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Customer Service Administrative Assistant

Location:
United States
Posted:
October 09, 2014

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Resume:

GLORIA BOTZEN 248-***-****

acgbh0@r.postjobfree.com

***** ***** **** *** • Saint Clair Shores, Michigan • 48080

QUALIFICATIONS

• Excellent skills in Word, Excel, Outlook and PowerPoint; 50 wpm

• Expert in Adobe CS6 (InDesign, Illustrator, Photoshop and Acrobat)

• Proficient in Mac Microsoft Office (Word, Powerpoint and Excel)

• Experienced in diverse and challenging situations

• Meticulously organized and efficient

• Professional appearance and etiquette

• Self –Starter; Reliable; Independent

• Excellent multi-tasking, prioritizing and detailed oriented abilities

EDUCATION

College for Creative Studies

Detroit, Michigan – September 2011 to December 2012

• Perusing an Associates of Applied Science degree in Advertising

Art Institute of Michigan

Novi, Michigan – October 2009 to December 2010

• Associates of Applied Science in Graphic Design

• Alpha Beta Kappa Honor Society; 3.7 GPA

Central Texas College

Sasebo, Japan – May 2004 to June 2009

• Associates in General Studies

EXPERIENCE

Graphic Designer, Extreme RC

Ferndale, MI – October 2013 to October 2014

• Create designs, concepts, and sample layouts based on knowledge of layout principles

and esthetic design concepts.

• Determine size and arrangement of illustrative material and copy, and select style and size

of type.

• Mark up, paste, and assemble final layouts to prepare layouts for printer.

• Created consumer packaging using PMS and four-color processing; prepared designs for

photo shoots.

• Designed thumbnails, roughs, and final comps for print advertising.

• Design and layout magazine pages, ads, brochures, flyers and marketing collateral for

multiple clients.

Art Direction Intern, Doner Advertising

Southfield, MI – January to May 2013

• Worked with clients such as Chrysler, Smithfield Packing, ADT, Minute Maid and Perkins.

Work load is diverse, ranging from concepting and ideation, drawing, art direction, computer

aided design, comping and copywriting.

• Strong comprehension of design fundamentals and naturally conceptualize ideas with

creative direction

• Ability to work independently as well as with a team in a fast paced goal-oriented

environment.

• Outstanding organizational skills and the ability to manage multiple projects simultaneously

while meeting deadlines.

• Comfortable with production as well as design and has the desire to learn a project from

start to completion.

EXPERIENCE - CONTINUED

Administrative Assistant, Pepsi Company

Detroit, MI – June 2012 to September 2012

• Provided administrative/secretarial support for the department/division such as answering

telephones, assisting visitors and resolving and referring a range of administrative problems

and inquiries.

Administrative Specialist, United States Navy Reserve

Harrison Township, MI - October 2011 to October 2013

• Adeptly handled administrative matters including screening calls, managing calendars,

planning meetings, making travel arrangements, composing documents and organizing

offices for efficiency for the all Sailors on drill weekend.

• Interact professionally with all levels of staff and maintain the highest level of confidentiality;

known for tact and diplomacy in handling sensitive issues.

• Considered a “power user” of Microsoft Office; quickly learn and master new technology.

Sales Representative, Victoria’s Secret

Macomb, MI – September 2011 to June 2012

• Good communications skills and problem solving required to complete sales.

• Merchandising products and working knowledge of current trends in order to communicate

with potential clients. Interacted with customers on a daily basis.

• Possessed and demonstrated a genuine desire to provide excellent customer service to

both internal and external customers.

• Demonstrated ability to multitask, while being attentive to customers and remaining flexible

to the needs of the business.

• Demonstrated ability to follow through on projects in a timely and efficient manner.

• Demonstrated ability to work as part of a team and take initiative independent of direct

supervision.

• Demonstrated desire to learn about products within all categories.

• Understood and adhered to brand standards.

• Replenished merchandise to standard to create a full and abundant store.

• Supported a customer-centric culture, where the full energy and activity of the store team

are focused on delivering highly satisfying customer experiences.

Executive Administrative Specialist, United States Navy

USS ESSEX (LHD 2) Sasebo, Japan - November 2002 to November 2007

• Flawlessly managed, coordinated and skillfully processed all incoming and outgoing

correspondence for the Administrative Officer, Executive Officer, and Commanding Officer.

• Established and maintained files, databases, and records while providing administrative

support.

• Experienced in working with both civilian and military. Experience in working with all levels

of staff and senior officials from all branches of the military and civilian population.

• Provided administrative/secretarial support for the department/division such as answering

telephones, assisting visitors and resolving and referring a range of administrative problems

and inquiries.

• Scheduled and coordinated meetings, appointments, events and other similar activities

for supervisors.

• Established, maintained, and updated files, databases, and records.

• Organized, routed and tracked all correspondence and requests for over 1,500 Sailors.

• Trained new military personnel on proper procedures, requirements and standards to

ensure smooth transition into new position.

• Organized, tracked, and conducted travel itineraries for 53 Midshipmen to arrive on the

same date.

• Functioned as liaison between numerous internal divisions as well as outside agencies,

establishing working relationships promoting smooth, efficient transfer of information and

assistance as needed.

• Coordinated special events and presentations. Prepared official correspondence, internal

correspondence, checked for correctness, spelling, grammar, punctuation and conformity to

instructions and guidance.



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