter of appreciation from the Metropolitan Police (Flying Squad) for

being part of a Sting operation at Westfield Stratford city.

(Breitling Aggravated Burglary).

. Thanks 2U Award.

EMPLOYMENT HISTORY

AUG 2011 - AUG 2014 Vision Security Group (Westfield Stratford City

Shopping Centre)

Job Title: Control Room Supervisor / Acting Duty Security Manager.

Whilst working with VSG I was Control room supervisor at Westfield

Stratford City which is the gateway to Queen Elizabeth Olympic Park.

Job overview:

1. Responsible for the 'live' operation of the Control Room that manages

the essential functions of;

a. Westfield Stratford emergency alarm receiving centre

b. Officer time and attendance

c. Health safety & welfare of security officers

d. Incidents that affect Westfield Stratford Operations

e. Business Continuity Planning centred on the continued operation

of the control room and shopping centre

f. Westfield Stratford building security and safety

g. Providing a high standard of response to telephone and email

enquiries

h. Leadership and direction to controllers on duty to ensure all

issues are dealt with correctly

i. Leadership and direction to security officers on duty to ensure

all issues are dealt with correctly

j. Management & support for out of hours workers

2. Provide timely and effective communication to all within the business

including and up to the centre manager and VSG level on;

a. Incidents that occur on or effect Westfield Stratford

b. News events that affect Westfield Stratford City operations

c. Daily management reporting via written Daily Flash Report

d. Update and input all information to Safeguard

e. Serious incident tracking and management

f. Officer misconduct

g. Systems Fault reporting

Key duties include:

. Ensure all incidents are logged and managed effectively through to

completion

. Monitor and allocate officer attendance to fire alarm activations

. Manage the personnel within the Control Room

. Effectively communicate business issues to the relevant centre

departments

. Provide duty management support outside of core hours as and when

required

. Planning manpower provision within the Control Room

. Drive the automation of call logging to the required target for all

officer logging on/off of duty

. Allocate officer positions and equipment at shift hand over

. Manage officer mall positions and break coverage

. Maintain the standards of the control room for access / egress and

visitor regulation

. Ensure standards of dress, safety and presentation are maintained

within the Control room at all times

. Complete weekly audits on key activities within the control room and

present to Operations Manager

. Provide continued training and coaching to controllers to enhance

performance and provide job enrichment

. Review the performance and quality of controllers on a monthly basis

to achieve acceptable standards

. Preventing and detecting offences on site e.g. Public order,

Pickpocket, Shoplifting, and Gang activities.

. Liaising with the emergency services, police, ambulance and fire

service to resolve issues and maintain security and service.

. Implement security/safety improvements that benefit the company's

assets, visitors, tenants and employees as directed by Operations

Manager

During the duration of the Olympic 2012 games I was the part of Security

management team to supervise the internal event officers working on the

mall floor to prevent crime and deal with the crowd management issues.

I had also managed other large events at Westfield Stratford City which has

had high profile guests arriving such as the shopping centre launch which

featured Nicole Scherzinger on stage, Peter Andr and the Dr Who cast, the

world film premier of Twilight Saga Breaking Dawn, Rihaana Christmas Light

event.

OCT 2006 - AUG2009 (Vision Security Group) AUG2009 - AUG 2011 (BURBERRY

LTD)

Job Title: Loss Prevention / Security Supervisor:

Whilst working at Burberry I was a security supervisor and my key

duties included;

. To prevent crime and all other causes of loss or damage to Company

assets by carrying out effective and regular shop floor patrols to

deter perpetrators and reassure customers and staff.

. To efficiently maintain all security related documentation and to

implement security procedures as directed by the APP Manager or

Supervisor.

. To conduct initial enquiries into in-store irregularities as directed

by the store management team or APP Manager or Supervisor.

. To maintain the highest standard of access control to Company

premises.

. To maintain the highest standard of security in respect of goods

entering and leaving the store, during the day and night-time

deliveries and monitor all security systems, responding efficiently to

any suspicious activity, alarm activation or malfunctions.

. To undertake key-holding duties involving locking and unlocking

Company premises and responding to out of hours call-outs.

. To be fully conversant with Company Health and Safety Policy and

procedures and report any apparent breaches for rectification.

. To administer first aid as required if trained, or be aware of the

identity of store first aiders and their whereabouts at all times.

. Conduct inspections relating to Health and Safety, fire, physical

security and such other matters as may be directed by the store

management team or APP Manager or Supervisor.

. To continually strive to identify weaknesses in security systems and

draw any weaknesses to the attention of the APP Manager.

. To monitor the activities of cleaning staff and ensure that no stock

is taken out with the rubbish, either inadvertently or otherwise.

. To ensure that the position of stock in the store prevents theft by

customers and that the Company procedures on security in relation to

theft/pilferage are adhered to.

. To be fully conversant with procedures relating to suspect packages

and bomb threats.

. To be available to work weekends and public holidays and adapt shift

patterns as required. Night-time cover will also be required for some

APP roles as the site will be 24 hours access, all of the APP team

should be able to carry out night duties when necessary either due to

security or maintenance requirements.

. To participate in stock takes outside of normal working hours to

ensure a smooth operation at all times.

. To embody all aspects of the "Burberry Experience" by delivering

excellent customer service and displaying brand values whilst carrying

out your role. Assist the sales team in enhancing the customer

experience by ensuring that all customers are greeted and directed

round the store.

. To be involved and contribute in team meetings, communicating

effectively with staff, management and customers.

. To create a positive image of oneself and the Company at all times,

maintaining the highest standards of grooming, courtesy,

professionalism and personal conduct in accordance with the Burberry

values.

. To carry out any other duties related to asset and profit protection

as directed by management.

Sep2005 - Sep 2006

Job Title: Sales Assistant: Modern Foods Ltd 364 High Road Leyton E10 6QE

. Operating Tills and cash machine

. Assisting and helping customers

. Organizing and re-arranging stock.

. Setting up credit/debit card payment facility with Streamline

. Co-ordinating with Accountants for VAT and Tax related issues

. Dealing with queries by email/fax and phone, and providing solutions

SKILLS /ABILITIES

. Good knowledge of Microsoft Office.

. Ability to contribute toward a team operation or can work on his own

initiative

. Ability to handle difficult situations with diplomacy

. Ability to perceive situations accurately

. Ability to maintain a fair, consistent set of standards, using

judgement and discretion

. Ability to maintain records and documentation

. Ability to apply general rules to specific problems to produce answers

that make sense.

. Complete working knowledge of all systems

. A comprehensive working knowledge of all processes and procedures

. A skilful negotiator who is capable of resolving staff issues

. A decisive and assertive decision maker who can interpret situations

to proceed with a prioritised action plan that achieves the results

required

. Excellent report-writing and analytical skills with attention to

detail

. Excellent organisational and time management skills

. A positive attitude to dealing with people and taking on challenges

CORE COMPETENCIES

. Excellent analytical skills to critically evaluate the information

gathered and prioritise activity and ongoing communication

. Significant experience of managing people and challenging situations

. Excellent oral communicator

. Strong written skills for reports, incidents and presentations

. Excellent interpersonal skills, to liaise with security officers,

managers and directors

. Commercial awareness of cost implication for decision making

implications

. Strong influencing skills to achieve business objectives

. Resourceful and creative, able to deliver proactive initiatives within

the Control Room

REFRENCES

Reference is available upon request.

Contact this candidate