Customer Service Representative

Jennie Casseus

*** ****** ****** **** **. . Brooklyn, NY 11206 . 718-***-**** .

***************@*****.***

OBJECTIVE: To obtain a challenging position, in a growth oriented

company, where I can effectively demonstrate my skills and

further my development.

QUALIFICATIONS:

. Outstanding customer service and interpersonal skills

. Highly organized, with great attention to detail and follow through

. Able to quickly learn new procedures and methods

. Ability to exercises initiative, achievement, and independent judgment

. Dependable and able to perform without supervision

. OSHA CERTIFIED

EXPERIENCE:

Target Brooklyn, NY

Cashier

11/2013-01/2014

. Received payment by cash, check, credit cards, vouchers, or automatic

debits

. Issued receipts, refunds, credits, or change due to customers

. Counted money in cash drawers at the beginning of shifts to ensure

that amounts are correct and that there is adequate change

. Greeted customers entering establishments

. Maintained clean and orderly checkout areas

. Established or identified prices of goods, services or admission, and

tabulated bills using calculators, cash registers, or optical price

scanners

New York City Parks Department

Brooklyn, NY

Maintenance

06/2010-12/2010

. Addressed patron concerns and provided directions

. Removed graffiti from a variety of surfaces utilizing chemical sprays

. Painted benches, park house, comfort stations, and children's play

areas

. Maintained park lawns and green spaces using weed whacker

. Cleaned and sanitized all comfort station facilities; swept and mopped

floors

. Collected and disposed of refuse in proper receptacles

Record Express

Brooklyn, NY

Customer Service Representative

01/2008-06/2010

. Conferred with customers by telephone or in person in order to provide

information about products and services, to take orders or cancel

accounts, or to obtain details of complaints

. Kept records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken

. Resolved customers' service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills

. Checked to ensure that appropriate changes were made to resolve

customers' problems

. Contacted customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments

. Referred unresolved customer grievances to designated departments for

further investigation

McDonald;s Brooklyn, NY

Crew Member

10/2007-01/2008

. Greeted customers, took and assembled orders and received payments

. Cleaned restaurant according to the restaurant's sanitation procedures

and policies

. Cooked and prepared food for packing or serving

. Checked equipment to ensure it is working efficiently

. Backed up crew members in the event of absences and work overload

. Checked food and supplies stock and maintain inventory

REFERENCES: Available Upon Request

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