Darryl Keith Pemberton, Sr. * Evanwald Court (

Durham, NC 27703 ( 919-***-**** ( acgb9n@r.postjobfree.com

Objective

Leadership position in the area of technical support or customer service.

Profile

Motivated, personable business professional with outstanding math skills,

strong mechanical skills and talent for quickly developing a rapport with

customers. Diplomatic and tactful with professionals and non-

professionals at all levels. Flexible and versatile - able to maintain a

sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in deadline-

driven environments. Excellent team-building skills.

Skills Summary

Project Management Framing Operation and Repair of

Report Preparation Customer Service Photo Processing

Sales and Marketing Scheduling Equipment

Merchandising Inventory Front-Office Operations

Photography Management Training and Coaching

Professional Experience

Communication: Presentations/TECHNOLOGY

o AUTHORED PROFESSIONAL CORRESPONDENCE TO CUSTOMERS AND VENDORS.

o Designed and delivered a series of photography classes for staff,

educating them on proper techniques.

o Conducted small-group sessions with customers on photography

techniques.

o Communicated photography concepts to customers using layman's terms to

facilitate understanding.

Customer Service/Marketing/Problem Solving

o OVERSAW FRONT-OFFICE OPERATIONS AND PROVIDED IMPECCABLE CUSTOMER

SERVICE.

o Developed and implemented strategic marketing plans.

o Styled end caps and displays in accordance with company plan-o-grams.

o Created special promotions, wrote/designed print and outdoor

advertising.

o Increased sales by upselling and maintained a large repeat customer

base.

MANAGEMENT and supervision

o MANAGED ALL ASPECTS OF DAY-TO-DAY OPERATIONS IN A RETAIL ENVIRONMENT:

o Equipment maintenance (Noritsu 2211 and other photo processing

equipment);

o Photo development (averaging 45 rolls of film and 70-80 digital

images per day);

o Finances: accounts payable/receivable, invoicing, insurance

billing, budgeting;

o Payroll and scheduling;

o Supervision of three to eight member teams on a daily basis;

o Interviewed, hired, trained, coached and mentored staff.

Employment History

ARCA - Morrisville, NC

Driver, 2014

TRIANGLE MOVING Services - Hillsboro, NC

Supervisor/Driver, 2012

PEMBERTON PHOTOGRAPHY - Durham, NC

Owner, 2009 - 2010

Wolf Camera - Durham, NC

Sales Associate, 2008 - 2009

MARRIOT of CHAPEL HILL - Chapel Hill, NC

Night Auditor, 2008 - 2009

Eckerd drug - Durham, NC

Assistant Store Manager/Acting Store Manager, 2006

michael's - Durham, NC

Framing Department Manager, 2005 - 2006

eckerd drug - Durham, NC

Photo Lab Manager, 1999 - 2005

PRESTIGE FURNITURE - Durham, NC

Foreman, 1987 - 1991

References Available Upon Request

Contact this candidate