KARY WAELCHLI

***** *. ** **** ****, Fraser, MI *8026

586-***-****, acgbio@r.postjobfree.com

OBJECTIVE

To use my education and experience in client services to assist individuals and groups; I have a

strong desire to help others. I have proven leadership ability, especially acquired from my

volunteer experiences in the social services, and have a greater autonomy from this work. I

would like to obtain a position in an organization that leverages my skills and experience as well

as provides a challenging environment that promotes growth, acquire knowledge, professional

skills, and take on additional responsibilities for the mutual benefit of the company and myself.

FUNCTIONAL SUMMARY

• Active listener with strong interpersonal skills

• Show patience and understanding of client/customer needs and provide exceptional results

• Detailed-oriented, dependable and manage time effectively; with an uncompromising work ethic

• Experience developing client reports, such as locating and providing programs and services,

investigating eligibility, and provide emotional support

• Monitored case files on clients and created reports on progress.

EDUCATION

Bachelor of Science in Human Services

University of Phoenix (GPA 3.96/4.0) Degree Conferred 2014

Associates and Certificate of General Studies

Macomb Community College, Degree Conferred 1994

CERTIFICATES

September 2014 Turning Point

Community Advocacy Program Intern, Core Volunteer, Crisis Intervention

February 2008 Archdiocese of Detroit

Protecting God’s Children

ADDITIONAL TRAINNINGS, WORKSHOPS, and VOLUNTEER

2007-PRESENT

Women’s Ministry

Discipleship Program

Catechist

Vacation Bible School Leadership

Fraser High School Soccer Team Co-Manager

October 2012 University of Phoenix

HIPPA Security Basics for the Health Care Worker

The Privacy Rule and Health Care Practices

January 2011- January 2014

Perfect Attendance

August 2012

Coaching-Individual, All Subjects

August 2012

Statistics in Research

April 2011

Math-Statistics, Algebra, Trigonometry

January 2011

Grounded in New Student Orientation

ADDITIONAL COMPETENCIES AND SKILLS

Proficient in Microsoft Office, Public Speaking, CPR, HIPPA

SUMMARY OF QUALIFICATIONS

(September 2013- February 2014), Turning Point

158 S. Main Street, Mt. Clemens, MI 586-***-****

Student/Volunteer Field Placement:

• Case Management/ Resident Care Giver/ Crisis Intervention

Aided in providing safety plans for domestic violence and sexual assault victims, conferred with medical

personnel and other caregivers to provide insight into client needs.

• Involved with community education programs by going out to expos and informing the public

about prevention, collected and analyzed data given to assess high school students’ awareness

of exploitation and mistreatment.

• Crisis intervention consoling clients to restore equilibrium to their bio-psychosocial functioning.

• Worked in the Personal Protection Order (PPO) Support Unit to provide support and advocacy to

victims experiencing domestic violence, dating violence, sexual assault and/or stalking by filing

papers, and doing studies.

o Consolidated reports provided to stakeholders, such as current and potential clients,

funders, donors, media, accreditation bodies, etc. The information on client outcomes and

program effectiveness.

• Gathered funding and resources for Tara Grant walk and fundraiser promoting domestic violence

awareness.

(NOVEMBER 2012-JANUARY 2013), Sheppard Rehabilitation Incorporated (SRI)

725 Barclay Circle, Rochester Hills, MI 248-***-****

Student/Volunteer Field Placement:

• Conceived, planned, and directed residents with Traumatic Brain Injuries (TBI) in therapeutic

activities to increase or maintain cognitive functioning.

• Set up alternative educational programs using individual service planning (ISP) driven by

community-based actives to aid clients in daily living skills assistance from personal hygiene,

grocery shopping, meal preparation, banking, bill paying, laundry, apartment up keep, personal

and community safety, maintaining a reasonable sleep schedule, medication management,

medical follow through and being a reasonable neighbor.

• Responsible for daily documentation, Intakes and Assessment Care, and Discharge Planning in

writing and managing content.

January 2010-April 2010) Michigan Veterans Foundation and Detroit Veterans Center

2770 Park Avenue, Detroit, MI 313-***-****

Student/Volunteer Field Placement:

• Worked with veterans in a safe, structured environment designed to lead them back into society

through professional guidance and veteran-to-veteran reinforcement.

• Provided intake assessments in the form of the Bio-psychosocial perspective, which entails

observing, listening, and documenting thoughts, emotions, behaviors, and social (socio-

economical, socio-environmental, and cultural) factors that play a significant role in the clients

human functioning in the context of disease or illness.

• Collaborated with a multitude of human service providers to create specific goals of residents to

obtain stability, increase skill level, increase income, and gain a greater self-determination to

acquire and maintain self-sufficiency.

• Audited client files and records to make sure they were up-to-date, to ensure accountability,

facilitated coordination of care between providers, continuity of care, discharge papers, and client

outcomes and achievements.

ADDITIONAL WORK EXPEREINCE

(December 2005-Present) Fivestar Bowling Alley, Sterling Heights, MI and

Alley 59, Clinton Township, MI

Waitress/Bartender/Shift leader

• Customer service

• Aiding in the development and coordination of new and existing leagues

• Organizing schedules for wait and bar staff

(May 2004-December 2005) James. C. Concrete, Chesterfield, MI

Co-owner and Office Manager:

• Directed the development, establishment, and implementation of in order to meet customer order

commitments and to ensure maximum utilization of personnel and facilities; understanding that

building codes and the weather have an impact on local working conditions.

• Contracted additional employees for commercial projects.

• Maintained strict appraisal of production quality and making any changes necessary to achieve

established quality standards.

(June 1998-January 2000) The Brake Shop Corporation, Fraser, MI

Marketing Director:

• Marketing communications (including advertising and promotions), pricing, market research, and

customer service. Responsible for facilitating growth, sales and marketing strategy. Worked

toward objectives such as revenue generation, cost reduction, or risk mitigation.

• Analytical tasks, such as pricing and market research.

• Creative tasks, such as designing advertising and promotions.

• Interpersonal tasks, such as coordinating many different styles of thinking in a single team.

Customer Service Manager:

• Managed all customer complaints for 110 franchises nationwide. Worked with customer and

franchisee to provide acceptable resolutions for both parties.

o Communicated courteously with customers by telephone, email, letter and face to face.

o Investigated and solved customers' problems, which may be complex or long-standing

problems that have been passed on by customer service assistants.

• Kept accurate records of discussions or correspondence with customers.

(February 1192-June 1998) Basketball City, Roseville, MI

General Manager: (broad, overall responsibility for the business)

• Oversaw the marketing and sales functions, as well as the day-to-day operations of the business.

• Responsible for effective planning, delegating, coordinating, staffing, organizing, and decision

making to attain desirable results for an organization.

• Established and implement policies, goals, objectives, and procedures.

• Managed staff, preparing work schedules and assigning specific duties.

• Determined staffing requirements, and interview, hire and train new employees, or oversee those

personnel processes.

PROFESSIONAL ASSOCIATIONS AND MEMBERSHIPS

• National Organization of Human Services

• Founding Member of Tau Upsilion Alpha Honor Society

o Serve as Vice President:

Function as the organization’s secondary leader. Responsible for providing

general leadership, strategic direction, carrying out student organization

business, facilitating meetings, and ensuring ongoing organization compliance

with the University’s policies, Conditions of Recognition, and those requirements

and obligations outlined in the Student Organization Handbook.

Responsible for calling meetings to order and co-chairing meetings. Maintaining

order and enforcing rules during meetings.

o Serve as Treasurer:

Responsible for general financial management using financial policies and

practices. This includes accurate and transparent development, maintenance,

and storage of all financial documentation, reporting, and auditing.

Advises the President and Board of Directors of the organizations fiscal status

and strategy, completing year end fiscal statements, ensuring completion of tax

returns, managing bank accounts, controlling assets, and preparing/advising on

budgets.

Contact this candidate