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Sales Customer Service

Location:
Toronto, ON, Canada
Posted:
October 07, 2014

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Resume:

ANTHONY RICCI

**** ****** ***** **** ****, Pennsylvania 19422 908-***-**** acgap6@r.postjobfree.com

WORK EXPERIENCE

Performance Engine Software, LLC, DBA (PES) www.pes-tuning.com, Philadelphia, PA

Director - Product development/Manufacturing Director - Sales/Marketing, Dec 1997 – present

Evaluate market and strategize new products in European aftermarket supercharger systems. Meet with CAD

engineers and Technicians to determine feasibility of proposed product. Head design team in overall design of the

product. Manage production of rapid prototypes to evaluate if changes in design are needed. Manage the production

of products from the Initial "idea" through, design, rapid prototype, fitment, to final production.

Direct and/or coordinate activities of businesses or departments concerned with production, pricing, sales, or

distribution of products.

Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of

potential cost reduction, program improvement, or policy change.

Prepare budgets for approval, including those for funding or implementation of programs.

Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution

of products.

Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other

organizational entities.

Appoint department heads or managers and assign or delegate responsibilities to them.

Establish departmental responsibilities and coordinate functions among departments and sites.

Implement corrective action plans to solve organizational or departmental problems.

Organize or approve promotional campaigns.

Promote our products and deal directly with clients to close sales. Explain and demonstrate the products attributes

and effectiveness. Work with clients post sale to ensure client satisfaction and lead to referral business.

J.A.M. Textiles Corp, New York, NY

Vice President / Manufacturing Division, Aug 1992 – Nov 1997

Coordinate the Manufacture of textile products to client specifications from weaving through the dying and finishing

processes.

Work with vendor factories to ensure strict specifications for colors and finishing meets or exceeds clients demands

Monitor customer preferences to determine focus of sales efforts.

Prepare budgets and approve budget expenditures.

Represent company at trade association meetings to promote products.

Watchung Ford, Watchung, NJ

Sales Team Manager, May 1987 – Jun 1992

Assign employees to specific duties.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Establish and implement policies, goals, objectives, and procedures for their department related to automobile sales.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote

the dealership an increase sales volume.

Instruct staff on how to handle difficult and complicated sales. When needed, take over the sales process to ensure

the deal was handled in the best possible way to close the sale and ensure excellent customer service.

Monitor sales activities to ensure that customers receive outstanding service and the vehicles were delivered with the

highest professionalism

EDUCATION

Parsons School of Design, New York City, NY

Studied Illustration and Design

ADDITIONAL SKILLS

As the Director of product development/manufacturing/Sales at PES I have been an integral part of all facets of the

design, development, management and Sales. The company specializes in creating OEM quality aftermarket

supercharger systems focusing on Audi vehicles. I have also worked with Bugatti, Ferrari, Maserati, Lamborghini,

Lotus, BMW and VW. I have developed a high skill set in tuning the vehicles OEM computer and an understanding

of many european engine management systems allowing our company to tune the electronic control units of vehicles

we create hardware for. The result is an aftermarket forced induction system with the smoothness and reliability of

the stock vehicle with enhanced performance. I specialize in the management of a given project, from it's concept, to

design, to a completed mass manufactured part. From there my proven sales skills are utilized as I work directly

with clients to sell our productsI have excellent people skills from working with employees and colleagues, to

working with clients. I have worked in sales my entire career. My understanding of products from being part of the

entire manufacturing process allows me to convey the value of the product to prospective clients and close sales.I

also have a 15+ year background in racing and Motorsports. I graduated from the Skip Barber Competition Racing

School at Lime Rock Park in CT. From there I went on to complete the Ship barber Racing Series. I have also raced

in SCCA, IMSA, and Porsche America race series. I have been a certified instructor for Porsche Club America,

Audi Club America, and the Eastern Motor Racing Association



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