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it helpdesk L1support

Location:
Faridabad, HR, 121002, India
Posted:
October 08, 2014

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Resume:

CURICULUM VITAE

KRASHANKANT UPADHYAY

Contact No. 826-***-****(M)

E-Mail : acgavk@r.postjobfree.com

Career objective :

To obtain environment and position to excel my professional knowledge and skills to achieve

organizational and individual growth.

IIHT Certificate Status:

S.No. COURSE NAME MODULE COMPLETED

1. ACHNP A+

2. ACHNP N+

3. ACHNP CCNA

4. ACHNP MCSE

5. ACHNP RHCE

Education:

• Persuing MSC in Computer Science from jiwaji university Gwalior .

• Completed BSC in computer science from the Glowal open university of Nagalend .

Responsibilities:

• Able to manage all the help desk related work.

• Capable to do work as assigned.

• Prepare reports of searched documents.

• Able to train the staff so give better service.

• Handle all operation for giving better service to the end-users.

• Excellent in computer practice.

Job Experience:

• Company Name: HCL Infosys PVT LTD (JAIPUR)

• Job Outline: Customer Support Engineer

Tasks performed during job are:

• Managed all the help desk related operations in a project network atmosphere.

• Researched and collected the results and prepared the report on that research which will be helpful in

future.

• Prepared documentation and carried out advertising of tools.

• Attended different seminars to raise information.

• ICICI Bank (Sales Officer) experience(Current Employee).

• 1Year Sales experience in( Gurgoan).

Professional Qualification

• A+ Certified

•N+ certified

• MS Access

• Microsoft Power Point

• Microsoft Excel

Training in windows server 2003 & Vista.

Windows Technology Skills:

•Windows Installation & Troubleshooting maintaining the operating system.

• Good understanding of OSI Module,TCP/IP,Protocol Suite (SMTP,FTP,HTTP,NNTP)

•Configuring DNS Server & Client, DHCP Server & Client,File Server or Remote Desktop.

•Maintaining and Configuring Active Directory.

Strengths:-

:- Good Communication skills

:-Eager to explore new ideas

Hobbies:-

:- Reading News Paper

:-playing chess

Personal Details:-

Name krashankant Upadhyay

Father’s Name : Sh. R.D, Upadhyay

Date of Birth : 20 mar. 1990

Marital Status : Unmarried

Nationality : Indian

Sex : Male

Permanent Address : 4\181Subash morena(M.P.)

Date:-

Place:-

Krashankant upadhyay



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