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Customer Service Manager

Location:
Leavenworth, KS
Posted:
October 07, 2014

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Resume:

STACIE BURTON

*** ******* **** ( Ft. Leavenworth, KS 501-***-**** (

acgaiw@r.postjobfree.com

Management Professional

Over 12 years of successful management and leadership experience using

diverse management skills and implementing successful business strategies.

Extensive background in project management and quality control management,

including experience in customer relations, estimating, data analysis and

reporting, cost reviews, profit/loss analysis and advertising.

Demonstrated success in achieving equitable goals and objectives,

developing team moral, managing personnel and corporate policies, and

training.

Excellent communication skills, both oral and written. Comfortable working

with all levels of management. Experienced with Microsoft Office Suite and

other communication software.

WORK EXPERIENCE

Arkansas Lighthouse for the Blind

Quality Assurance Manager and ISO Management Rep.

July 2012 - May 2013

. Supervised and Managed 8 employees in quality inspection for

government contracts. We worked with the National Institute for the

Blind to complete government contacts in the field of Army and Navy T-

shirts, Bandoleer, Belts, Cargo nets and Skill Craft spiral Notebooks.

. Reviewed contracts and help to write estimates, leading, planning and

conducting analysis and studies to ensure we completed the contracts

as required.

. Interviewed, reviewed, and counseled employees. Also maintained team

moral and helped employees meet their goals.

. Maintained customer relations with National Institute for the Blind

(NIB) and other government agencies as well as civilian contracts.

. As an ISO Management Rep. I documented SOP (standard operating

procedures), performed reviews and analysis of data, wrote reports.

Then I would report back to the Management team on my advised me on

how to move forward. Then assign tasks and follow up to ensure they

were completed to the standard and contract.

The Pampered Chef - Maumelle, AR

Independent Sales Director

September 2008 - Present

. Manage and grow a home based business.

. Work with customers to fill orders, handle complaints, and gain

referrals.

. Supervise over 15 consultants, including training, customer service,

and helping them develop and grow their business.

. Establish and complete monthly and ongoing trainings.

. Utilize Microsoft Publisher to create printed materials to send to

customers, ad agencies, and print houses to promote business.

Progressive Impressions Int. - Bloomington, IL

Unit Director

February 2005 - July 2008

. Supervised and managed over 20 employees in Project Management, Web

Development, Data Processing, and Creative Design.

. Interviewed, reviewed, and counseled employees. Also maintained team

moral and helped employees meet their goals.

. Maintained customer relations with top brokerage firms and insurance

agencies.

. Worked with the clients to create and maintain the client's sales team

websites and printed materials.

. Reviewed and performed analysis of profit and loss reports, cost

reviews, and general accounting documentation.

RR Donnelly-Moore Wallace - Clinton, IL

Quality Control Manager/ISO Management Rep.

January 2002 - February 2005

. Managed eight employees on all shifts and departments who inspected

quality.

. Provided project management on a team housing data and creating

printed material.

. Worked with clients in various fields that required direct mail

materials. Also arranged and maintained vendor relations.

. Oversaw and maintained the certification of the plant in ISO

2001:9000.

. Filled in for the Mailing Manager and Material Control Manager when

needed.

Carle Clinic Pharmacy - Bloomington, IL June 2001 - Jan

2002

Pharmacy technician

. Filled prescriptions, took order, helped customers.

The Medicine Shoppe - Effingham, IL Sept 1995 - Dec 1999

Pharmacy Technician & Deliveries

. While at the Medicine Shoppe, I deliver medicine, filled prescriptions,

took orders, helped customers. I worked after school during high school

and during summer and winter breaks while in college.

. Handled returns of expired drugs to manufacture.

. Completed inventory yearly.

Quad Graphics - Sussex, WI May - Nov 2000

Administrative Trainee Intern

. Production rotations in press, finishing and imaging departments and

worked to prepare estimates for sales department

EDUCATION & ADDITIONAL TRAINING

Illinois State University - Normal, Illinois

Bachelor of Science - Industrial Technology: emphasis - Printing & Imaging

Technologies

Minor - Business Adminstration

Six Sigma & Green Belt Training

Dale Carnegie Course

References

Andy Crowder - supervisor at Arkansas Lighthouse 501-***-****

Curtis Chase - co-worker at Arkansas Lighthouse 501-***-****

David Skwirut - supervisor at RR Donnelly 812-***-****



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