Malcolm Ford
Rock Island, IL *1201
Phone: 309-***-****
WORK EXPERIENCE:
Midland Information Resources, April 2011 – Feb 2014
Publishing Account Manager
Duties & Responsibilities: Developed new and maintained current business relationships;
Championed several client projects; Established new and maintained client relationships;
Processed and tracked client orders; Oversaw new and renewal sales transactions;
Customer logistical support; Provided clients with knowledge of products offered and
ordered; Synchronized & Navigated multiple systems and applications platforms
simultaneously; processed daily, weekly, monthly, quarterly and annual reports
respectively.
LMT Global Network, June 2006 – December 2011
Assistant Marketing Manager
Duties & Responsibilities: Assistant to Marketing Manager, Supervised Marketing Reps;
Prospected new and maintained current clients; Created Marketing publications &
brochures; Special events planning; Arranged interviews; Directed Client Logistical
Support; Arranged interviews and coverage of services.
US Cellular/Cedar Rapids, January 2008 – September 2008
Customer Service Associate
Duties & Responsibilities: Handled inbound calls regarding cellular phone service;
Responded to customer inquiries and process customer requests, including but not limited
to name, address and rate changes; suspensions, disconnects, and resumes; taking
payments; resolving, problems related to equipment, billing, roaming and service; and
changes in vertical services; managed customer proprietary information and database;
Provided support to sales team, ensuring all sales and service; Placed orders and changed
calling rate plans; facilitated customer retention.
GMAC Mortgage/ Waterloo, Jan 2007 -Jan 2008
Vocation Education Placement (Customer Care Team Lead)
Duties & Responsibilities: Supervised and managed others; Processed mortgage
documents; Handled inbound calls regarding home mortgages; Handle all customer
requested correspondence.
Sears Roebuck Co., October 2006 – January 2007
Seasonal Customer Sales Associate
Duties & Responsibilities: Assisted customers in purchasing home electronics.;
Maintained proper opening and closing procedures; Handled cash and register
responsibilities; Achieved and exceeded expected sales goals; Responsible for restock of
inventory and review of cash operation; Kept records of products, sales, and requirements.
* Hoover Middle School/ Waterloo, August 2005 – June 2006
Coop student worker
-Assisted school secretary and principal in various office duties; Answered the telephone;
Sorted Mail; Made copies; Constructed daily bulletin; Data Entry; and Bookkeeping.
EDUCATION
* Kirkwood Community College/Cedar Rapids, August 2006 to December 2008
Associate of Arts - Business Management
* West High School/ Waterloo, August 2002 -May 2006
College Preparatory Diploma
REFERENCES:
Available upon request.