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Customer Service Engineering

Location:
Whitby, ON, L1N 2N6, Canada
Posted:
October 07, 2014

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Resume:

Pradeep (Brad) Patel

*** ****** **. ****

Whitby, Ont

L1N 2N6

905-***-****

Qualification Summary:

. Over ten years' experience in tooling and engineering field

working in a fast past environment

. Automotive manufacturing, including three years as a lead

hand/supervisory role

. Over four years experience in customer service/administrative

role as a front desk clerk

. Highly adaptable to solving issues with customer requirements

. Detail oriented and resourceful in completing projects, able to

multi-task effectively

. Strong work ethic, willing and able to learn quickly and take on new

responsibilities

Technical Skills Highlights:

MS Word, Mastercam, Excel, PBX phone system

Experience Highlights:

Supervising and Problem Solving

. Supervised apprentices and machine operators in a fast paced

manufacturing environment.

. Organized and scheduled production and die repair as required.

. Lead hand Tool Maker in Orchid Automation program at Woodbine Tool and

Mfg; Responsible for maintenance, spare parts inventory and engineering

changes for 14 dies. Supervised tool makers and apprentices

. Repairing progressive dies: assessing die for problems, manufacturing

parts as required and ensuring proper functioning of equipment

. Performing troubleshooting of dies by inspection, layouts,

converted deviations and functions

. Troubleshooting problems in press area for production and

resolved/repaired die

. Demonstrating and sharing functional safety knowledge with new employees

and apprentices

Engineering/ Automotive Technical Skills

. Manufactured punch and die components from engineering drawing

using shop equipment

. Collaborated in the implementation and improvements of progressive

dies

. Initiated die logging system to improve part quality during

production runs

. Constructed new die components from blue prints

. Supervised tool makers in developing preventative maintenance at

Bertrand Faure for QS- 9000

. Coordinated information with tool room and quality department on

how to increase quality and consistency of parts

. Maintained press site logs and any additional required documents.

. Knowledgeable in programming using Mastercam version 5 with Fanuc

controls.

Customer Service and Reception

. Proficient in Microsoft Office, E-mail and operation of POS

terminal

. Typing speed 60 wpm

. Able to use judgement and resolve situations when dealing with

conflict and hostile situations.

. Managed accounts payable, wrote purchase orders and conducted

inventories as required

. Self motivated with excellent organization skills

. Excellent skills in handling currency and performing accounting/

bookkeeping duties

. Supervised and coordinated contractors in rebuilding of hotel

rooms.

Education:

Tool & Die Maker Certificate, OTAB, Toronto, ON

1992-1996

Bachelor of Engineering (Mechanical), Ryerson University, Toronto, ON

1992

Work Experience:

OWNER/OPERATER, Royal Motel

2009-Present

LEAD HAND TOOL AND DIE MAKER, Woodbine Tool and Die

2004-2009

TOOL AND DIE MAKER, Precise Tool and Die Ltd

2002-2004

TOOL AND DIE MAKER, AMK Metal Products,

2000-2002

TOOL AND DIE MAKER, Cochrane Tool and Design Ltd

1998-2000

TOOLING ENGINEER, Bertrand Faure (Faurecia),

1996-1998



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