Brandie Kessler

**** ******** ******

Detroit, MI 48209

313-***-**** or 313-***-****

acgbi2@r.postjobfree.com

SKILLS AND ABILITIES

. Ten years' of customer service experience.

. Excellent organizational skills and also very tech savvy

. Proven written and oral communication skills

. Highly innovative, a strong problem solver

. Highly motivated and work well under pressure

. Ability to create and maintain effective and efficient office policies

and procedures

. Proficient in Microsoft Word, Excel, and Power Point

EXPERIENCE

Carl's Towing and Auto Repair Detroit, MI

Secretary/ Assistant Mechanic September 2009 to Recent

. Answer telephones and give information to callers, take messages, and

transfer calls

. Set up and maintain paper and electronic filing systems for records,

correspondence and other materials

. Collect and disburse funds from cash accounts and keep records of

collections and disbursements

. Assist the mechanic in performing complex overhaul and repair work on

engines and transmissions

. Performs other related work as required and assigned

American Handicapped and Disadvantage Workers Dearborn, MI

Collections Rep October 2008 to September 2009

. Exceeded individual goals

. Located customers to collect installments, over-due accounts, damaged

claims and non-payable checks

. Kept weekly records of collections activities and status of accounts

. Called customers and attempted to persuade customers to pay amount due

. Collected partial payments and arranged for payment at a later date

Jo-Ann Fabrics Allen Park, MI

Customer Service Representative August 2005 to March 2006

. Exhibited an unwavering commitment to customer service

. Successfully handled customer's needs specialized in particularly

challenging situations

. Became company's primary mentor/trainer of both new and established

employees

. Built productive relationships, resolve complex issues, and won customer

loyalty

. Managed a high-volume workload within a deadline- driven environment

Mr. Pita Allen Park, MI

Cashier/Chef/Delivery Driver March 2004 to February 2005

. Coordinated and participated in activities of cooks and engaged in

preparing foods

. Drove car to deliver foods to the destination and received payment

. Operated cash register to compute and record daily sales

. Assisted with cleaning duties as necessary and made sure everything was

stocked for next shift

. Performed miscellaneous job-related duties as assigned

EDUCATION

National Institute of Technology Dearborn, MI

Medical Assistant Diploma 2004

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