713-***-****•acgbk9@r.postjobfree.com•Smita Sukumaran

**** ****** **** #****, ****** Tx 75039•713-***-****•acgbk9@r.postjobfree.com

Smita Sukumaran

Overview

Senior QA Analyst with over 7 years of experience in Web application testing as an individual contributor as

well as leading smaller teams. Total experience of 10 years in Quality domain.

Areas of expertise

Testing Skills: Expertise in black box testing of web applications in banking, financial and healthcare domains.

Deep understanding of testing tools like Quality Center and testing processes. Ability to create Test Strategies &

Plans and manage execution and test reporting

Soft Skills: Great communication skills, likeable personality and a team player with ability to work with diverse

groups and matrix organizations. Extremely passionate and get it done attitude about work and team goals.

Employment History

2012 – 2014

QA Analyst/QA Lead TD Bank

2007 – 2011

QA Analyst/QA Lead Inncrewin Technologies

2004 – 2007

Call Quality Supervisor Hero ITES

Education

2009

MBA in Human Resource Symbiosis Institute of

Management Management

2004

Bachelors in Science Delhi University

References

References are available on request.

Work History

TD BANK, Aug 2012 to March 2014

Role – QA Analyst/QA Lead

Loan Originations : Worked as QA lead on the project that involved changes to loan origination

application and online loan application to comply with Dodd Frank Regulations

Project TypeQuality Supervisor

Testing Approach

Testing Tools

Role

QA Team size

Retail Money In

Product

713-***-****•acgbk9@r.postjobfree.com•Smita Sukumaran

Enhancement :

Worked as QA

lead on the

project that

involved changes

to fees and

structure of

savings/checking

products

Project Type

Testing Approach

Testing Tools

Role

QA Team size

Mobile Online

Account

Opening:

Worked as QA

analyst on the

project that

allowed TD

Bank’s customers

to open new

accounts online

from mobile

devices using a

mobile browser.

Was involved in

testing on several

Android and iOS

devices.

Project Type

Testing Approach

Testing Tools

Role

QA Team size

Retail Internet

Banking

Releases:

Worked as QA

lead on Retail

internet banking

releases for

ALSCOM

(mortgage

713-***-****•acgbk9@r.postjobfree.com•Smita Sukumaran

origination) and

Retail Money In

business projects

Project Type

Testing Approach

Testing Tools

Role

QA Team size

Small Business

Internet

Banking

Foundational

Update : SBIB

foundational

update was an

update to the

existing SBIB

website to change

the user

experience

Project Type

Testing Approach

Testing Tools

Role

Team size

US Bill Pay for

Retail Internet

Banking: US Bill

Pay was a large

project at TD to

update the bill

pay mechanism at

TD to use a new

vendor for retail

as well as Small

business

Project Type

Testing Approach

Testing Tools

Role

Team size

Responsibilities

• Create Test Strategy & Plan

and review with

stakeholders

713-***-****•acgbk9@r.postjobfree.com•Smita Sukumaran

• Review SRS and create test

cases or modified existing

test cases

• Manual Testing of

application

• Generated QC reports and

analysis

• Learned Quicken and

transferred knowledge to

other team members

• Interacting with offshore

team for handoff

Inncrewin Technologies

to Aug 2011

Role – QA Analyst

CPASafeMail:

a web based application that

allows CPAs to communicate

securely with their clients. The

software has a web interface

where CPAs can send

documents to their clients. It

also has an Outlook Plug-in that

CPAs can use to secure their

attachments based on the

passwords that users create on

the web site

Project Type

Technologies

Testing Approach

Testing Tools

Role

Team size

Duration

Health ProFusion: Health

ProFusion is a web portal that

allows healthcare providers and

patients to interact efficiently

online. The software supported

online appointments, online

registration forms, and other

online communication like

upload of lab reports and other

documents. It also allowed

patients to store their health

related information online and

713-***-****•acgbk9@r.postjobfree.com•Smita Sukumaran

send it to various providers

before their visit

Project Type

Technologies

Testing Approach

Testing Tools

Team size

Duration

Meeting Sense – Meeting sense

is an online communication

portal for professionals where

they can add or update their

meeting schedules, project

related artifacts and add

comments which can be viewed

by other users who are linked to

that project. The application has

instant updates similar to

Facebook.

Project Type

Technologies

Testing Approach

Testing Tools

Team size

Duration

Responsibilities:

• Gathered user requirements

and designed the Test Plans

and Test Scenarios

• Participated in requirement

analysis sessions to better

understand system design

• Involved in testing each of

the above software products

over multiple release cycles

• Involved in testing web

portal as well as outlook

plug-in

• Conducted Functional

testing with Valid/Invalid

inputs under different

scenarios.

• Involved in Smoke testing,

Functional testing, UI

713-***-****•acgbk9@r.postjobfree.com•Smita Sukumaran

Testing and Regression

testing.

• Actively involved in

reviewing the test

conditions and test cases.

• Reporting the coverage

status of test performed on

daily basis.

• Involved in project meetings

and interacted to other team

members in order to resolve

the problems.

Hero ITES, May 2004 to Nov 2007

Role – Call Quality Supervisor

Primus Lingo: The project was

managing the customer service

for Primus Lingo, who is a VoIP

provider in the US

Role

Team size

Duration

Washington Mutual: The

project was managing the

inbound and outbound calls for

credit card applications and card

processing for the client.

Role

Team size 100

Duration 2 years

Responsibilities:

• Responsible for call monitoring and feedback to agents

• Created excel reports on call quality parameters like defects, customer complaints, misrepresentations,

etc. for clients

• Responsible for calibration of calls in conjunction with client representatives

• Involved in product training for floor agents

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