Thank you so much for accepting and considering me a position as a TEAM LEADER for OUR Family First Healthcare

TEAM (FFHC). I follow a pattern of followership and leadership that emphasizes TEAM: Together Everyone Accomplishes

More.

I am not just seeking job, I am seeking a long-term commitment on a TEAM that is people-focused, where honesty is

paramount, and TEAM members just cover each other when the TEAM is crazy-busy. I must admit that I am tri-vocational.

First, I am a duly-licensed minister serving Life Point Ministries (Georgia Conference); an assembly of the International

Pentecostal Holiness Church. As a licensed minister, I have unique skill sets that help me see issues from multiple

perspectives. Being able to engage a customer with as much factual information as possible will provide for a more

complete and positive emotional, physical, Spiritual and learning process. Shortly, (May 2015) I will be a licensed minister

with credentials for hospice and hospital ministry opportunities regardless of patient religious preference.

Second: I am a career-complete United States Air Force Master Sergeant. This brings a long-term sensibility and stick-to-it

mentality. Much of my USAF career consists of customer service in the administrative, human resources, personnel

management and logistics, as well as administrative and strategic operations specifically within the healthcare provision

arena. I have significant experience in coordinating multiple processes through manifold local, state, federal and

international agencies. I have exceptional skill sets to complete the education and experience essential job description and

educational requirements.

Third: EXCEPTIONAL customer quality should be my middle name. I am quite keen at meeting or exceeding the expected

qualities and quantities of OUR TEAM. I am acutely aware of the needs to continue retail sales or production, however I am

not afraid to halt & report issues if and where safety is in question. Our TEAM members and our clients expect the absolute

best. I AM a TEAM member; striving to correct unacceptable situations using a quiet one-on-one basis yet I have the ability

to hold people accountable for their actions or inactions.

I have noteworthy experience at multiple levels of retail leadership within NPO/NGO organizations: public; private; charter.

My first role is to create a positive threat-free environment. This approach requires that I make sure OUR TEAM members

and clients understand what is happening, why, how long the process may take, and that a member of the OUR TEAM will

be with them until the issue is resolved. I truly believe that great customer service extends beyond the walls of the facility.

Follow-up conversations, coordination of personal activity schedules and providing continual feed-forward will help each

customer reach a successful outcome.

My personal and professional goals are to lead and treat everyone with absolute dignity and respect at all times. This is

especially significant for all OUR TEAM members and clients. Anxiety levels are elevated. I must never push my personal

beliefs into any interaction with OUR TEAM members or clients; yet, I must bring the OUR TEAM member and client into a

positive and proactive involvement of their personal belief systems. If I get it right, the anxiety level decreases significantly.

I follow this mindset through a common sense approach to leadership that will continue to enhance the integrity and respect

within the communities that OUR TEAM serves.

My resolution of OUR TEAM organizational purpose, goals and principles is an absolute. I offer my personal statement of

faith as evidence. I serve an omnipotent, omniscient, omnipresent God. As his creation I have only two choices: 1) to be in

the center-proactive position so that my perspective and deeds place me in the very center of His proactive will; 2) to be a

bystander and miss the blessings of a God that truly loves me. I chose option 1. If I am to fulfill the Great Commission, I

must be transformed on a daily basis, to place myself in a position so that others see Christ in my every action. Christ

came to redeem the Nations; my task is to help by transforming one person at a time. If I get this action correct, we will

have dedicated and caring TEAM members, loyal clients, and we will create much good will in our communities.

My pastoral and USAF experiences, personal and professional goals, statement of faith, NPO/NGO skills, BS in Business

Administration (Emmanuel College) and my MS in Human Services (Capella University) make me an exceptional fit for our

OUR FFHC Team.

I am very flexible about my work schedule. Service to our clients is priority. I can work job tasks needs into my personal

schedule. My financial needs are very modest and negotiable. Salary usually works better to eliminate the need to track

overtime. I am available for employment starting 15 October 2014 and available for any blood, drug, or physicals sooner.

It would be my honor to speak with you to address any questions. Please feel free to contact me via text or email.

Rev. Dennis LeRoy Duncan

762-***-**** (Cell) (Evenings Please)

acgb3k@r.postjobfree.com

Rev. Dennis LeRoy Duncan, MS

(acgb3k@r.postjobfree.com)

2056 Dawkins Road

Royston GA 30662.3744

762-***-**** (Cell)

PROFESSIONAL HISTORY

I have multiple levels of leadership within customer service organizations: public; private; charter. I have substantial years

of multi-level leadership and administrative skills within tax-exempt nonprofit / nongovernmental organizations (NPO/NGO)

to include U.S. and international training facilities. I have ten years with the American Red Cross (ARC) and British Red

Cross (BRC) as an instructor, instructor trainer, area training manager, area accountant. I am now serving the International

Pentecostal Holiness Church (IPHC) Life Point Ministries (Georgia Conference) as a licensed pastor.

SKILL SETS

I model vertical and horizontal accountability from a faith-based perspective. My skill sets include the ability to: find and

resolve the root cause of minor conflict issues thus preventing major problems; remain multilingual by learning and using

the languages of the multiple individual and micro-communities within every home and work environment; use my

administrative skills to coordinate activities of multiple departments and contractors covering multiple geographical

locations; find prudent training opportunities to prepare, equip and empower team members at all levels of the organization

toward conflict resolution; lead by releasing and encouraging team members to take ownership and leadership

responsibilities of given situations. Finally, I strive to correct unacceptable situations using a quiet one-on-one basis yet I

have the ability to hold people accountable for their actions or inactions.

EDUCATION:

Jan 2012 to April 2012 United States Sports Academy

Sports Administration

Contemporary Issues (Ethics) In Sports Leadership

Aug 2004 to Sep 2007: Capella University; Masters of Science in Human Service;

Management of Non-Profit Agencies

Sep 2012 Dec 2013: Ph.D. Track; Multidisciplinary Human Services

May 2002: Emmanuel College; Bachelor of Science in Business

Administration (magna cum laude).

Aug 1975 - Feb 1994: Community College of the Air Force;

Associate in Applied Science, Maintenance Production

Management (Nov 1994).

Master Transportation Manager Rating (Nov 1988);

Certificate in Aerospace Management (1988);

Master Instructor Rating (Dec 1985).

Los Angeles Community College;

Emergency Medical Technician 1A & 1B Rating (circa, 1979)

Jun 1975: Marietta High School, Marietta, Ohio;

Academic Diploma.

Washington County Joint Vocational School, Marietta, Ohio;

Automotive Maintenance Vocational Certificate.

OBJECTIVE:

I am seeking a long-term strategic servant-leadership position in a people-focused environment where I may serve as an

ombudsman or facilitator, team member and leader dedicated to servant hood. I seek to create a threat-free environment;

guiding team members toward positive resolution of their individual mandates and satisfaction of their professional and

personal needs. I will emphasize a customer-care focus that fits a proactive people-first environment. My focus will be to

empower team members and clients toward achieving their personal and professional desires in an efficient and effective

manner.

Rev. Dennis LeRoy Duncan

EXPERIENCE:

Emmanuel College Campus Operations

Aug 2012 to Present: EC Campus Operations: I supervised utilization of 16 active fleet vehicles serving 65 student-

focused programs involving 800 students, faculty and staff; monitor accounts payable for facility, utility and environmental

programs for 55 buildings; manage audio video support for Campus-wide academic and auxiliary needs while upgrading 40

classrooms with cutting-edge audio video capabilities; team leader for Campus-wide effort to migrate all faculty audio visual

tools to digitally embedded online capabilities that are available to faculty members from any internet connection; supervise

the upgrade of eight specific multifunctional classrooms to interactive video projection systems.

Dec 2005 to August 2012:

Emmanuel College Director, Intramural Sports:

I was responsible for ensuring a proactive student-focused sports program that enhances whole-person fitness through a

viable and student-guided intramurals sports program for the entire EC Campus community.

Emmanuel College Director of the Student Activity Center (SAC): responsible for facility maintenance and utilization in

direct support of the 1,300 members of the student, faculty and staff communities.

Jan 2001 to Dec 2005:

Emmanuel College Director of Procurement:

I was responsible for maintaining all aspects of the accounts payable and the student work study payroll programs; $1.7

million annually. Coordinated overall Campus-wide purchasing ($2.0 million annually) through over 150 selected vendors

and provided day-to-day supervision of all functions within the telecommunications/copy/fax service center.

Jan 1997 to Dec 2000:

Emmanuel College Office Manager Information Systems

I guided the daily operations of all academic and administrative computing services throughout the entire Campus

community. Advised the design team and supervised the installation of the entire computer and telephonic network

infrastructure system that connected seventeen geographically separated buildings throughout the Campus.

Feb 1995 to Dec 1996

Life Springs Resources Team Member;

I served in the order selection, processing and shipping department, and assisted in the Life Springs Bookstore as needed.

Aug1975 to Feb 1995:

United States Air Force: REDACTED: I served in multiple trainee, supervisory, and teaching positions while stationed at

three stateside and three overseas duty assignments. I served as the Transportation Squadron Director of Nuclear Surety

at three military installations. I was a team leader hosting multi-national inspection teams who verified U.S. compliance with

the Strategic Arms Limitation Treaty (SALT II). DD Form 214 REDACTED version is available.

Apr 1991 to Feb 1995:

United States Air Force Protestant Chapel Youth Chaplain:

I served the resident USAF Chaplains and military community by serving as youth pastor for over 125 students at Royal Air

Force Bentwaters, England, and over 50 students at Moody Air Force Base, Valdosta, Georgia.

May 1988 to Feb 1995:

United States Air Force Girl Scouts U.S.A. (GSUSA);

I served in multiple volunteer training and supervisory positions in direct support of the local, state, and regional GSUSA

Team Members. I also served on a regional Anglo-American Girl Scouts/Girl Guides Council from May 1988 until Feb 1991

while stationed in England.

May 1978 to April 1991:

United States Air Force American Red Cross (ARC) / British Red Cross (BRC);

Instructor: First aid and Cardio-Pulmonary Resuscitation (CPR) instructor for ARC and BRC contingencies.

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