Reginald Lamont Hannah

Information Technology/Project Management/Business & System Analyst

Professional Summary

> More than nine years of staff leadership, information technology,

project management, business analyst, personnel instruction,

specification, acquisition, project coordination,deployment of client

computing assets, documentation, and problem resolution experience.

> Completed Graduate PMP certificate in June 2014.

> Received BS degree in Information Technology/Information Security

Systems and AA degree in Information Technology.

> Holder of EPIC - Computerized Position Order Entry Module (CPOE)

trainer credential.

> Knowledgeable in Help Desk software, information security, AutoCAD

software, technical support, risk assessment, compliance, and systems

administration.

> Well-versed in communication, research, strategic planning, project

management, and unit direction.

> Self-driven, effective team player with strengths in communication and

developing interpersonal relationships.

> Possess excellent planning, organization, time management, and decision-

making skills.

> Strategically coordinate and collaborate with various professionals to

maximize performance in facilitating goals and attaining operational

excellence.

> Proficient in IT contingency risk management planning, and Software

training.

> Over 10 plus years in corporate finance environment dealing with

business continuity.

> Proficient with business process improvement, project management,

project coordination, business systems analysis, and project budgeting.

Technical Summary

Proficient in ERP programs, Network DMZ, Ellucian Banner, Microsoft Office

2014, and Exchange, RightNow Technologies, MAS 90, Windows Vista & 7, MS

Project & Visio, Adobe Dreamweaver & Flash, LAN, WAN, PDLC, SharePoint,

Davox dialer system, SDLC, CRM software, ePims outpatient pharmacy

software, Microsoft Dynamics NAV, SQL Server 2008 R2, PeopleSoft, and PHP

software applications and technologies.

Education Summary

University of Phoenix

Graduate PMP Certificate (Graduated)

Bachelor of Science - Information Technology/Information Security Systems

2013 (Graduated)

Associate of Arts - Information Technology 2010 (Graduated)

Loma Linda Medical University

EPIC - Computerized Physician Order Entry Module (CPOE) Trainer

Credential 2012 (Passed Board)

Work History

Employer: Training Consultant/ PGL Support, Kaiser Permanente Pharmacy,

Pasadena, CA (Click Staff Contract)

May 2014 - Sept 2014

Environment: ePims Software, SharePoint, Microsoft Office, Windows 7

. Responsible for providing technical training, onsite triage of incidents,

and user support to pharmacy employees within different regions.

. Diligently provide Go-Live support and training on ePIMS outpatient

pharmacy system software.

. Responsible for providing proactive support in needs assessment and

analysis, and technical writing.

. Creates daily reports on the status of the pharmacy and communicate

status of pharmacy needs to C level executives. Assists to troubleshoot

and resolve any challenges or issues that the end users have encountered

and assist with any training gaps for the employees on ePIMS.

. Coordinated training schedules with project manager for pharmacy staff

one on one training

. Coordinated feedback reports from members at Kaiser, and presented the

reports to C level executives

Employer: EPIC Credentialed Trainer/ Engineer, Loma Linda University

Medical Center, Loma Linda, CA (Direct Contract)

Sept 2012 - Feb 2013

Environment: EPIC, EMR software, SharePoint, AutoCAD, MS Office, Vista

. Responsible for instructing and training over 500 doctors and surgeons in

EPIC order module EMR software.

. Developed and updated training materials via SharePoint.

. Conducted customization labs for physicians and surgeons

. Worked as a project coordinator with project team for customization labs

scheduling the physicians

. Internal Technical Support/Help Desk.

. AutoCAD experience with simulation and analysis, documentation, and

design of EPIC order module operation. Microsoft Office and Windows Vista

were used throughout the contract.

Employer: Junior IT Support/Business Analyst/ Project Coordinator, General

Electric Money Bank, Costa Mesa, CA (FTE)

Jan 2008 - April 2011

Environment: Davox Dialer system, AutoCAD, MS Office, CRM software, Visio,

MS Project

. Responsible for training new hires on Davox dialer system and in-house

collections system.

. Trained new hires in collections strategies and FDCPA (Fair Debt

Collections Practices Act).

. Knowledgeably communicated with past-due accounts to collect outstanding

balances and review customer circumstances. Worked with IT team and

provided technical support to staff and clients regarding the collections

system. Provided Tier 1 and 2 help desk support.

. Collaborated with panel regarding collection system aspects and

strategies, and served on Bonus Structure board.

. Successfully achieved 90% time on systems averaging 88%, allowing

processing of larger numbers of accounts.

. Achieved delinquency reduction of 30% through skillful negotiations and

managed to collect $135,000 per month in environment averaging $50,000

per month.

. AutoCAD experience with simulation and analysis, documentation, and

design was used and implemented.

. Mechanical Engineering experience. Microsoft Office and other software

used.

. Planned budget for in-house projects, and performed business analysis for

business process improvement.

. On project committee for financial systems development, business mapping,

and CRM system development.

. Reported to executives on project product status, and milestones for the

project.

Employer: Business Analyst/Project Coordinator, CashCall LLC, Anaheim, CA

(FTE)

Aug 2005 - Oct 2007

Environment: AutoCAD, MS Office, In-house Finance system

. Authoritatively trained staff of 12 to 20 collections personnel

overseeing accounts between 30-59 days past-due and coordinated with IT

Department in development of in-house collection system and collector

applications.

. Successfully cut delinquency rate by 65% through improved staff training

and produced more-effective financial tracking plan for Unit Managers.

. AutoCAD experience with simulation and analysis, documentation, and

design was used and implemented.

. Worked with project team coordinating scheduling meetings, product

development sessions, and reports.

. Reported to the vice president bi-monthly with project and financial

reports.

. Responsible for collecting $3.5MM out of $5MM total delinquent monthly

balances through monitoring and improvement of staff performance, and

succeeded in achieving Unit Goal in 11 of 12 months.

. Worked with project team by analyzing current business process for

improvement to current financial

products.

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