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Customer Service Administrative Assistant

Location:
New York, NY
Posted:
October 09, 2014

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Resume:

Shannon Waterman

*** **** ******

Keansburg, New Jersey 07734

908-***-****

Objective

Seeking a position for an experienced senior office support supervisor. Personal success in streamlining office

processes, increasing efficiency while improving service & profits. Ability to record, track and process financial data,

inventories and other customer/sales systems. Complemented by strong organizational skills, ability to multi task,

trustworthiness and adaptability. Extremely motivated and proactive self-starting individual who enjoys work, team

play and helping drive business success.

Skills

Microsoft Windows Microsoft Office Applications

Lotus and Lotus Notes Adobe Acrobat

Various PC applications Independent software

Professional History

Ultra Rev, Farmingdale, New Jersey 8/2009 – Present

Lead Administrator

• Executive administrative support

• Accounts Receivable & Accounts Payable

• Customer Service Resolutions

• Employee Training

• Wholesale and retail sales and returns

• Supervised international accounts

Mid Jersey Fence Middletown, New Jersey 5/2008 – 6/2009

Office Manager

• Helped increase revenue 5% in a non-seasonal quarter while cutting expenses by 3%

• Developed exceptional customer relationships

• Responsible for opening and closing actions, handle customer complaints

• Managed labor expenses for 2 office workers and 8 installers

• Perform wide-ranging office functions such as updating and managing schedules, composing

correspondence, maintaining proprietary database and payroll

• Handle all executive administrative support responsibilities for the company

• Accounts Receivable & Accounts Payable

Keystone Plastic/Nyltite Corporation of America, South Plainfield, New Jersey 10/2006 - 4/2008

Administrative Assistant

• Responsible for documenting all shipments in order to properly invoice customers

• Determined method of shipment, noting shipping procedures, routes and rates based on most cost

efficient method

• Manage loading dock and trucks in order to ensure orders were being handled correctly

• Inspect damaged items and determining the process to use in order to make inventory accurate

Montauk Financial Group, Parkway Red Bank, New Jersey 2/2006 to 9/2006

Account Management Department

• Responsible for transactions including: transfers, deposits, shipping of stock certificates, restricted

legends and bonds

• Ensure compliance with SEC’s Rules & Regulations 114, 144K & Prospectus

• Maintain Daily Shortage Report balancing Type 5 Restricted Stock vs. Clean Type 1

Education

Brookdale Community College, Lincroft, New Jersey 9/2003 - 2006

Associates Degree in Liberal Arts & Business



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