Nancy Shebroe

516-***-****

acgbfa@r.postjobfree.com

Product Development Professional

specializing in

Process Management, Project Management/CSM,

Customer Experience

Personal Characteristics

Problem Solver Adaptable

Self-Starter

Technical Deployments Motivator

Team Builder

Results Oriented Organized

Business Process

Vendor Management Analytical

Cross Functional

Abstract

A multi-skilled professional, with an outstanding track record of managing

complex projects to completion. Derives enormous satisfaction by leading

cross functional teams to the realization that great things can happen when

people work together towards a common goal! Use motivational leadership and

a logical approach to manage project challenges. Enlist the expertise of

team members and ensure good communications flow and the exchange of ideas.

Thrive on improving business process and identifying better ways to create

a positive customer experience.

Achievements

. Established new Ethernet platform that to date brings $350M in revenue

. Project managed the development of Hosted Voice $8M in revenue

. Championed the completion and delivery of customer projects leading to

$1.9M in additional annual revenue

. Migrated products to new platforms saving the company $2M annually

. Streamlined internal processes that cut down provisioning of a service

by 3 days

. Worked with internal teams to improve processes that led to orders

being worked faster

. Identified ways to automate communication to customers and vendors via

our systems

Professional Experience

Lightpath

. Project Manager II

o Managed project implementation from quote to launch

. Ensured that deadlines, quality standards, and client

expectations were met

. Co-ordinated cross functional teams and vendors

. Liaison between internal teams and client earning their

confidence with reliable follow through and clear

communication

o Weekly status meeting presentation to executive team

. Director Product Operations

o Work with cross functional teams to ensure successful execution

of key projects, while continually identifying opportunities for

ongoing process improvements

o Help identify opportunities to improve operational efficiencies

and create best practices across the company

o Work with technical teams to develop automated methods to

communicate via internal systems to outside vendors and in-house

teams

o Headed cross functional teams to streamline processes that

equated to greater customer satisfaction

. Director Program Management

o Managed and responsible for all Product launches and

enhancements

o Work with Product to launch new services on time. Some of which

are: managed backup, low latency, managed wifi, 10G optical

transport service

o Created and deployed new business processes with internal multi-

functional teams and vendors

o Work with IT to implement products into internal systems: SFDC,

TBS, Netcracker, Kenan and Remedy

. Product Implementation Manager

o Operationalized newly launched products and enhancements

o Developed business processes for Sales, operational teams and

vendors

o Created training manuals used to train internal teams

o Developed "How To" guides for customers

. Product Manager

o Responsible for analyzing and defining market requirements to

drive competitive adoption

o Identify opportunities for product innovation and enhancement

o Define product requirements, packaging, pricing and policies

o Trained all internal teams on new services

o Negotiated contracts with vendors

o Provided input for marketing collateral

o Tracked end user feedback for product refinements

MCI/WorldCom

. Global Service Consultant

o Single point of contact for strategic customers

o Project managed multiple customer installations of sonet, frame

relay and ATM service

o Worked with customers on trouble tickets, billing issues and new

service orders

. Field Engineer

o Extensive experience in installing and repairing equipment at

customer locations

AT&T

. Communication Technician

o Served as testing liaison between field technicians and central

office

o Installed and maintained central office equipment

Recognition

MCI - Presidents Club 1999

MCI - Masters Circle 2000

Optimum Lightpath - Pride and Performance Award 2002

Optimum Lightpath - Outstanding Service Award 2008

Optimum Lightpath - Presidents Club 2009

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