GLENN E. HERMAN

*** **** *** ****** # **** New York, NY 10023

212-***-**** http://www.glennherman.com acgalx@r.postjobfree.com

Core Skillset

A 25 year Technologist providing public and private sector clients with thought leadership in the areas of

Program Management, Business Process Re-engineering, Portfolio Management, and Strategic Planning.

As Program Manager developed Agency's program management offices, planned the acquisition of

goods/services, facilitated strategic planning sessions, planned program management reviews, and

implemented Portfolio Management and Capital Planning for a wide-range of clients. Has focused on

Audio and Video centered projects of late. One, of a handful of people, that created the current “new

media” environment. Known as a leader that gets things done.

Program Management & PMO Enterprise Security and Total lifecycle management

Operations Emergency Management Client/Vendor Relations

Capital Planning Risks Assessments and Team Building/Leadership

Portfolio Management Mitigation Planning Relationship Building

Electronic Document Business Process Re-engineering Staff Training/Coaching

Management RFP and SOW Development

Experience

Xykast 3/04-Present

Position: Program Executive

Xykast is a technology offering is a multi-platform video conference application to the masses.

• Conceived multi-user video chat service that was built upon a video mixer which could deliver up to

9 users in a single room with the bandwidth usage of a traditional one-to-one system

• Oversaw development of web components and installable application components using C, C++,

Java, SQL, XML, Microsoft Visual Studio 2008 Professional (.NET)

• Managed relationships with shareholders and outside vendors as well as internal developers and

graphic designers.

IBM Global Services 5/99-1/04

Position: Senior Project Manager

Office Personnel Management Retirement System Modernization

Retirement Systems Modernization (RSM) provides Federal employees ready access to

their Federal government retirement account information, regardless of their current agency

affiliation. RSM converts from paper to electronic media the historical retirement records

maintained at the OPM Retirement Operations Center for the current Federal workforce, which is

currently estimated at 2.7 million employees. This allows for greater use of advanced decision tools

by beneficiaries, OPM, and agency HR staff while reducing the costs of storing and managing large

amounts of paper. The first phase of the 5 year development lifecycle launched in mid October,

2003.

• Project utilized Websphere Commerce Suite, DB2 and an assortment of custom applications

developed in C, C++, Java on an AIX platform

Department of Commerce – buyusa.com 5/02-11/02

(http://buyusa.com)

Assumed control of the project in June 2002. IBM had classified the project as troubled

because of the desire of the customer to initiate legal action against IBM due to contract breach and

non-performance. I began negotiations with the Department of Commerce in order to prevent the

first known governmental lawsuit against IBM. During my tenure on the project I achieved:

• Contractual agreement that Department of Commerce will not sue IBM

• Contractual agreement to a 3 month development schedule that will improve the current

application/code performance and functionality

• Vast cost savings (“stopping the bleeding”) on the IBM side (this project had lost $4M by the time I

took charge). Negotiating a 2M dollar IBM loss into a 3M IBM T&M Contract

• Applied standard PMI/SI methods and work products to the buyUSA.com effort. This includes

implementation of a Baselined Project Schedule, Communication Plan, Risk Management Plan,

Project Issue Online Tracking System, Formal Change Control Process and Log, Requirements

Definition, User Interface Definition, Systems Definition, System Interfaces Definition, Package

Extension Definition, Test Plan Specification, Configuration Management Plan, Build, and Promotion

& Deployment Plan

• Project utilized Websphere Commerce Suite, DB2 and an assortment of custom applications

developed in C, C++, Java on an AIX platform

United States Mint Online Catalog 5/00-5/02

(http://catalog.usmint.gov)

Managed Online Catalog effort from kickoff to the maintenance and transition handoff.

The online catalog project built a new US Mint electronic storefront that consisted of Websphere

Commerce Suite 4.1, DB2 and Vignette. The solution was integrated into CommercialWare, a

COTS Retail ERP system. The delivered system supported member account creation, cross-sell/up-

sell, real-time “in stock” verification, and real-time credit card authorization. The solution was

launched on September 11th 2001. This project was honored internally at IBM as the “best example

of a public sector win” in 2002 and 2003.

• Project utilized Websphere Commerce Suite, DB2, Broadvision, Oracle, PeopleSoft, Siebel, MQ

Series, external pick & pack facilities and an assortment of custom applications developed in C, C++,

Java on an AIX platform

Footlocker.com Requirements Definition Project 1/00-5/00

(http://www.footlocker.com)

eVenator, whom I was already working for on the NFL Online Shop project, asked me to lead a four

month exercise to produce a SOW, a requirements definition document and a detailed meta design document

for a proposed scope of work that would modernize the Footlocker online stores (Footlocker, Ladies Footlocker,

Kids Footlocker) into a single integrated e-commerce application. I completed this exercise on time and under

budget.

NFL Shop 6/99-4/00

(http://www.nflshop.com)

Managed initial requirements phase, technical scoping, hosting solution and development

of the NFL Shop online catalog store.

• Project utilized Websphere Commerce Suite, DB2, mySQL and an assortment of custom

applications developed in C, C++, Java on an AIX and NT platform

Cox Interactive Media 5/98-1/99

Position: E-Commerce Manager

Cox Enterprises, Interactive Media Division

(http://www.cimedia.com)

• Reported directly to VP of Business Development. Generated over 100M in new revenue

through revenue sharing agreements, strategic investments, ad sales

• Created, implemented and managed E-Commerce strategy for Cox's 30 Website Network.

Including assessing current and future technology solutions.

• Built Shopping Channel in three months equivalent to Microsoft Plaza, Yahoo! Shopping,

Prodigy Shopping Network, etc

• Combined revenue potentials of click-through, percentage based on transaction and

sponsorships into a coordinated new revenue stream for Cox.

• Leveraged Cox's Content creation potential and turned it into sponsorship dollars

• Implemented network-wide integration of transactional opportunities into every level of the

Content Offering

• Spearheaded a re-thinking of Cox's current technology infrastructure to create a more future-

oriented system that could grow to include user tracking, profile building, targeted ad serving, and

ultimately serve unique pages to the user based on his buying and personal profiles

Prodigy Services 1/93-4/98

Position: Design & Production Manager

(http://www.prodigy.com)

• Designed, executed and maintained Prodigy’s shopping area “Prodigy Shopping Network”.

This mall utilized credit card verification, cross sell/up sell technology, registration for users, smart

shopping cart technology as well as having over 50 stores with a common Checkout using the

Broadvision platform

• Transformed Ad/Sales Development department and implemented new strategy bringing ad

banner revenues from .06% per impression to 10% impression for all ad inventory

• Managed all technical and creative planning for Prodigy’s Entire Content Area which

consisted of over 300 web sites

• Managed aggressive 65 website production schedule. Produced ahead of schedule - complete

35 sites in two months

• Worked on all advertising and co-branding deals including Amazon and American Express

• Handled all design and content creation for major third party deals, like Atlantic Records,

Warner Brothers, Capitol Records, as well as the deals for Batman & Robin, Paul McCartney's

Flaming Pie Album and the Fan-demonium contest

• Developed company's grass-roots level strategy for implementing transactional components

into content offerings. Created most dynamic content area on Prodigy -- Perfecto: Cigars and the

Good Life. This was the first totally E-Commerce enabled site, submerging transactional

opportunities into every level of the content offering. Integrated our vendor’s Back-end catalog

system into the Cigar Site application

Education

Hunter College

New York, NY

BA in Communications/Media Studies

Magna Cum Laude 1993

Miscellaneous

• IBM trained in Team leadership, Project Management, Project Management Tools, Contracting in

a Customer Environment, the World Wide Project Management Method, Project Management in

a Customer Environment and personnel and human resource training.

• Cleared to work as contractor at multiple agencies. Has passed 20-year background checks.

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