Dorothy Malone

*** *. **** ****** 646-***-**** acgbo7@r.postjobfree.com

Skills

MS Office 2013, Time management skills, conflict resolution, problem solving, training management and new employees,

A/R, A/P, lite book keeping, general office work, customer service, knowledgeable of human resource generalist, call center

experience.

Education

BBA Present Berkeley college

Major: Fashion Marketing/Management

Minor: International Marketing

Related coursework: Retail Management

Aos 06/1994 Interboro insititute business college

Major: Business Management

Minor: Public Administration

Related coursework: Management

Skills & Abilities

Management

Manage a staff of 75, open and close bowling center, prepared schedules, counted safe and cashiers draws to make sure

everything balance out, check time sheet for hours, handle annual evaluations for employees, prepare daily, weekly, and

monthly reports, proactively participate with center theme night and would include customers to participate in the fun. Hire and

Fire, window dress mannequins, clean store before customers arrive. Prepare presentations for meetings, multitask, call center

experience,

Sales

Increase sales revenue by 10% in the first year by having a bowling league for adults and children plus activities, and renting

out the center to very important people. Did not cost the center much. In the second year the bowling center has won awards

for increasing revenue by 20%, this went on for 4 years and reach center goal of making a million by the end of the year.

Communication

I am a people person, I get along with just about every one, I have a good sense of humor, will communicate by all means,

email, phone. I like to get the job right the first time, can work alone and can work as a team. Working as a team is a solid way

to get the job done

Leadership

At various jobs I started from the bottom and within a few months I am ask to join management or be the leader in my garden

club, most people I worked with and associated with says that I have excellent leadership skills, which I do, I do my job well

and give it my best to make sure the job is done correct, and not afraid to lead.

Experience

customer service rep access staffing/columbia university 02/06- 08/06 (temp position)

Answering of calls for repairs, daily general maintenance, contact superintendent, if tenant is lock out of apartment, assist with

the fire mini station within the university

Log in all calls and repairs, create and generate tickets to give to facilities maintenance, grounds keepers etc.

Mananger Amf chelsea piers LANES 08/1999-05/2004

Open and close the bowling center, overseen a staff of 75, handle daily operations, prepare schedules, handle evaluations for

employees, hire and terminate, prepare daily, monthly and weekly reports, fill in for food and beverage manager when he’s on

vacation.

Monitored The Children’s Game Room, Prepare theme nights for weekend at the bowling center

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