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Customer Service Representative

Location:
New York, NY
Posted:
October 09, 2014

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Resume:

ELIZABETH SAINTE

** **** **** **** ****** Island NY, 10304 718-***-**** acgbmc@r.postjobfree.com

SUMMARY

Highly motivated Paralegal possessing excellent customer service, communication and organizational skills. Diligent and all

around quick study with an ability to assimilate into any type of office environment.

EXPERIENCE

11/13 Present – NYC Law Department Parks Division, New York, New York

Traveling Paralegal and Instructor – Long term Assignment with Forrest Solutions, Inc

Travel to offices in throughout NYC boroughs to perform discovery searches and review each filing structure in

order to consolidate all into one unified system.

Serve as a liaison between Individual Park Sites and the Law Department; responsible for supplying requested

records for active and high priority cases.

Train legal staff at each site to properly use the various search databases and understand the terminology used in

parks department documents.

Proofread and cross reference documents and letters in addition to scanning documents and filing digital copies.

Conduct audit of office case files to determine the completeness and for missing documents that have not been

submitted to the law office. Project managed and implemented a new internal filing system that improved searches for

past and ongoing legal proceedings.

Attend various negotiations meetings, providing recommendations to optimize search results.

Directly interact with in house counsel and compliance department staff.

10/11 – 10/12 – Surrogate’s Court of Richmond County, Staten Island, New York

Internship

Reviewed legal cases and motions and conducted legal research for various active cases.

Observed and assisted with various trials and proceedings.

Interacted with in house counsel to review their daily activities, support requirements and learning new legal

jargon.

Reviewed weekly court calendars and legal evidence that pertain to each case.

01/06 – 03/12 – TD Bank (Formerly Commerce Bank), Staten Island, New York

Teller II and Instructor

Trained new tellers on TD Bank systems and protocols that include the identification of fraudulent activities

with taxes, counterfeit money, forged checks as well as customer service skills.

Processed 150 financial transactions such as deposits, withdrawals, and telephone inquiries for customers daily.

Successfully managed the reporting of large transactions of amounts over $10,000 to the FDIC and the

auditing/shipping of cash from coin collection.

Assumed the responsibility of head teller and serve as customer service representative when customer volume is

high.

Performed administrative duties such as opening the bank, faxing, taking messages, and making copies as

needed.

11/01 – 12/05 – Regal Entertainment Group, Staten Island, New York

Supervisor

Successfully supervised an average of 35+ staff members by ensuring employee performance met or exceeded

company expectations, in addition to resolving human resources issues and conflicts.

Audited inventory and other theater supplies, ordering and distributing stock as needed to staff members.

Maintained employee schedules, personnel records, and inventory orders in Microsoft Excel and Access

TECHICAL SKILLS

Westlaw, Lexis, Microsoft Word, Excel, PowerPoint, Outlook, Access and Encore.

EDUCATION

Paralegal Certification, CUNY John Jay College of Criminal Justice, Continuing Education Program, Certification 2010

Bachelor of Arts in Justice Studies, CUNY John Jay College of Criminal Justice, Degree Received June 2008



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