Scott E. Davis

**** *. ********** ***. *

Chicago, Illinois 60626

773-***-****

_

PROFESSIONAL EXPERIENCE

Auto Center Manager

Sears Auto Center, Multiple Chicago Area Locations

****-****ent

As the Auto Center Manager I am responsible for all aspects of the Auto Center operation. Select, coach and

develop Service Advisors and Technicians to achieve superior results. Plan, direct and supervise up to 30

associates on a day to day basis including scheduling, coaching, training and disciplining staff to ensure

results are met or exceeded. Resolve comebacks and escalations to ensure customer satisfaction. Develop and

maintain relationships with local parts suppliers to ensure maximum return on sales of parts. Develop and

maintain relationships with Commercial customers such as Auto Dealers, Service Centers, Body Shops and

Rental and Fleet companies providing tires, alignments repair and maintenance services. Revue and analyze

financial results that drive sales and profit. Communicate with District, Region and Corporate support.

Manage expenses. Manage inventory of tires and parts exceeding $500,000. Hired as Shop Supervisor and

promoted to Acting Store Manager in 7 weeks. Experienced running multiple locations. Managed

Auto Center that achieved highest revenue increase percentage of over 700 stores in 2013.

Service Consultant

Western Avenue Nissan, Chicago, Illinois

2010-2011

Provide sales and customer service to primarily Nissan and customers of all makes/models utilizing Reynolds

and Reynolds software. Answer phone calls, schedule appointments. Greet customers, perform walk around

and enter vehicle information. Listen to concerns, and requests. Review history and service bulletins, recall,

and warranty information. Make appropriate recommendations for repair, maintenance, and or diagnostics

and review all costs associated. Provide loaner or rental vehicle as appropriate. Write Repair Order and

dispatch to technician. Progress check with technician and communicate with customer regarding repair

recommendations along with time and cost associated. Contact insurance and warranty companies as

necessary to authorize repairs and/or receive payment. Test drive vehicle when appropriate to confirm

customer concerns and to ensure work is performed properly. Review invoice, fully explaining repairs

performed and costs. Work closely with sales managers to coordinate used car or pre-delivery inspections and

communicate repairs necessary and costs associated.

Service Consultant/Detail Center Manager

Grossinger Auto Group, Lincolnwood, Illinois

2008-2009

Provide customer service to Volvo, Hyundai, Kia and other customers of all makes/models utilizing Reynolds

and Reynolds software. Answer phone calls, schedule appointments. Greet customers and enter vehicle

information. Listen to concerns, and requests. Review history and service bulletins/recall information. Make

appropriate recommendations for repair, maintenance, and or diagnostics and review all costs associated.

Provide loaner or rental vehicle as appropriate. Write Repair Order and dispatch to technician. Progress check

with technician and communicate with customer regarding repair recommendations along with time and cost

associated. Contact insurance and warranty companies as necessary to authorize repairs and/or receive

payment. Test drive vehicle when appropriated to confirm customer concerns and to ensure work is

performed properly. Review invoice, fully explaining repairs performed and costs. Work closely with sales

managers to coordinate used car or pre-delivery inspections and communicate repairs necessary and costs

associated. Consistently above 2 hours per repair order with high CSI.

Scott E. Davis page 2

Service Consultant

McGrath Acura, Morton Grove, Illinois

2007-2008

See job descriptions above for responsibilities. Achieved “Top Gun” award bonus for highest sales/CSI.

Achieved highest CSI and hours per RO.

Store Manager

Murray’s Discount Auto Parts, Waukegan, Illinois

2004-2007

As Store Manager, was accountable for overall management and profitability of retail store operation and up

to 15 employees. Responsibilities included scheduling and supervision of Assistant Manager, 1st Assistant

Manager, Parts Manager, Parts Counter Manager, Sales Associates, and Cashiers. Other duties included

assuring store goals were exceeded in sales, customer service, inventory management, payroll and store

appearance. Experienced in new store build out. Promoted from Manager in Training, to Sales Manager,

Assistant Manager to Store Manager within first year of employment. 1st year revenue exceeded $1

million. Achieved ASE – P2 parts certification

OTHER RELEVENT WORK EXPERIENCE

Call Center Supervisor

AON Corporation, Chicago, Illinois

Directed customer service and retention functions within and Inbound/Outbound call center responsible for

continuing revenue stream of policyholders on automated billing. Implemented key business metrics and

developed methods and procedures to provide customers with a positive customer experience. Operated

Davox automated dialer. Created reports to track results. Made recommendations to upper management. Set

daily, weekly and monthly revenue records.

Service Advisor

Pep Boys Auto, Skokie, Illinois

Provided sales and customer service to customers requiring tires, batteries and auto repair. Advised

customers of necessary, preventative, and scheduled maintenance as suggested by automotive manufacturers.

Communicated with Parts Department, local dealerships and other local parts suppliers to expedite parts.

Worked with Lease and Fleet Management companies to expedite repair approval and payment. Was

consistently among top revenue producers with high customer satisfaction.

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Project Manager/Reservations Supervisor/Telemarketing Supervisor

American Airlines/TeleService Resources, Ft. Worth and San Antonio, Texas

As primary contact to Fortune 500 clients, was the liaison between clients and internal departments to ensure

clients telemarketing programs were successfully implemented and managed. Reviewed day-to-day activities

and recommended enhancements to clients and internal departments resulting in increased efficiencies.

Worked with other members of Sales and Marketing Department to create and execute sales presentations to

prospective clients. Promoted from positions of Reservations Supervisor and Telemarketing Supervisor

positions based on consistent excellent performance. Earned Operations Management Employee of the

Year Award for 1993. Manager of the Quarter for 1st and 4th quarters 1993 and Manager of the Month

Awards for January-March, and June 1993. Had over 6 years of perfect attendance.

EDUCATION

University of Texas at Arlington, Arlington Texas

Western Illinois University, Macomb Illinois

Completed 100+ hours of coursework toward a Bachelor of Science Degree in Marketing with additional

courses in Math and Computer Science.

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