Phillip Dandam

*** ******* **** **

Conroe, TX 77304

832-***-****

acgazx@r.postjobfree.com

Career Objectives

Seeking positions in supply chain logistics, import-exports trade documentation and compliance

operations, customer service relationship management, with opportunities for advancement.

Education

Ambrose Alli University - Bachelor of Science in Business Administration

Michigan State University - Master Certificate in Supply Chain Management & Logistics

(pending)

Computer Skills

Email, Internet, Personal Computers and Word

Other Training

Quality management training

Core Technical Skills - International trade documentation and trade compliance

Business Ethics and compliance code

Customer Service training

Work History/Skills

August 2014 to Current

Wal-Mart Stores Inc-1407 N. Loop 336 West, Conroe, Texas 77304 Tel 936-***-****

Sales Associate

Maintain work area in accordance with company policies and procedures by properly handling

claims and returns, zoning the area, arranging and organizing merchandise/supplies and ensuring

safe work environment.

Provides customer service by acknowledging the customer, identifying customers’ needs,

assisting with customers purchase, locating merchandise, resolving customer issues and

concerns, and promoting products and services, while maintaining a safe shopping experience.

May 2012-August 2014

Airserv Corporation- 18434 Airmail Road, Houston TX 77032 Tel 281-***-****

Customer Service Agent

Worked at George Bush Intercontinental Airport.

Maintaining good customer service and relationship.

Compilation of records of those assisted for administrative purpose.

Assist in boarding passengers with special needs.

Directing passengers to their connecting flights

November 2011-April 2012

Prime flight Aviation Service-George Bush Intercontinental Airport-Houston TX

Passenger Service Agent

Worked at George Bush Intercontinental Airport.

Customer service and relationship

Assist in boarding passengers with special needs.

Directing passengers to their connecting flights

March 1999-May 2011

Cotecna Inspections SA

Quality Check Officer

Scrutinized and checked claims, verified all imports documents to ensure importers complied

with government guidelines. Checked the accuracy of all items submitted on documents (bill of

lading, packing list, commercial invoices, ccvo etc.)

Verification of import documents to harmonized it with description on the FORM M (FORM M

is the federal government of Nigeria foreign exchange documents).

Checked items for requirement of government regulatory agencies.

1998/1999

Stoirin Maritime Services

Shipping Documentation Coordinator

In charge of import-export documentation. I had the overall responsibilities of ensuring the

accuracy and completeness of all documents received and prepared for the clearance of imports.

Arranged for the transportation of client’s container and advised them on expected date of

delivery.

1997/1998

Panalpina World Transport Nigeria

Assistant Manager

Coordinate the activities of computer unit while taking responsibility for all the machines. Report

all operation activities to the IT Manager. Prepared all invoices for customers and checked the

correctness before they are sent out. Sent all monthly report to the head office Basle Switzerland

through the IBM RS6000 Computer system.

1993-1997

Cotecna Inspections SA

Assistant Supervisor

Verified FORM M, foreign exchange documents, and answered queries from importers regarding

their shipping documents (pro forma invoice, commercial invoice, bill of lading, ccvo, packing

list etc.)

1984-1987

National Livestock Project Department

Warehouse Associate

Responsible for warehouse management and inventory, taking audit and inventory of warehouse

activities on monthly basis. Was in charge of physical distribution of items to our customers

thereby maintaining good working relationship with them. Receiving and restocking the

warehouse on regular basis. Also report to project manager about warehouse activities.

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