Hello!

AMI NEEDHAM

**** ******** *** #** 609-***-****

Levittown PA 19056 acgb9r@r.postjobfree.com

Application Management, Support and Training Profile

A proactive, high achieving manager of design, development, implementation, support and training of

software solutions and a capable overseer of administration and support for dozens of business

applications.

Qualifications Summary

● Over 14 years experience translating business processes and end user requirements into

functional system requirements that improved productivity and reduced operating costs

● Successfully managed 4 software implementations in several office locations

● Extensive work with all levels of the company with the configuration design, implementation,

testing, documentation and application support

● Assigned, monitored and prioritized the work of up to 10 analysts and developers

● Able to express ideas and communicate with non technical users, hardware/software

technicians as well as vendors

● Worked successfully as part of many multi departmental teams including Quality Control groups

Professional Exprience

Audio and Video Labs

aba Disc Makers, Oasis CD Manufacturing, CD Baby

May 1999 March 2013

IT Generalist

Applications Analyst I, II, III

Applications Manager

● Responsible for the design, development, implementation, administration, training, support and

documentation of various software solutions for this major CD Manufacturer particularly it’s

MRP/ERP/CRM system Microsoft Dynamics

● Tested applications to ensure the highest level of quality

● Developed end user documentation and training materials for upgraded or newly developed

software

● Assisted project managers and senior programmers in the gathering of business requirements

to support business objectives

● Ran support team for all software in the complany

Education

BS Business Administration Management Information Systems Bloomsburg University