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Customer Service Sales

Location:
Rock Island, IL
Posted:
October 10, 2014

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Resume:

Malcolm Ford

**** ******** **.

Rock Island, IL *1201

Phone: 309-***-****

WORK EXPERIENCE:

Midland Information Resources, April 2011 – Feb 2014

Publishing Account Manager

Duties & Responsibilities: Developed new and maintained current business relationships;

Championed several client projects; Established new and maintained client relationships;

Processed and tracked client orders; Oversaw new and renewal sales transactions;

Customer logistical support; Provided clients with knowledge of products offered and

ordered; Synchronized & Navigated multiple systems and applications platforms

simultaneously; processed daily, weekly, monthly, quarterly and annual reports

respectively.

LMT Global Network, June 2006 – December 2011

Assistant Marketing Manager

Duties & Responsibilities: Assistant to Marketing Manager, Supervised Marketing Reps;

Prospected new and maintained current clients; Created Marketing publications &

brochures; Special events planning; Arranged interviews; Directed Client Logistical

Support; Arranged interviews and coverage of services.

US Cellular/Cedar Rapids, January 2008 – September 2008

Customer Service Associate

Duties & Responsibilities: Handled inbound calls regarding cellular phone service;

Responded to customer inquiries and process customer requests, including but not limited

to name, address and rate changes; suspensions, disconnects, and resumes; taking

payments; resolving, problems related to equipment, billing, roaming and service; and

changes in vertical services; managed customer proprietary information and database;

Provided support to sales team, ensuring all sales and service; Placed orders and changed

calling rate plans; facilitated customer retention.

GMAC Mortgage/ Waterloo, Jan 2007 -Jan 2008

Vocation Education Placement (Customer Care Team Lead)

Duties & Responsibilities: Supervised and managed others; Processed mortgage

documents; Handled inbound calls regarding home mortgages; Handle all customer

requested correspondence.

Sears Roebuck Co., October 2006 – January 2007

Seasonal Customer Sales Associate

Duties & Responsibilities: Assisted customers in purchasing home electronics.;

Maintained proper opening and closing procedures; Handled cash and register

responsibilities; Achieved and exceeded expected sales goals; Responsible for restock of

inventory and review of cash operation; Kept records of products, sales, and requirements.

* Hoover Middle School/ Waterloo, August 2005 – June 2006

Coop student worker

-Assisted school secretary and principal in various office duties; Answered the telephone;

Sorted Mail; Made copies; Constructed daily bulletin; Data Entry; and Bookkeeping.

EDUCATION

* Kirkwood Community College/Cedar Rapids, August 2006 to December 2008

Associate of Arts - Business Management

* West High School/ Waterloo, August 2002 -May 2006

College Preparatory Diploma

REFERENCES:

Available upon request.



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