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Customer Service Sales

Location:
Los Angeles, CA
Posted:
October 07, 2014

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Resume:

STEVEN DYER

Buena Park, CA

acgar6@r.postjobfree.com

714-***-****

EMPLOYMENT HISTORY:

Metal Improvement, Vernon, CA Chief Inspector 03/2013 – Present

• Responsible for all aspects of the Quality Management System, including first article, in process and

final inspection.

• Demonstrate proficiency in the use of inspection tools including, but not limited to, micrometers,

calipers, surface plates, feeler gages, profilometers and DVM’s.

• Perform internal and supplier audits.

• Supervise three inspectors and for training and all corrective actions.

• Reduced Corrective Action tickets by over 50%, 2013 to 2014.

Keurig Incorporated, Reading, MA Associate Sales Manager 06/2008 – 06/2011

• Managed commercial distributors in both marketing and technical areas.

• Trained technicians in the repair and maintenance of all brewers and accessories.

• Trained sales staff in brewer features and sales techniques.

• Provided technical support to local technicians on challenging repair jobs.

Aplus Office Equipment, Fullerton, CA Owner 02/1986 – 05/2008

• Owned and operated a full service office equipment company serving the Los Angeles and Orange

County area.

• Sold and serviced copiers, fax machine and computers.

• Repaired and maintained all makes and models of office equipment.

• Used my exceptional electro-mechanical and customer service skills to provide my customers with a

professional experience.

Complete Office Systems, Orange, CA Service Manager 01/1982 – 02/1986

• Managed the Service and Parts Department.

Savin Corporation, Cerritos, CA Operations Manager 01/1975 – 01/1982

• Managed Field Service and Parts Department.

EDUCATION:

NTMA Machinist Training Centers, Norwalk, CA 05/2012 – 02/15/2013

• Received Machinist Certificate

• 905 Hours of Machinist Training – Top 5% in Class

• Relevant courses: Shop Theory, Blueprint Reading, Algebra, Geometry, Trigonometry, Conventional

and CNC mills and lathes, including setup and operation

National Institute of Metalworking Skills 12/2012

• Earned credential in Machining, Level 1 Standard, in Measurement,

Materials and Safety.

DeVry Institute of Technology, Phoenix, AZ

• Electronics Technician Certificate 07/1973 – 12/1974



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