EMILY HALLIDAY

EMAIL: acgb94@r.postjobfree.com

PHONE: 631-***-****

EDUCATION

Temple University, Philadelphia, PA

Bachelor of Arts: Spanish-Linguistics; GPA: 3.61 Graduated: May 2013

Minors: Latin American Studies; Geography and Urban Studies

Temple University Study Abroad: Oviedo, Spain Spring 2011

Latin American Studies Semester: 17-credit language immersion Spring 2013

WORK EXPERIENCE

Suffolk County Office for the Aging – HEAP Unit; Hauppauge, NY

Fuel Assistance Worker: August 2014- Present

Assist Suffolk county senior residents in applying for Energy related Social Service programs.

o Process applications for the Home Energy Assistance Program and assist seniors in filling out their HEAP

applications

o Conduct in person and telephone interviews; determine eligibility for Energy related benefits; Complete forms,

organize files, input and retrieve data from computer programs.

Greenporter Hotel; Greenport, NY

Hospitality Management Trainee, Front Desk June 2014

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving

messages, keeping detailed records of occupied rooms and guests' accounts, making and confirming reservations, and

presenting statements to and collecting payments from departing guests.

o Research and update events page in order to increase web traffic and promote and encourage sustainable tourism to

local areas

o Help to develop new and expand on already existing marketing initiatives

o Gather and analyze data on international visitors to the hotel

Accommodations Plus International; Lindenhurst, NY

Research Administrator: Nov 2013- June 2014

Responsible for researching data to create market analyses and identify trends within specific global hotel markets. Assist

Sourcing Manager with specific destinations to secure hotel offers for our clients.

o Negotiated with an incumbent hotel in SEA to hold the rate flat for one more year, providing our client with an

average of $62,425 per year in savings over all other bids

o Designed Excel presentation template for new client, similarly streamlining presentation templates for 5 other clients

o Developed relationships with numerous hotel and ground transport companies in over 30 destinations

o Train 3 new employees on how to create thorough and detailed contact lists designed to meet the needs of each client

o Designated translator for all documents/templates being translated from Portuguese to English

Alliance Marketing Partners; Philadelphia, PA

Brand Ambassador: Dec 2012- Jun 2013

o Represented the company and educated shoppers about new offers at sporting or cultural events

o Actively engaged between 50-1,000 potential customers to interact and participate with brand on different social

media platforms

Enterprise Rent-A-Car; Deer Park, NY

Management Trainee Intern: May 2012- Aug 2012

o Consistently met or exceeded sales goals that were set by management

o Increased customer service ratings for my branch by 4% through proactive customer support, before, during and

after the rental process

VOLUNTEER/EXTRA-CURRICULAR

Ø Tutor: Spanish, Portuguese Jan-May 2013

Ø Language Exchange: Brazilian Portuguese Jan-May 2013

Ø Secretary: National Collegiate Hispanic Honor Society Apr 2012-May 2013

Ø Social Media Coordinator: Temple University’s Knitting Club Jan 2010-2013

Ø Vagina Monologues: The Flood (actor) Feb 2010 & 2012

LANGUAGES

Ø Spanish (Fluent); Brazilian Portuguese (Intermediate); French (Beginner), Yucatec Maya (Beginner)

IT SKILLS

Ø Microsoft Word, Excel, PowerPoint, Outlook, CRM systems, Lanyon, Adobe Illustrator, WordPress, Blogspot, Prezi

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