Jennie Casseus
*** ****** ****** **** **. . Brooklyn, NY 11206 . 718-***-**** .
acgbno@r.postjobfree.com
OBJECTIVE: To obtain a challenging position, in a growth oriented
company, where I can effectively demonstrate my skills and
further my development.
QUALIFICATIONS:
. Outstanding customer service and interpersonal skills
. Highly organized, with great attention to detail and follow through
. Able to quickly learn new procedures and methods
. Ability to exercises initiative, achievement, and independent judgment
. Dependable and able to perform without supervision
. OSHA CERTIFIED
EXPERIENCE:
Target Brooklyn, NY
Cashier
11/2013-01/2014
. Received payment by cash, check, credit cards, vouchers, or automatic
debits
. Issued receipts, refunds, credits, or change due to customers
. Counted money in cash drawers at the beginning of shifts to ensure
that amounts are correct and that there is adequate change
. Greeted customers entering establishments
. Maintained clean and orderly checkout areas
. Established or identified prices of goods, services or admission, and
tabulated bills using calculators, cash registers, or optical price
scanners
New York City Parks Department
Brooklyn, NY
Maintenance
06/2010-12/2010
. Addressed patron concerns and provided directions
. Removed graffiti from a variety of surfaces utilizing chemical sprays
. Painted benches, park house, comfort stations, and children's play
areas
. Maintained park lawns and green spaces using weed whacker
. Cleaned and sanitized all comfort station facilities; swept and mopped
floors
. Collected and disposed of refuse in proper receptacles
Record Express
Brooklyn, NY
Customer Service Representative
01/2008-06/2010
. Conferred with customers by telephone or in person in order to provide
information about products and services, to take orders or cancel
accounts, or to obtain details of complaints
. Kept records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken
. Resolved customers' service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills
. Checked to ensure that appropriate changes were made to resolve
customers' problems
. Contacted customers to respond to inquiries or to notify them of claim
investigation results and any planned adjustments
. Referred unresolved customer grievances to designated departments for
further investigation
McDonald;s Brooklyn, NY
Crew Member
10/2007-01/2008
. Greeted customers, took and assembled orders and received payments
. Cleaned restaurant according to the restaurant's sanitation procedures
and policies
. Cooked and prepared food for packing or serving
. Checked equipment to ensure it is working efficiently
. Backed up crew members in the event of absences and work overload
. Checked food and supplies stock and maintain inventory
REFERENCES: Available Upon Request