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Customer Service Assistant

Location:
New York, NY
Salary:
Any
Posted:
October 09, 2014

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Resume:

SHARON RENEE THOMAS

**** ************ ***. ***. *-D Bronx, NY 10462

347-***-****

acgbm0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• A highly-skilled and motivated office professional who has achieved levels of excellence in all

phases of providing quality office services

• Excellent ability to communicate effectively with all levels of management and with clients of

diverse backgrounds work well under pressure and meet tight deadlines

• Proficient in Microsoft Word, Access, PowerPoint & Ecel

• Knowledge of Internet, Outlook and Outlook Express

• Type 45 wpm

EDUCATION

Kingsborough Community College, CUNY, Brooklyn, NY

Associates, expected to graduate in 6 /2015

Major: Chemical Dependency

WORK EXPERIENCE

Kingsborough Community College, CUNY, Brooklyn, NY 9/2013 to present

Student Aid

• Answered incoming calls, directed students to their appropriate destination

• Test, time and grade students registering for the program

• File documents, maintain student database, update spreadsheet as needed

• Distribute student metro cards and checks

• Type, fax and edit reports

• Assist Director, and Coordinator on projects as needed

United Intelligence Group, New York, NY 10/2004 to 12/2007

Office Assistant

• Managed all incoming calls and directed to staff

• Filed all documents

• Typed and edited reports

• Assisted the President and worked on special projects as needed

The Chubb Institute, New York, NY 12/1999 to 10/2002

Receptionist / Admissions Coordinator Assistant

• Answered all incoming calls, directed students to their appropriate destination

• Tested, timed and graded students who were registering for The Chubb Institute

• Assisted the Admission Coordinators and Admissions Representatives

• Processed and filed student applications

• Entered student data into the computers database

• Took payments from students

Geico Direct, New York, NY 03/1999 to 10/1999

Receptionist/Dispatcher

• Dispatched claims to the insurance adjusters

• Directed all policyholders to their destination points

• Processed payments and filed claims

• Greeted and assisted all customers

• Maintained relationships with auto repair shops and car dealerships

• Sent all completed claims to Regional Main Office (UPS)



Contact this candidate