Roxanne Burgdorf

**** **** ****

Duluth, MN *5810

218-***-****

acgao7@r.postjobfree.com

OBJECTIVE

To contribute my 18 plus years of skills and long term experience with

Business Development, Telephone Sales, B2B Appointment Setting and Lead

Generation. I have a proven track record in both call centers and in a

virtual home office setting. Building strong relationships and providing

new revenue opportunities with potential clients for the campaigns that I

have worked on. I use a consultative sales approach.

AREAS OF EXPERTISE

TELEPHONE SALES

. My responsibilities as a TSR were to make sales for several clients

in call centers primarily B2B some B2C.

. I utilized my ability to make sales of products and services. Ranging

from Credit Card Sales, Utility Services, Major Business Publication, Non

Profit Organizations, Financial Company, Catalog Retail, Surveys etc...

. Assisted in training and ongoing support for new trainees.

. Third party verification and processing credit card information on

calls.

B2B Appointment Setting/Business Development Agent

. My responsibilities are to set up appointments for clients to meet

with prospective clients. Appointments for face to face, phone, webinars

and events.

. As some of the day to day calling activities I set up appointments.

I have done information gathering projects. I utilize online research tools

to find the appropriate contact if they are no longer available or contact

name unavailable. Using various techniques to get past the gate keeper to

get to the appropriate contact. I contact various titles within the

company including C-Level, Directors, Managers and Owners.

. Campaigns vary from CRM - data entry, data base updating, filling out

forms, for one campaign we filled out a 2-3 page report, researching

contact information (emails, titles, names, addresses),sending information

emails, sending reminder invites per email and follow up emails.

. Assisted in training on various campaigns.

. Extensive work with Fortune 500, Midsized Companies, Startups.

Finding strong opportunities for the clients in Technology (SaaS, Cloud

Computing, Software, Hardware & Services) Medical Equipment, Logistics,

Safety, Insurance, Education, Hospitality, Retail, etc... Some campaigns

I've called to Canada and Great Britain.

COMPTER SKILLS

Proficient in CRM'S, Microsoft Word, Excel, Outlook and Advanced Internet

Searches.

EMPLOYMENT HISTORY

AT HOME B2B APPOINTMENT SETTER /BDA - INTELEMARK,

September 2005 - PRESENT

PHEONIX, AZ

TSR - UNIVERSAL POWER MARKETING, DULUTH, MN June -

November 2007

TSR - US SUPERIOR MARKETING, Superior, WI

September 2003 - August 2005

TSR - TELERESOURCES, SUPERIOR, WI & Duluth, MN

March 1998 - March 2001

September 2002- May 2003

EDUCATION/TRAINING

GENERAL STUDIES -DTC, DULUTH, MN

GENERAL STUDIES - FONDULAC COMMUNITY COLLEGE, CLOQUET, MN

General Studies - Proctor High School, Proctor, MN

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