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Customer Service Sales

Location:
Columbia, TN
Posted:
October 09, 2014

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Resume:

James B. Lochridge

*** ******* *******, ******** ** 38401

931-***-**** acgbj6@r.postjobfree.com

Objective

Highly motivated sales professional seeking full time sales position with

business or institution.

Summary of Qualifications

Seventeen years of inside sales at Lowe's, Home Depot, and Brentwood Rental

& Sales with a concentration on meeting and exceeding retail sales, credit

option and margin improvement goals. Achieving this by evaluating customer

needs assessments, cross selling, product management and providing

exemplary customer service. Focus on resolving customer issues and

operations management.

Experience

Team Leader, Sales Specialist Lowe's Home Centers Aug. 2006-

present

. Evaluated key performance indicators to manage a staff of 8

employees achieving customer service, sales, credit option and

additional services goals.

. Supervised the implementation of merchandizing programs and

inventory management.

. Category management optimizing retail sales and budget results.

Responsible for sales training of the all department employees.

Manager-Service and Parts Brentwood Rental Feb. 2001- Aug 2006

. Created and managed service programs with positive impact on

profit margin improvements by decreasing repair turn around

times and increasing retail sales of required parts.

. Implemented product launch programs, by negotiating certified

retail sales, service and warranty status with industry leading

manufacturers.

. Established post sales support position for equipment and

products.

Team Leader, Rental Consultant Home Depot May 1996-Feb. 2001

. Achieved and exceeded sales and service goals. Supervised a

staff of 11 employees.

. Concentrated on the customer's needs assessment to increase

cross-selling and merchandising ranking to number one in the

district.

. Product management providing accurate inventory levels and

insured safety standards were maintained.

Education

University of Tennessee-Knoxville 1973-1975

References

Available upon request.



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