JOHN ERIC B. CONCEPCION

Unit **-B, Scout de Guia Street, Barangay Laging Handa, QC,

Philippines

4157191; 091*-*******; e-mail - acgbcg@r.postjobfree.com;

acgbcg@r.postjobfree.com

EDUCATION

Primary and : Marist School

High School Marikina Heights, Marikina,

MM

Graduate 1982

College : Ateneo de Manila University

Katipunan Road, Loyola Heights, QC

AB Social Science, 1986

AFFILIATIONS

Accredited Voluntary : Nat'l Conciliation and

Mediation Board, DOLE

Arbitrator Accreditation No. 462 : Accredited

May 4,1993

Member : Phil. Assoc. on Voluntary

Arbitration, Inc., NCR

: People Management Assoc. of the

Phils.

: Business Processing Association of

the Philippines

: Contact Center Association of the Philippines

: Order of the Blue Eagles

WORK EXPERIENCE

Vice-President for Talent Acquisition - Dec 2012 to present

Company : MicroSourcing Philippines

II. Vice-President, Talent Acquisition Unit : Nov 2010 - to August

2012

Company : IBM Philippines

Responsibilities : I lead and manage the Talent

Acquisition and Recruitment for IBM Philippines. Increased

recruitment capacity and delivery of 2011 agent hires while bringing

cost down by 20%. My scope and accountability expanded to include

the back-office and IT towers of IBM Philippines.

II. Regional Vice-President for Human Resources : July 2008 - Nov

2010

Company : Teleperformance Philippines

Responsibilities : I lead and manage Recruitment, Human

Resources, Training and Development, Leadership Development and

HRIS team. Had the opportunity to grow the organization from 6,500

to 14,000. Co-led the acquisition of Dell's 1,200 strong off-shore

site in Manila and successfully rebadged 90% of the employees.

III. Recruitment Director : Nov 2006 to June 2008

Company : eTelecare Global Solutions,

now Stream Global

Responsibilities and Recent Achievements :

1. As head of Recruitment, I lead and manage a 80 strong recruitment

team that is responsible for hiring 700-800 agents per month and

all the support functions related to the ramp and expansion.

2. Supported the increase in employee headcount from 6500 employees

to 10,000+ employees; Increased hiring output 60%year on year

from 2006 to 2007

3. Part of due diligence team - Made final recommendations on new

site selection in Shaw, Mandaluyong and a Recruitment Satellite

Center in Davao which are now opened; Worked on a ready mode

status for recruitment centers in the University Belt and Baguio

4. Deepened University Relations initiatives in Metro Manila and

Metro Cebu

IV. HR Director : April 2005 to Nov 2006

Company : GXS Philippines, Inc.

Responsibilities and Recent Achievements :

1. As HR Director for Global Exchange Services, I led and managed the

department. We exceeded the 2005 ramp that brought us from 175 employees

to 500; majority were programmers, software architects and software

engineers.

2. Developed a training program and roadmap that speeds the learning curve

of newly hired employees. Directed the creation of a competency model that

ties recruitment, salary and compensation and training and development.

3. Created a retention strategy by leveraging top C&B market practices.

Annual attrition rate for 2005 is at 8% vs. industry of 15% per annum.

4. Developed a holistic strategy that aligns HR services to fully maximize

the business potential of our business units.

5. Received the Manila Excellence Award for leading and transforming the

HR Team; Meeting the 2005 Ramp target; The HR Excellence Award for keeping

attrition in check; and the Singular performance Award for the robust

Internship program last year.

V. Sr. Mgr for Recruitment : May 2003 to April 2005

Company : Convergys

Responsibilities and Achievements :

1. Met and exceeded the hiring ramp target of 0 employees to 4000 employees

in 3 years. We hired 5000 employees in 2 years and grown the portfolio

of clients from 0 to 13 clients (tech and non-tech, non-tech product

support, outbound, email, sales, insurance).

2. Developed a Sourcing Strategy to meet the hiring target. This leveraged

on the Academe, Government, NGOs and Recruitment Partners.

3. Mobilized a recruitment team (internal and external) to meet the

targets.

4. Created a branding strategy for Convergys in the Philippines

5. Developed an academe-industry linkage program that strengthened our

pool.

6. Received various awards for exceeding the hiring ramp targets for '03

and '04.

VI. HR Manager : December 1999 to May 2003

Company : Intel Technology Phils., Inc.

Responsibilities

1. Handled total staffing and recruitment operations for both Makati

and Cavite sites

2. Developed Campus Recruitment and College Relations

3. Directed regional staffing training initiative for Malaysia,

Costa Rica, China & Philippines

4. Site lead for Work-Life Effectiveness program (corporate driven)

5. Transferred to Training in Jan 28'02 and handled Management

Dev't at Intel Philippines (this includes the dev't, execution

and evaluation of new, emerging and at the same time

conventional tools and programs for the whole site (5,800

employees)

6. Received Global Award of Excellence for leading the company-wide

initiative on Work-Life Balance

VII. Sr. HR Manager : May 1998 to Dec 1999

Company : Lucent Technologies

Philippines, Inc.

Responsibilities : Handled total HR operations

for the Philippines

VIII. HR Supervisor : October 1997 to May 1998

Sr. HR Specialist : 16 March 1995 to

October 1997

Company : 3M Philippines, Inc.

IX. Personnel Officer : 14 February 1994 to 1 April

1995

Company : GENOSI (Exclusive Supplier for

McDonalds)

X. Personnel Supervisor : 1 September 1991 to 15 February

1994

Sr. Personnel Assistant : 15 January 1990 to

1 September 1991

Company : Nissan Motor Philippines, Inc.

XI. Personnel Assistant : 1 January

1988 to 2 January 1990

Personnel Clerk : 5 August 1987 to 1

January 1988

Company : Bandolino Shoes Corp.

XII. Researcher, Prod. Asst. : September 1986 to August

1987

Company : ORO International Ministries,

Inc.

PROFESSIONAL DEVELOPMENT

Change Able Management : Intel Philippines

Regional Staffing Planning Session : Intel PROC

Managing Through People : Intel Malaysia

Managing at Intel : (Facilitator) Intel Philippines

Global Staffing Conf : Oregon, USA

People Movement Conf : Intel Hongkong

Work Life Effectiveness : (Facilitator) Intel

Philippines

Learning & Performance Conf. : Lucent Technologies, Singapore

HR Leaders Conference : Lucent Technologies, Hongkong

PeopleSoft and Business Objects : Lucent Technologies, Singapore

Global Business Fundamentals : Internal Training (Lucent)

Labor Dispute Resolutions : UP Law Center

Tomas DISC International : Certification Course, Sheraton

Hotel,

Management Systems Singapore

Career Management & Succession : PMAP, HRMDC

Planning

Recruiting, Interviewing : 3M Singapore

and Selecting Workshop

3M Orientation : 3M Singapore

3rd Nat'l Convention of : Occupational Safety

& Health Center

Accredited Voluntary Arbitrators

Leadership Dynamics Seminar : Ancilla, Inc.

Pre & Post-Accreditation Training Course : UP Law Center

for Accredited Arbitrators

1993 Tokyo Motor Show & Training : Yokohama, Japan

Current Laws & Decisions on : Asia Executive Resources, Inc.

Employment Termination

Skills for CBA Negotiation : Internal Training (Nissan)

Area Wide Seminar on Modes of : DOLE

Labor Dispute Prevention

18th Asian Regional Training & : Manila Hotel

Dev't Conference

Benefits & Compensation : PMAP

Planning & Administration

PERSONAL

Date of Birth : September 10,1965

Status : Married

Spouse : Lynnette Concepcion (Freelance

Acting Coach, ABS-CBN)

Children : John Issac (24 yrs. old)

Katrina Marie (22 yrs old)

Janina Maika (12 yrs old)

OTHERS

Computer literate in MS Word, Excel, Powerpoint, Outlook; regularly

surfs web for HR-related materials

A webwriter whose articles focuses on work and everyday living

values

A resource speaker for youth, young adults, NGOs and GOs (the last

of which is with the Marketing group of the House of

Representatives)

A proponent of work-life balance - hits the gym at least thrice a

week; does CrossFit, ultra trail/mountain runner; a decent bowler,

basketball and billiards player; does not smoke or drink

PERSONAL MISSION

To be the best in the human resources discipline by being globally

competitive and productive; and

To be a positive influence in the community by being the best father

to my 3 kids and the good husband and friend to my wife

Motivation to Work in the BPO Industry - " . . . so others may have

jobs . . ."

I certify that all statements made are true and correct. This may

serve as an authorization to

conduct an investigation on my person and background.

JOHN ERIC B. CONCEPCION

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