Customer Service Manager
Resume:
acganq@r.postjobfree.com
Robert Johnson
CCNA (active)
•
CERTIFICATIONS
Security + (in progress – projected test date October 2014)
•
A+ (expired)
•
Lucent VoIP Certified
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Dragon Systems Engineer
•
CNA (Novell)
•
PROFESSIONAL FINANCE DIRECTOR/IT MANAGER TIM FRENCH SUPER STORES, LLC,
RADCLIFF, KY 40160
EXPERIENCE
July 2006 – Present
In charge of obtaining financing for clients through primary and secondary banking
sources, tracking incoming funds, upselling warranty and insurance products, and
ensuring accurate paperwork and documentation completion. Also responsible for
training and development of salespeople, interviewing and screening of staff.
Maintain corporate WAN/VPN and Internet connectivity for all locations. Responsible
for all IT related training for three locations and a staff of 50+. Develop, procure and
implement/install all hardware for three business locations. Perform on a daily basis
all troubleshooting related to hardware, internet connectivity and WAN/VPN for three
locations. Responsible for screening all software applications on a 40+ computer
network to ensure compliance/legality. Oversee and monitor all aspects of security on
the corporate WAN.
FINANCE/SALES MANAGER, SWOPE MITSUBISHI, HYUNDAI, RADCLIFF, KY
40160
August 2003 – June 2006
In charge of obtaining financing for clients through primary and secondary banking
sources, tracking incoming funds, upselling warranty and insurance products, and
ensuring accurate paperwork and documentation completion. Also responsible for
training and development of salespeople, interviewing and screening of staff.
Followed up on daily customer service issues.
OWNER, PRESIDENT AND CEO, PREMIERNET, INC., BOWLING GREEN, KY
42103
1994 2003
Accountable for all aspects of business operations including obtaining financial
backing, daily operations, payroll, accounts receivable and payable, employee
relations, and interviewing and hiring. Maintained a computer and computer related
parts retail storefront. Also established and maintained WAN/VPN, e commerce
operations, web site development, director of help desk support for Internet/Intranet
service provider (10,000 plus customers), network integration and maintenance and a
computer service operation for clientele including but not limited to: Bowling Green
City and Warren County government offices, Sumitomo Wiring, Fruit of the Loom and
DESA International
SENIOR ACCOUNT EXECUTIVE/CUSTOMER SERVICE MANAGER
COMPUTERLAND, BOWLING GREEN, KY 42104
1993 1994
Responsible for selling computers and computer related accessories, training clients
on all aspects of computer usage, and providing technical and hardware support to
clients. Performed day to day customer service in person and over help desk
environment.
1989 1991, North Hardin High School
EDUCATION
1991 1994, Western Kentucky University
Adam Burke, General Manager, Tim French Super Stores, Radcliff, KY (270) 312
REFERENCES
6446
Barbara Allen, Computer Specialist, Ireland Army Hospital, Ft. Knox, KY (270) 980
2053
Page 2 Robert Johnson
Bryant Jackson, Owner, Jack’s Wings, Radcliff, KY 270-***-****
Page 3 Robert Johnson
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