Business Processes Transformation Manager MBA, Rotman School,

University of Toronto

Technology Management IT Strategies Program

Management

I have 12 years experience as a Technology leader and am focussed on

Business Process transformation initiatives for my clients. I have a keen

understanding of business plans and challenges with an eye to automation

and innovation. I have a unique experience leading Bids and shaping deals

to closure, by providing response to proposals in the form of RFPs and

thereafter Managing the Delivery starting from Design Thinking &

Blueprinting Workshops, wearing a business hat, to translating them to

Technology to fit business.

Summary

. Currently working as a Managing Consultant with SAP Canada in their

Consulting Wing for Financial Services, managing multiple projects and

nurturing relationships with clients to ensure good understanding of

their needs to deliver right offerings, services and support with 12

years of IT transformation, SAP consulting & relationship management

experience with a goal of "total customer satisfaction".

. Experienced in managing an Account from inception (Client Proposals,

Product offerings, Costs) to Delivery (allocating Budgets, Managing C-

suite executives, teams & stakeholders thru Architecture & post go-live).

. Scoping business solutions to client problems and developing a project

plan to achieve deliverables.

. Managed and architected projects involving Strategy, Operations, Change

Mgmt, Functional Requirements, and Technology with significant

complexity, risks and value upwards of $10MM.

. Developed, recommended & implemented strategies, policies & programs for

IT Transformation.

. Directly generating and sustaining high impact client relationships

yielding a meaningful level of revenue/margin contribution & new business

opportunities.

. Experience in strategic programs, launching new products/services, system

integration, application development, operational efficiency improvement,

process reengineering, infrastructure upgrade/deployment.

. Industry experience in Banking, Technology, Leasing, Retail, Industrial

Gases, Automotive industries across Canada, UK, Germany, India, Malaysia,

Philippines, Latin America, USA leveraging onsite-offshore model.

Project Management - Solution Architecture People Management - PreSales & Sales

ASAP, SDLC, Agile, MS (Design, Specifications, Recruitment, Support

Project, SAP Solution Solution, Configuration, Mentoring, Training, Bids / RFPs & RFQs

Manager, Sharepoint Development, Testing) Performance & Salary

Review

Cross-functional IT Risk Management & Blueprinting, Quality Assurance

architecture & Contingency planning Requirements workshops Management

Integration & Design Thinking

management

S.No Company Duration Title

1 SAP Canada Inc. June 2006 - Present Integration Manager

2 HCL Technologies, Malaysia May 2005 - May 2006 Project Manager

3 Accenture Services, India Mar 2003 - April Software Engineer

2006

Professional Experience

Company: SAP Canada Inc. Duration: June 2006 - Present Title:

Integration Manager

Description: SAP is the world's leading provider of business software,

offering applications and services that enable companies of all sizes and

in more than 25 industries to become best-run businesses.

Role: As an Integration Manager, I am responsible for identification of new

opportunities, process improvement & end-to-end implementation from scoping

& estimations to requirement gathering, blueprinting, solution building,

design, configuration, development, go-live, post go-live support and user

training of the projects struggling with inefficient processes, quality

issues and costs. My accountabilities as a Relationship Manager,

Project/People Manager and a Solution Architect at different stages of the

project includes working with executive teams, clients, vendors and

Consulting teams managing costs/budgets, project plans, risks, scope and

providing solution architecture efforts with an expertise in Customer

Relationship Management (CRM) module of SAP. I have led 3 major Canadian

banking accounts, 1 Latin American & 2 Asian Accounts for the

implementation of IT in SAP / non-SAP space for their Banking portfolio

solutions like Mortgage & Account Origination processes establishing long

term client relationships and loyalty.

Selected Project Work:

Customer La Araucana - A Leading Loan provider - Santiago de Chile (LA) (14

(Duration) months)

Industry Strategic Industries - Financial Services (Banking)

Project Banking portfolio solution implementation (Engagement and Delivery

Description Management)

Role Integration Manager / Lead Architect [Account Origination (AO)]

Responsibilit Relationship Management and selling SAP Screen Personas by developing

ies compelling business-cases to support Organization Transformation, IT

Architecture and process automation.

Sales support, RFPs, presales, effort estimates, account mgmt &

opportunity identification.

Deliverables scheduling, timeline/budget, stakeholders expectation

management & planning

Cross-functional management of all phases in the systems and software

development life cycle.

Project Management involving reviewing and providing inputs to

proposals, designs and multi-tiered architectures, assessments,

audits, estimations & fine tuning processes & PMO deliverables

Defining Scope, developing Project timelines, establishing project

roles & responsibilities, preparation of project plan & risk

assessment documents & management reporting.

Defect management & managing resources across multiple segments wrt

staffing, scheduling, training, performance evaluation and development

by listening, motivating, delegating, influencing, and monitoring the

work being done.

Brought down the deliverable timelines from 120 man-days to 90 using

agile approach.

Managing Loans Scenario b/w CRM team of 6 consultants and Banking team

of 4 consultants and 20 Development consultants by building consensus

and achieving goals through collaboration rather than direct line

authority.

Requirement gathering and Design of the AO system & Architecting the

CRM & AO processes by the analytical pragmatism necessary to quickly

dissect highly complex issues.

Co-Ordinating with the Banking (BS) team for design & setup of

end-to-end AO process & for Contract creation, Business Partner (BP)

replication & Loan Lifecycle.

Partner with PMO and other stakeholders leveraging existing tools and

processes, to enable the ongoing maintenance, governance, reporting

and health of the strategic and tactical roadmaps.

Manage relationships with the FI, to leverage best practice and uphold

brand standards.

Thru the development of Technology Blueprint, created a dependency

path to ensure a more flexible and scalable technology environment

thru the application of business architecture, org design principles

and sound business decisions, creating technical agility for the

client.

Customer(Dura Royal Bank of Canada - Toronto, Ontario (12 months)

tion)

Industry Strategic Industries - Financial Services (Banking)

Project Banking portfolio solution implementation (Delivery Management)

Description

Role Manager - Forms for IT Transformation

Responsibilit Forms team holistically was responsible for all the documents that

ies would get generated out of the Bank's new SAP system. Eg. Letters,

Flyers, Notifications, forms etc.

Definition of Processes for the vaious teams on the Project to work

together including Approval process, Handover, Walkthrough, Parallel

work & Change Management processes in Project Charter by actively

participating in methodology development and improvement work and

accountability for various methodologies and their effective

execution.

Provide direction, quality assurance and management to project teams

and professional consulting services including - Business, client

functionals, SAP solutions, SAP functionals & technicals and external

vendor development team with 0 escalations and guidance to clients and

internal staff.

Led design architecture and system development to provide the

strategic vision and thought leadership to maximize the value of the

enterprise's processes and systems.

Provided governance oversight of projects within the program and

monitored the progress of key deliverables to ensure the overall

goals, schedules, budget, and benefits were met.

Estimates, Planning of schedules, Status/management report for project

sponsors and executives.

Gathering business requirements & providing solutions which affected

multiple divisions.

Doing client presentation of the solutions & advising on To-Be Process

making recommendations on how to transform current business model,

using both external and internal best practices and technology to

deliver and achieve strategic goals.

Lead, created and co-ordinated high level governance and tools related

to our project strategy execution, including integrated strategic

roadmap, target dates, accountabilities, anchors/ champions and

measures of success.

Created and led a team that provided consultative services in support

of technology awareness, option and solution articulation for the

client based on industry awareness, best practices from both internal

& external lenses to assist in decision making & consistent deployment

across enterprise.

Leveraged both Business and IT Architecture to build a current view,

and fact base, on which to drive process improvement and business

model effectiveness.

Developed and maintained charter, project plans, resource utilization

schedules, budget materials, risks register, contingency plans &

operational activities while complying with applicable standards.

Company: HCL Technologies, Malaysia Duration: May 2005 - May 2006

Title: Project Manager

Description: HCL is a $5.4 billion global company bringing IT and

engineering services expertise under one roof to solve business problems

for customers. It offers services including software consulting, enterprise

transformation, remote infrastructure management, engineering and R&D

services, and business process outsourcing (BPO).

Role: As a Project Manager and Sr. Business Systems Analyst, I was

responsible for Leading the Implementation efforts of SAP for various

clients including Customer Interaction Center with Service Management for

Bank of Islam in Malaysia and Managing the Global SAP rollout of British

Oxygen Company in Philippines (CIGI Inc.).

I was also responsible for building a new SAP NetWeaver Center of

Excellence by recruiting, mentoring and training professionals and

presenting compelling business cases for the same to the executives and

management.

Company: Accenture Services, India Duration: Mar 2003 - April 2006

Title: Software Engineer

Description: Accenture is one of the world's leading organizations

providing management consulting, technology and outsourcing services,

with more than 293,000 employees, offices and operations in more than 200

cities in 56 countries.

Role: As a Software Engineer and a Techno-Functional Consultant, I was

responsible for implementing SAP for various clients by writing

functional/technical specifications, developing modules and testing the

same.

Leading Developments & Testing of ABAP Objects for clients like EDF Energy,

BP Angola & General Motors.

Developed several Reusable Components which were used within other

Projects.

Involved in Peer Reviews, Mentoring Junior Software Engineers & technical

Trainings.

SAP expertise:

SAP CRM, ECC (FICO, SAP NetWeaver (MI, SAP Account SAP CRM Interaction

SD) Portal Origination Center WebClient

Administration) (ICWC)

SAP Banking Services SAP Business Partners SAP Organizational SAP Case Management

(BaS) - Transactional (BP) Management & Business & Records Model

Banking Roles, SAP HCM

OO ABAP Programming & Account & Contact Activity, Leads, Web Services and

Business Server Pages Management Opportunity, ESOA for CRM

(BSPs) Quotation, Order &

Contract Mgmt

Certifications:

. SAP Certified Associate - Transactional Banking in Banking Services 6.0

. SAP Certified Development Professional - ABAP with SAP NetWeaver 7.0

. SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007

Professional accreditation:

. Team Award for a Leasing Project Implementation (Fortis Leasing,

Brussels, Belgium).

. Team Award for National Bank & RBC (Adjudged 'Project of the Quarter'

within SAP NA).

. Silver Team Sprint Award for Forms team (Royal Bank of Canada).

. Individual award for Knowledge Management & for expert Consulting in

multiple projects.

. Peer-to-Peer award on multiple occasions.

. Trained on SAP CRM IC WebClient 7.0 & SAP CRM UI 7.0 in RKT Workshop in

Walldorf, Germany

Education University (College/School)

MBA ( General Management, University of Toronto, Rotman School of Management

2013-14)

Focus on Strategy and

Leadership

B.E.(Computer Visveswaraiah Technological University (ISO 9002 Certified

Science,1999-2003) College, Bangalore, India)

Academic & Extra-Curricular accreditation:

( Always ranked in top 5 in university (All semester Distinction)

( Honored in Mathematics in the University with 100% marks

( Top percentile (GPA 4.0/4.0) in Corporate Finance, Quantitative Mgmt,

Strategy, Operations Mgmt in MBA

( President of the Computer Society of India, Student's Chapter of my

College

( Avid Debater & Quiz contestant; participated in an International

debating competition with participants from 18 countries.

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Abhishek Dubey

M : +1-416-***-**** email : acgap2@r.postjobfree.com

Abhishek Dubey

M : +1-416-***-**** email : acgap2@r.postjobfree.com

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