Raymond Alexander H. Alas

Address :

*rd floor Unit B, #97 SLU-SVP, Old Site,Bakakeng North, Baguio city,Benguet, Philippines

Mobile number: +639********* and +639********* and +742441906 (Globe Telecom)

Email address: acgago@r.postjobfree.com

Professional strengths:

• Bachelor of Science, Major in Information Technology ( 3rd year undergraduate)

• Five years of combined technical support and customer service representative experience.

Professional experiences:

• Customer Care Consultant (April 28, 2014 – August 27, 2014)

Job description: Teach students from China thru an online setting.

Ocwen Business Solutions

Account: Ocwen Financial (US based home mortgage servicer)

Company address: 7/F Tower B, Two- Ecom Center, Mall of Asia complex

Pasay city, Philippines

Job description: Collections/customer service

• Executive, Operations (April 22,2013 – January 31, 2014)

Aegis People Support(An Essar Enterprise); Office number:+63-74-447-****

Account: Sallie Mae (a financial account)

Company address: SM Fiesta strip, Harrison road, Baguio city, Benguet

Job description: Assist customers with their student loans queries/concerns.

• Tier 1 Technical support representative(May 11,2012 – August 2012)

Senior Process Associate

Infosys BPO Limited

Account: ATand T U-verse USA

Company address: 3/F Metro Market! Market! Mall, Fort Bonifacio, Taguig city

Job designation: Assist customers/members with technical support concerns.

• Customer service representative (August 15, 2011 – April 18, 2012)

Convergys Philippines(Baguio site)

Account: DirecTVUSA

Company address: Ayala – Baguio Techno hub, Camp John Hay, Baguio City

Job designation: Billing and General Inquiries (BGI).

• Customer service representative (March 19, 2009 to August 10, 2011)

24/7 Customer Philippines Inc.

9th SolarisBuilding,Dela Rosa Street, Makati City

Account: T-Mobile (United Kingdom)

Night Team member

Job designation: - Handle lost or stolen phones inquiries.

- Process account migration from pay monthly to pay as you go

/ pay as you go to pay monthly (back office work).

• Technical support and customer service representative(October 16, 2006 – March 6, 2009)

Etelecare Global Solutions (now Stream Global)

2nd floor, Worldwide Corporate Center

Shaw Boulevard, Mandaluyong City, Philippines

Technical support accounts: America Online and Vonage Tech (VOIP)

Customer service account: Sprint USA (wave 1)

• Customer service representative (January 23, 2006 – August 31, 2006)

Alorica Philippines Incorporated

33rd floor, Wynsum corporate plaza, Emerald Avenue, Pasig City

Account: Globe Telecom prepaid

• Courier (October 14, 2004 – September 8, 2005)

Federal Express Corporation (Airfreight 2100 Incorporated)

Cargohaus building, NAIA complex, Paranaque city

Seminars attended:

• International seminar – Workshop in Supervison Managers. Updates and trends in Research.

Writing for Academic Advancement. (May 24 – 26, 2014)

Ibay’s Hotel, Mines view, Baguio city, Benguet, Philippines

• INTERNATIONAL COURIER COURSE (Oct 18, 2004 Oct 22, 2004)

Federal Express (Airfreight 2100 Inc.)

Cargohaus building, NAIA complex, Paranaque city, Philippines

ECONOMICS of LIVING and PLANNING PROGRAM (November 14, 2004)

•

Federal Express (Airfreight 2100 Inc.)

Cargohaus building, NAIA complex, Paranaque city,Philippines

Educational background:

• College education

2001 – 2004

AMA Computer University, Binan campus

Bachelor of Science in Information Technology (3rd year undergraduate)

• Secondary education

1993 – 1997

Saint Louis School of Mandaue

Mandaue city, Cebu

Personal background:

Date of birth: August 23, 1980

Place of birth: Sucat, Paranaque City

Civil status: Married

Citizenship: Filipino

Height: 5’9”

Weight: 172 lbs

Father’s name: Mr. Cresencio T. Alas Occupation: Unemployed

Mother’s name: Mrs. Elda H. Alas Occupation: Housewife

Language or dialect I can speak: English and Tagalog

Interest: Basketball, sports, internet and rock/alternative music.

Contact this candidate