OBJECTIVE: To obtain a part time position using strong organizational

skills and superb communication skills with a reputable organization.

HIGHLIGHT OF QUALIFICATIONS

. Motivated, self starter, eager to learn and take on new tasks

. Exceptional customer service

. Fast learner

. Strong administrative skills, type 80 wpm

. Good problem solving skills

. Make client satisfaction a priority

. Ability to prioritize and multi task well in any environment

. Strong managerial skills

. Very dedicated

. Able to take direction well

. Good creativity skills

. Very organized

. Proficient computer skills

. Dedicated to learning and maintaining knowledge of products and/or

services offered at the business.

PROFESSIONAL EXPERIENCE

1/14-Present ALS Resolvion

Case Admin/Skip Tracer

Responsible for: Skip tracing, managing accounts, handling client and agent

questions/concerns, interviewing debtors, handing debtor questions/concerns

once vehicle has been repossessed.

Promoted to Compliance Department, responsible for: Calling agents out of

compliance to upload or email necessary forms and/or pictures after vehicle

has been repossessed. Uploading/labeling picture reports/documents.

Reviewing documents for error/submitting requests to agents to correct

mistakes and following up, on boarding new agents, filling out information, sending new agent packets and helping agents fill them out.

7/13-1/14 Starbucks

Shift Supervisor

Responsible for: Customer service, POS system, cash register, making

drinks, cleaning, stocking, sweeping, mopping, team management, handling

all customer issues/complaints, handling all employee issues, counting

money in safe at beginning and end of shift, deposits, counting tills and

dropping to $200, putting away orders that are delivered, creating and

submitting orders (pastries, drink supplies, cleaning supplies, etc),

inventory control, training new baristas.

1/13-7/13 Foodie Call

Charlotte, North Carolina

Customer Service Representative II

Responsible for: Customer service, checking customer service email multiple

times daily and resolving all customer and restaurant issues through emails

and phone calls, sending out apology emails and post cards to customers

whose orders arrived late or wrong, answering a multiple-line phone system,

filing, timing out orders to ensure that they'll arrive on time, updating

customers when drivers/ restaurants are running late, calling customers and

asking them to complete a customer service survey over the phone, inputting

and updating restaurant menus in the system, cleaning/upkeep of the office,

recording order errors, cancellations, and customer surveys in a

spreadsheet (data entry.) Promoted to Customer Service Representative II.

Responsible for all of the above as well as closing (cashing out all

drivers at the end of their shifts, closing cash procedures, hot bag

inventory, and completing bag inventory log) ensuring all apology emails

and post cards go out in a timely manner, new driver orientation/set up in

computer system, handling all customer service issues/ complaints, training

new Customer Service Representatives.

Manager: David Ernst 704-***-****

9/12-11/12 Palm Beach Tan

Charlotte, North Carolina

Shift Leader/Assistant MIT

Responsible for: Customer service, answering phone calls, checking

customers in, selling memberships, building relationships with customers,

studying and researching the tanning industry and learning about new

products. Operation of cash register, inventory, preparing deposits, making

deposits, being a team player, cleaning tanning beds, deep cleaning tanning

rooms/beds. Maintaining and keeping up with laundry, sweeping, and mopping.

7/12-8/12 Parks Chevrolet

Charlotte, North Carolina

Saleswoman

Responsible for: Selling cars, building relationships with customers, being

a team player, making appointments to meet with customers, keeping up and

following up with customers, following direction, keeping up with online

training, constantly learning about cars and related products.

10/10 - 5/12 Sun Solution/Bella Day Spa and Hair Design

Anchorage, Alaska

Assistant Manager

Began as Bed Cleaner. Responsible for: Cleaning tanning beds, deep

cleaning tanning rooms/beds. Deep cleaning bathroom and all other salon

areas. Maintain and keep up with laundry, vacuuming, swiffering, and bed

maintenance. Promoted to Certified Tan Technician, Responsible for: All

of the above as well as operation of cash register, customer service,

building relationships with customers, answering phones, making

appointments, selling tanning memberships, packages, and lotions. Being a

team player, checking in clients on the computer, team leading, monitoring

bed cleaners, studying and researching the tanning industry and learning

about new products. Promoted to Assistant Manager, Responsible for all of

the above as well as working front desk at Bella, monitoring all employees

and checking their work, billing (running client credit cards for tanning

memberships 4 times a month), data entry, interviewing/hiring, training new

employees, problem solving, online marketing through Facebook and other

social media sites, entering and adjusting inventory, handling client

problems and complaints, on call while off in support of emergencies.

Manager: Kate Weisler 907-***-****

PERSONAL REFERENCES

Stan Hooley: 907-***-**** Iditarod Executive Director. Years Known:

15

Rene Meza: 907-***-**** Bella Day Spa Hair Dresser. Years

Known: 2

Justin Jones: 907-***-**** UIC Construction Project Manager. Years

Known: 9

Contact this candidate